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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4351500014PROVIDENCE REGIONAL MEDICAL CENTER EVERETT1321 COLBY AVENUEEVERETTWA98201SNOHOMISH42526120003%21%76%5%17%78%8%29%63%5%25%70%19%20%61%9%20%71%12%36%52%87%13%6%23%71%3%19%78%300 or more29%
4352500015MULTICARE AUBURN MEDICAL CENTER202 NORTH DIVISION STREET PLAZA ONEAUBURNWA98001KING253833771111%26%63%9%20%71%24%37%39%10%31%59%31%17%52%18%26%56%25%30%45%86%14%24%35%41%15%43%42%300 or more28%
4353500016CENTRAL WASHINGTON HOSPITAL1201 SOUTH MILLER STREETWENATCHEEWA98807CHELAN50966215114%18%78%3%12%85%8%24%68%5%23%72%13%18%69%6%17%77%10%32%58%89%11%4%19%77%3%16%81%300 or more37%
4354500019PROVIDENCE CENTRALIA HOSPITAL914 S SCHEUBER ROADCENTRALIAWA98531LEWIS36073628034%18%78%4%18%78%7%27%66%5%24%71%18%18%64%8%17%75%13%35%52%87%13%9%24%67%6%29%65%300 or more29%
4355500021ST CLARE HOSPITAL11315 BRIDGEPORT WAY S WLAKEWOODWA98499PIERCE25358817116%19%75%5%18%77%15%30%55%9%24%67%18%21%61%11%19%70%15%30%55%87%13%8%26%66%8%26%66%300 or more25%
4356500024PROVIDENCE ST PETER HOSPITAL413 LILLY ROAD NEOLYMPIAWA98506THURSTON36049194803%19%78%4%16%80%8%26%66%6%23%71%16%22%62%8%20%72%11%36%53%86%14%4%20%76%2%17%81%300 or more35%
4357500025SWEDISH MEDICAL CENTER / CHERRY HILL500 17TH AVENUESEATTLEWA98122KING20632020004%21%75%3%16%81%11%26%63%6%22%72%19%19%62%10%21%69%16%40%44%85%15%5%24%71%2%20%78%300 or more37%
4358500026SWEDISH EDMONDS HOSPITAL21601 76TH AVENUE WESTEDMONDSWA98026SNOHOMISH42564040005%23%72%5%17%78%13%30%57%7%27%66%22%18%60%11%24%65%17%36%47%83%17%11%31%58%7%31%62%300 or more27%
4359500027SWEDISH MEDICAL CENTER747 BROADWAYSEATTLEWA98122KING20638660005%21%74%4%15%81%12%28%60%7%25%68%21%20%59%11%22%67%14%32%54%81%19%6%23%71%3%20%77%300 or more31%
4360500030PEACEHEALTH ST JOSEPH MEDICAL CENTER2901 SQUALICUM PARKWAYBELLINGHAMWA98225WHATCOM36073454002%20%78%5%16%79%9%27%64%4%25%71%17%19%64%6%22%72%15%39%46%89%11%5%28%67%3%21%76%300 or more41%
4361500031GRAYS HARBOR COMMUNITY HOSPITAL915 ANDERSON DRIVEABERDEENWA98520GRAYS HARBOR36053283303%18%79%5%16%79%6%26%68%8%23%69%21%19%60%11%15%74%18%34%48%86%14%7%28%65%6%29%65%300 or more41%
4362500033SAMARITAN HOSPITAL801 EAST WHEELER ROADMOSES LAKEWA98837GRANT50976556064%21%75%6%17%77%9%24%67%6%22%72%19%21%60%10%20%70%9%33%58%84%16%10%29%61%9%33%58%300 or more32%
4363500036YAKIMA VALLEY MEMORIAL HOSPITAL2811 TIETON DRIVEYAKIMAWA98902YAKIMA50957580004%22%74%4%17%79%10%29%61%7%28%65%17%20%63%7%21%72%13%37%50%86%14%8%26%66%4%23%73%300 or more29%
4364500037TOPPENISH COMMUNITY HOSPITAL502 W FOURTH AVETOPPENISHWA98948YAKIMA50986515204%16%80%3%13%84%8%22%70%6%20%74%15%17%68%8%19%73%12%28%60%91%9%7%20%73%4%29%67%Between 100 and 29914%
4365500039HARRISON MEDICAL CENTER2520 CHERRY AVENUEBREMERTONWA98310KITSAP36037739115%18%77%4%17%79%8%27%65%7%26%67%20%22%58%15%18%67%16%40%44%87%13%10%21%69%4%25%71%300 or more36%
4366500041PEACHEALTH ST JOHN MEDICAL CENTER1615 DELAWARE STREETLONGVIEWWA98632COWLITZ36041420003%18%79%4%17%79%9%34%57%5%26%69%19%19%62%8%19%73%16%41%43%89%11%9%28%63%5%34%61%300 or more35%
4367500044DEACONESS HOSPITALW 800 FIFTH AVENUESPOKANEWA99210SPOKANE50947358005%21%74%3%16%81%10%29%61%5%25%70%17%18%65%12%24%64%8%34%58%89%11%10%22%68%6%23%71%300 or more34%
4368500049WALLA WALLA GENERAL HOSPITAL1025 S SECOND AVEWALLA WALLAWA99362WALLA WALLA50952504803%17%80%5%15%80%6%23%71%7%25%68%21%12%67%9%17%74%6%30%64%86%14%8%20%72%4%19%77%Between 100 and 29927%
4369500050PEACEHEALTH SOUTHWEST MEDICAL CENTER400 NE MOTHER JOSEPH PLACEVANCOUVERWA98668CLARK36025620005%18%77%4%16%80%10%31%59%5%30%65%20%16%64%10%20%70%14%35%51%87%13%6%24%70%5%18%77%300 or more43%
4370500051OVERLAKE HOSPITAL MEDICAL CENTER1035-116TH AVE NEBELLEVUEWA98004KING42568850004%19%77%3%15%82%9%27%64%5%22%73%16%21%63%5%21%74%12%32%56%86%14%5%21%74%3%19%78%300 or more37%
4371500052GROUP HEALTH CENTRAL HOSPITAL201 - 16TH AVENUE EASTSEATTLEWA98112KING20632630004%17%79%5%16%79%10%25%65%7%25%68%13%19%68%7%17%76%8%25%67%87%13%6%24%70%3%23%74%300 or more32%
4372500053KENNEWICK GENERAL HOSPITAL900 SOUTH AUBURN STREETKENNEWICKWA99336BENTON50958661113%17%80%5%14%81%8%25%67%5%22%73%16%18%66%5%18%77%12%34%54%88%12%7%23%70%5%22%73%300 or more28%
4373500054PROVIDENCE SACRED HEART MEDICAL CENTER101 WEST 8TH AVENUESPOKANEWA99204SPOKANE50947430403%19%78%5%15%80%8%25%67%5%24%71%18%22%60%8%20%72%14%36%50%86%14%6%20%74%3%18%79%300 or more38%
4374500058KADLEC REGIONAL MEDICAL CENTER888 SWIFT BLVDRICHLANDWA99352BENTON50994646115%20%75%5%18%77%9%27%64%7%27%66%19%20%61%5%22%73%9%31%60%87%13%8%22%70%4%16%80%300 or more41%
4375500060CASCADE VALLEY HOSPITAL330 S STILLAGUAMISH AVEARLINGTONWA98223SNOHOMISH36043521336%19%75%5%12%83%8%18%74%6%24%70%22%21%57%4%17%79%14%27%59%84%16%9%25%66%8%23%69%Between 100 and 29935%Results are based on a shorter time period than required
4376500064HARBORVIEW MEDICAL CENTER325 9TH AVENUESEATTLEWA98104KING20673130004%22%74%6%20%74%10%30%60%8%26%66%18%22%60%7%20%73%20%37%43%87%13%8%23%69%4%21%75%300 or more23%
4377500072OLYMPIC MEDICAL CENTER939 CAROLINE STPORT ANGELESWA98362CLALLAM36041770003%21%76%4%16%80%4%25%71%6%28%66%17%21%62%7%22%71%14%40%46%83%17%7%26%67%4%26%70%300 or more40%
4378500077PROVIDENCE HOLY FAMILY HOSPITAL5633 NORTH LIDGERWOODSPOKANEWA99208SPOKANE50948224504%18%78%5%18%77%12%26%62%6%25%69%19%20%61%7%19%74%15%38%47%84%16%7%23%70%4%22%74%300 or more36%
4379500079MULTICARE GOOD SAMARITAN HOSPITAL401 15TH AVENUE SEPUYALLUPWA98372PIERCE25369721024%20%76%6%18%76%9%30%61%7%25%68%19%21%60%8%19%73%10%35%55%86%14%8%22%70%5%24%71%300 or more29%
4380500084VALLEY GENERAL HOSPITAL14701 179TH SEMONROEWA98272SNOHOMISH36079474974%25%71%6%17%77%9%31%60%7%22%71%17%21%62%10%24%66%21%40%39%89%11%12%29%59%8%32%60%Between 100 and 29928%
4381500088VALLEY MEDICAL CENTER400 S 43RD STRENTONWA98055KING42522834505%22%73%4%16%80%11%29%60%6%26%68%19%19%62%10%22%68%12%34%54%86%14%7%23%70%5%21%74%300 or more29%
4382500108ST JOSEPH MEDICAL CENTER1717 SOUTH J STREETTACOMAWA98405PIERCE25362741014%19%77%5%17%78%12%27%61%6%24%70%20%20%60%10%20%70%15%39%46%89%11%8%27%65%5%21%74%300 or more31%
4383500119VALLEY HOSPITAL12606 EAST MISSION AVENUESPOKANEWA99216SPOKANE50992466504%21%75%4%18%78%7%30%63%7%24%69%17%20%63%9%22%69%12%38%50%89%11%8%24%68%6%23%71%300 or more35%
4384500124EVERGREEN HOSPITAL MEDICAL CENTER12040 NE 128TH STREETKIRKLANDWA98034KING42589910003%23%74%2%16%82%9%27%64%7%26%67%19%21%60%8%23%69%6%29%65%87%13%5%17%78%3%16%81%300 or more30%
4385500129TACOMA GENERAL ALLENMORE HOSPITAL315 S MLK JR WAYTACOMAWA98415PIERCE25340310006%20%74%6%19%75%12%31%57%8%27%65%24%20%56%8%22%70%15%33%52%86%14%8%26%66%4%24%72%300 or more32%
4386500139CAPITAL MEDICAL CENTER3900 CAPITAL MALL DR SWOLYMPIAWA98502THURSTON36075458584%20%76%3%15%82%10%29%61%7%22%71%18%18%64%12%20%68%11%37%52%88%12%8%23%69%7%25%68%300 or more38%
4387500141ST FRANCIS COMMUNITY HOSPITAL34515 9TH AVENUE SOUTHFEDERAL WAYWA98003KING25394481006%21%73%5%20%75%12%32%56%7%27%66%16%21%63%12%23%65%18%32%50%86%14%11%22%67%7%23%70%300 or more27%
4388500148CONFLUENCE HEALTH- WENATCHEE VALLEY HOSP & CLINICS820 NORTH CHELAN AVENUEWENATCHEEWA98801CHELAN50966387112%13%85%2%9%89%4%18%78%6%20%74%10%16%74%7%15%78%9%34%57%90%10%3%17%80%2%20%78%Between 100 and 29954%
4389500150LEGACY SALMON CREEK MEDICAL CENTER2211 NE 139TH STREETVANCOUVERWA98686CLARK36048710003%18%79%1%17%82%5%25%70%5%23%72%16%18%66%9%20%71%4%29%67%88%12%4%18%78%2%15%83%300 or more34%
4390500151ST ANTHONY HOSPITAL11567 CANTERWOOD BOULEVARD NWGIG HARBORWA98332PIERCE25353020505%21%74%4%20%76%10%29%61%7%27%66%18%22%60%7%24%69%6%33%61%87%13%4%25%71%3%18%79%300 or more33%
4391500152SWEDISH ISSAQUAH751 NE BLAKELY DRISSAQUAHWA98029KING42531340005%20%75%4%14%82%11%22%67%6%25%69%20%18%62%12%17%71%10%30%60%83%17%7%16%77%4%14%82%300 or more34%
4392501301GARFIELD COUNTY MEMORIAL HOSPITAL66 NORTH SIXTH STREETPOMEROYWA99347GARFIELD5098431591Not AvailableResults are not available for this reporting period
4393501302DAYTON GENERAL HOSPITAL1012 SOUTH 3RD STREETDAYTONWA99328COLUMBIA50938225310%1%99%0%0%100%0%8%92%0%0%100%0%24%76%0%30%70%0%23%77%92%8%0%8%92%0%9%91%Fewer than 10031%Results are based on a shorter time period than required., Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4394501303WILLAPA HARBOR HOSPITAL800 ALDER STREETSOUTH BENDWA98586PACIFIC3608755526Not AvailableResults are not available for this reporting period
4395501304SUMMIT PACIFIC MEDICAL CENTER600 EAST MAIN STREETELMAWA98541GRAYS HARBOR3603462222Not AvailableResults are not available for this reporting period
4396501305LINCOLN HOSPITAL10 NICHOLS STREETDAVENPORTWA99122LINCOLN50972571010%14%86%1%10%89%1%25%74%1%19%80%14%26%60%2%11%87%9%39%52%79%21%3%24%73%2%26%72%Between 100 and 29941%
4397501307ODESSA MEMORIAL HEALTHCARE CENTER502 E AMENDE DRIVEODESSAWA99159LINCOLN5099822611Not AvailableResults are not available for this reporting period
4398501308COULEE COMMUNITY HOSPITAL411 FORTUYN ROADGRAND COULEEWA99133GRANT50963317534%18%78%4%12%84%5%23%72%7%15%78%13%20%67%9%18%73%6%34%60%88%12%9%25%66%8%29%63%Between 100 and 29927%
4399501309PROVIDENCE ST JOSEPH HOSPITAL500 EAST WEBSTERCHEWELAHWA99109STEVENS50993582111%17%82%1%10%89%1%23%76%4%29%67%14%11%75%5%20%75%10%37%53%88%12%1%22%77%0%22%78%Fewer than 10035%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4400501310NEWPORT COMMUNITY HOSPITAL 714 WEST PINE STREETNEWPORTWA99156PEND OREILLE50944724413%20%77%1%13%86%9%30%61%8%27%65%11%18%71%5%18%77%9%45%46%90%10%4%29%67%3%31%66%Fewer than 10030%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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