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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4301490084RIVERSIDE TAPPAHANNOCK HOSPITAL618 HOSPITAL ROADTAPPAHANNOCKVA22560ESSEX80444361893%16%81%4%12%84%5%20%75%5%25%70%16%18%66%6%18%76%9%29%62%88%12%9%26%65%5%30%65%300 or more29%
4302490088BEDFORD MEMORIAL HOSPITAL1613 OAKWOOD STREETBEDFORDVA24523Bedford City54058624414%17%79%5%11%84%10%22%68%11%20%69%18%22%60%9%19%72%8%38%54%82%18%10%23%67%7%25%68%Between 100 and 29933%
4303490089CARILION FRANKLIN MEMORIAL HOSPITAL180 FLOYD AVENUEROCKY MOUNTVA24151FRANKLIN54048352775%15%80%6%12%82%7%20%73%8%22%70%20%13%67%6%13%81%11%28%61%86%14%9%21%70%7%23%70%300 or more39%
4304490090SOUTHSIDE COMMUNITY HOSPITAL, INC800 OAK STREETFARMVILLEVA23901PRINCE EDWARD43439288115%18%77%6%14%80%14%24%62%8%21%71%20%16%64%6%18%76%10%31%59%86%14%14%26%60%8%34%58%300 or more22%
4305490092SOUTHAMPTON MEMORIAL HOSPITAL100 FAIRVIEW DRIVE - PO BOX 817FRANKLINVA23851FRANKLIN CITY75756961005%16%79%4%15%81%9%23%68%8%21%71%22%13%65%11%18%71%7%27%66%87%13%9%26%65%5%38%57%300 or more32%
4306490093SENTARA CAREPLEX HOSPITAL3000 COLISEUM DRIVEHAMPTONVA23666HAMPTON CITY75773610006%15%79%3%15%82%9%26%65%7%21%72%21%20%59%8%20%72%8%26%66%90%10%7%22%71%3%24%73%300 or more31%
4307490094BON SECOURS RICHMOND COMMUNITY HOSPITAL1500 N. 28TH STREETRICHMONDVA23223RICHMOND CITY80422517008%12%80%3%11%86%13%19%68%11%19%70%16%15%69%8%12%80%9%20%71%90%10%7%25%68%5%25%70%Between 100 and 29925%
4308490097SOUTHERN VIRGINIA REGIONAL MEDICAL CENTER727 NORTH MAIN STREETEMPORIAVA23847Emporia City434348440012%18%70%5%12%83%23%25%52%13%24%63%22%17%61%15%20%65%9%21%70%80%20%14%27%59%10%42%48%300 or more30%
4309490098COMMUNITY MEMORIAL HEALTHCENTER, INC125 BUENA VISTA CIRCLESOUTH HILLVA23970MECKLENBURG43444731516%16%78%5%13%82%13%23%64%12%20%68%16%21%63%13%18%69%11%31%58%86%14%11%29%60%6%36%58%300 or more38%
4310490101INOVA FAIR OAKS HOSPITAL3600 JOSEPH SIEWICK DRIVEFAIRFAXVA22033FAIRFAX70339141705%19%76%4%17%79%10%29%61%8%25%67%21%18%61%11%24%65%11%34%55%84%16%7%20%73%4%17%79%300 or more33%
4311490105SOUTHWESTERN VIRGINIA MENTAL HEALTH INSTITUTE340 BAGLEY CIRCLEMARIONVA24354SMYTH2767831217Not AvailableThe number of cases/patients is too few to report
4312490106WESTERN STATE HOSPITAL1301 RICHMOND AVENUESTAUNTONVA24402STAUNTON CITY7033328000Not AvailableThe number of cases/patients is too few to report
4313490107RESTON HOSPITAL CENTER1850 TOWN CENTER PARKWAYRESTONVA20190FAIRFAX70368990006%21%73%4%19%77%14%30%56%8%26%66%21%20%59%9%19%72%9%31%60%84%16%8%26%66%5%24%71%300 or more33%
4314490109EASTERN STATE HOSPITAL4601 IRONBOUND ROADWILLIAMSBURGVA23188JAMES CITY7572535161Not AvailableThe number of cases/patients is too few to report
4315490110LEWISGALE HOSPITAL MONTGOMERY3700 SOUTH MAIN STREETBLACKSBURGVA24060MONTGOMERY54095111114%19%77%3%16%81%10%28%62%7%22%71%17%20%63%9%19%72%10%29%61%88%12%7%24%69%4%25%71%300 or more37%
4316490111WYTHE COUNTY COMMUNITY HOSPITAL600 WEST RIDGE ROADWYTHEVILLEVA24382WYTHE27622802003%14%83%3%13%84%6%21%73%7%19%74%17%17%66%9%18%73%7%32%61%88%12%7%21%72%8%27%65%300 or more36%
4317490112CJW MEDICAL CENTER7101 JAHNKE ROADRICHMONDVA23235CHESTERFIELD80433020016%18%76%5%16%79%13%26%61%8%24%68%21%19%60%12%21%67%13%30%57%87%13%8%24%68%5%25%70%300 or more31%
4318490113SENTARA NORTHERN VIRGINIA MEDICAL CENTER2300 OPITZ BOULEVARDWOODBRIDGEVA22191PRINCE WILLIAM70352310007%21%72%6%17%77%17%28%55%9%22%69%21%19%60%12%17%71%10%27%63%84%16%10%30%60%6%28%66%300 or more24%
4319490114WELLMONT LONESOME PINE HOSPITAL1990 HOLTON AVENUE EASTBIG STONE GAPVA24219WISE27652331114%12%84%5%12%83%5%18%77%5%19%76%14%17%69%5%14%81%9%22%69%85%15%9%21%70%6%23%71%300 or more18%
4320490115TWIN COUNTY REGIONAL HOSPITAL200 HOSPITAL DRIVEGALAXVA24333GALAX CITY27623681815%18%77%5%13%82%11%26%63%5%24%71%19%16%65%9%17%74%9%31%60%89%11%8%26%66%6%31%63%300 or more34%
4321490116LEWISGALE HOSPITAL PULASKI2400 LEE HIGHWAYPULASKIVA24301PULASKI54099481006%18%76%3%13%84%14%24%62%9%19%72%21%19%60%8%18%74%14%27%59%88%12%8%24%68%5%26%69%300 or more36%
4322490117CARILION TAZEWELL COMMUNITY HOSPITAL141 BEN BOLT AVENUETAZEWELLVA24651TAZEWELL27698887006%14%80%3%9%88%5%22%73%3%18%79%18%13%69%9%16%75%6%23%71%86%14%10%22%68%6%26%68%Between 100 and 29939%
4323490118HENRICO DOCTORS' HOSPITAL1602 SKIPWITH ROADRICHMONDVA23229HENRICO80428945005%18%77%3%15%82%10%26%64%6%23%71%21%20%59%12%21%67%9%29%62%86%14%7%23%70%4%21%75%300 or more32%
4324490119SENTARA PRINCESS ANNE HOSPITAL2025 GLENN MITCHELL DRIVEVIRGINIA BEACHVA23456VIRGINIA BEACH CITY75750715204%14%82%3%14%83%8%25%67%6%20%74%19%17%64%11%18%71%7%26%67%89%11%5%15%80%3%13%84%300 or more29%
4325490120CHESAPEAKE GENERAL HOSPITAL736 BATTLEFIELD BLVD, NORTHCHESAPEAKEVA23320CHESAPEAKE CITY75731281216%17%77%4%15%81%12%25%63%7%23%70%20%18%62%14%23%63%12%30%58%88%12%8%23%69%6%24%70%300 or more31%
4326490122INOVA MOUNT VERNON HOSPITAL2501 PARKERS LANEALEXANDRIAVA22306FAIRFAX70366471056%19%75%5%16%79%12%28%60%8%23%69%22%18%60%10%21%69%13%31%56%85%15%8%21%71%5%23%72%300 or more40%
4327490123RAPPAHANNOCK GENERAL HOSPITAL101 HARRIS ROADKILMARNOCKVA22482LANCASTER80443580002%15%83%3%13%84%5%20%75%3%23%74%15%17%68%4%21%75%11%39%50%88%12%7%24%69%4%29%67%300 or more38%
4328490126LEWISGALE HOSPITAL ALLEGHANYONE ARH LANE - PO BOX 7LOW MOORVA24457ALLEGHANY54086260118%15%77%6%12%82%14%25%61%10%22%68%23%17%60%18%21%61%10%29%61%86%14%9%27%64%6%34%60%300 or more36%
4329490127BUCHANAN GENERAL HOSPITAL1535 SLATE CREEK ROADGRUNDYVA24614BUCHANAN27693510004%14%82%3%9%88%12%21%67%10%21%69%20%17%63%7%18%75%7%29%64%82%18%7%28%65%4%32%64%Between 100 and 29933%
4330490130RIVERSIDE WALTER REED HOSPITAL7519 HOSPITAL ROADGLOUCESTERVA23061GLOUCESTER80469388004%17%79%2%14%84%9%27%64%4%24%72%19%15%66%7%22%71%15%35%50%85%15%8%24%68%5%29%66%300 or more30%
4331490134PIEDMONT GERIATRIC HOSPITAL5001 E PATRICK HENRY HWY - HIGHWAY 360 AND 460BURKEVILLEVA23922NOTTOWAY4347674401Not AvailableThe number of cases/patients is too few to report
4332490136BON SECOURS ST FRANCIS MEDICAL CENTER13700 ST FRANCIS BLVD, SUITE 100MIDLOTHIANVA23114CHESTERFIELD80459474006%19%75%5%16%79%12%29%59%8%23%69%23%19%58%12%21%67%8%27%65%87%13%9%19%72%5%19%76%300 or more32%
4333490140STAFFORD HOSPITAL, LLC101 HOSPITAL CENTER BOULEVARD, SUITE 307STAFFORDVA22554STAFFORD54074190006%18%76%7%19%74%10%25%65%8%24%68%20%19%61%9%17%74%10%31%59%82%18%10%17%73%6%19%75%300 or more25%
4334490141SPOTSYLVANIA REGIONAL MEDICAL CENTER4600 SPOTSYLVANIA PARKWAYFREDERICKSBURGVA22408SPOTSYLVANIA54049840007%17%76%5%16%79%14%24%62%9%25%66%23%17%60%13%16%71%6%26%68%86%14%9%21%70%6%22%72%300 or more31%
4335490143RIVERSIDE DOCTORS' HOSPITAL OF WILLIAMSBURG1500 COMMONWEALTH AVENUEWILLIAMSBURGVA23185JAMES CITY7573453000Not AvailableResults are not available for this reporting period
4336491300BATH COMMUNITY HOSPITAL106 PARK DRIVE- PO DRAWER ZHOT SPRINGSVA24445BATH5408397000Not AvailableResults are not available for this reporting period
4337491302CARILION GILES COMMUNITY HOSPITAL159 HARTLEY WAYPEARISBURGVA24134GILES54092160001%13%86%0%9%91%6%17%77%3%23%74%11%18%71%4%16%80%7%27%66%92%8%5%18%77%3%20%77%300 or more48%
4338491303DICKENSON COMMUNITY HOSPITAL312 HOSPITAL DRIVECLINTWOODVA24228DICKENSON2769260300Not AvailableResults are not available for this reporting period
4339491304CARILION STONEWALL JACKSON HOSPITAL1 HEALTH CIRCLELEXINGTONVA24450LEXINGTON CITY54045835034%16%80%0%11%89%7%26%67%4%24%72%14%20%66%11%23%66%11%28%61%86%14%5%30%65%4%34%62%300 or more39%
4340491305SHENANDOAH MEMORIAL HOSPITAL759 SOUTH MAIN STREETWOODSTOCKVA22664SHENANDOAH54045911004%17%79%6%17%77%6%25%69%4%26%70%17%17%66%2%11%87%6%30%64%85%15%8%22%70%4%30%66%300 or more28%
4341491306PIONEER HEALTH SERVICES OF PATRICK COUNTY,INC18688 JEB STUART HIGHWAYSTUARTVA24171PATRICK2766943151Not AvailableResults are not available for this reporting period
4342491307PAGE MEMORIAL HOSPITAL, INC200 MEMORIAL DRIVELURAYVA22835PAGE54074345615%16%79%5%13%82%7%35%58%4%28%68%18%22%60%7%18%75%8%38%54%87%13%9%27%64%5%33%62%Between 100 and 29924%
4343500001NORTHWEST HOSPITAL1550 NORTH 115TH STREETSEATTLEWA98133KING20636405004%22%74%4%15%81%8%26%66%6%24%70%20%19%61%8%22%70%14%37%49%86%14%6%24%70%4%19%77%300 or more33%
4344500002PROVIDENCE ST MARY MEDICAL CENTER401 W POPLAR STWALLA WALLAWA99362WALLA WALLA50952259004%17%79%3%12%85%6%24%70%6%23%71%16%17%67%7%18%75%9%35%56%83%17%5%22%73%3%19%78%300 or more37%
4345500003SKAGIT VALLEY HOSPITAL1415 KINCAID STREETMOUNT VERNONWA98274SKAGIT36042441115%23%72%5%18%77%10%30%60%7%28%65%20%23%57%10%18%72%15%39%46%83%17%10%26%64%7%28%65%300 or more33%
4346500005VIRGINIA MASON MEDICAL CENTER1100 NINTH AVENUE (PO BOX 900)SEATTLEWA98111KING20622366002%18%80%2%14%84%5%26%69%5%25%70%15%20%65%7%19%74%19%38%43%89%11%4%17%79%1%16%83%300 or more42%
4347500007ISLAND HOSPITAL1211 24TH STREETANACORTESWA98221SKAGIT36029913003%14%83%4%13%83%5%22%73%5%20%75%16%17%67%5%12%83%8%34%58%85%15%4%19%77%2%15%83%300 or more45%
4348500008UNIVERSITY OF WASHINGTON MEDICAL CTR1959 NE PACIFIC STSEATTLEWA98195KING20659833003%17%80%4%15%81%8%28%64%6%21%73%15%17%68%8%21%71%12%34%54%90%10%4%17%79%2%14%84%300 or more32%
4349500011HIGHLINE MEDICAL CENTER16251 SYLVESTER ROAD SWBURIENWA98166KING20624499707%23%70%5%19%76%13%31%56%8%26%66%23%19%58%11%21%68%16%32%52%84%16%11%25%64%7%26%67%300 or more28%
4350500012YAKIMA REGIONAL MEDICAL AND CARDIAC CENTER110 SOUTH NINTH AVEYAKIMAWA98902YAKIMA50957551026%23%71%5%16%79%15%31%54%10%28%62%24%22%54%11%22%67%18%32%50%88%12%16%28%56%9%32%59%300 or more32%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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