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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4201460009UNIVERSITY HEALTH CARE/UNIV HOSPITALS AND CLINICS50 NORTH MEDICAL DRIVESALT LAKE CITYUT84132SALT LAKE80158121213%21%76%4%18%78%9%29%62%7%25%68%17%20%63%5%17%78%9%32%59%88%12%5%17%78%3%15%82%300 or more33%
4202460010INTERMOUNTAIN MEDICAL CENTER5121 SOUTH COTTONWOOD STREETMURRAYUT84107SALT LAKE80150770003%20%77%3%16%81%7%31%62%4%26%70%14%21%65%7%18%75%8%35%57%90%10%6%19%75%3%16%81%300 or more39%
4203460011CASTLEVIEW HOSPITAL300 NORTH HOSPITAL DRIVEPRICEUT84501CARBON43563748006%21%73%4%17%79%8%27%65%6%24%70%20%17%63%11%22%67%11%33%56%88%12%10%29%61%8%34%58%300 or more40%
4204460013MOUNTAIN VIEW HOSPITAL1000 EAST 100 NORTHPAYSONUT84651UTAH80146571006%22%72%3%17%80%11%29%60%7%25%68%21%20%59%12%21%67%12%34%54%88%12%8%24%68%7%26%67%300 or more38%
4205460014MOUNTAIN WEST MEDICAL CENTER2055 NORTH MAIN STREETTOOELEUT84074TOOELE43584337004%19%77%5%16%79%7%26%67%6%18%76%20%19%61%9%20%71%8%29%63%87%13%8%27%65%7%32%61%300 or more32%
4206460015LOGAN REGIONAL HOSPITAL500 EAST 1400 NORTHLOGANUT84341CACHE43571610003%19%78%2%14%84%4%30%66%3%24%73%14%21%65%7%22%71%9%32%59%91%9%5%22%73%2%22%76%300 or more42%
4207460017BRIGHAM CITY COMMUNITY HOSPITAL950 SOUTH MEDICAL DRIVEBRIGHAM CITYUT84302BOX ELDER43573494716%18%76%5%13%82%8%23%69%6%23%71%18%25%57%7%21%72%10%28%62%87%13%8%23%69%6%28%66%Between 100 and 29936%
4208460019UINTAH BASIN MEDICAL CENTER250 WEST 300 NORTH (75-2)ROOSEVELTUT84066DUCHESNE43572261634%22%74%4%16%80%7%23%70%8%27%65%21%22%57%11%21%68%8%35%57%85%15%9%28%63%5%27%68%Between 100 and 29926%
4209460021DIXIE REGIONAL MEDICAL CENTER1380 EAST MEDICAL CENTER DRIVEST GEORGEUT84790WASHINGTON43525121003%17%80%2%15%83%5%26%69%3%24%73%11%19%70%7%19%74%8%34%58%90%10%5%16%79%2%14%84%300 or more40%
4210460023AMERICAN FORK HOSPITAL170 NORTH 1100 EASTAMERICAN FORKUT84003UTAH80185533003%18%79%2%15%83%5%30%65%3%26%71%13%21%66%6%22%72%11%43%46%92%8%6%20%74%3%19%78%300 or more43%
4211460026SEVIER VALLEY MEDICAL CENTER1000 NORTH MAIN STREETRICHFIELDUT84701SEVIER43589341002%14%84%0%12%88%2%15%83%1%21%78%8%19%73%5%11%84%7%31%62%90%10%4%14%82%3%24%73%Between 100 and 29941%
4212460030ASHLEY REGIONAL MEDICAL CENTER150 WEST 100 NORTHVERNALUT84078UINTAH43578933425%21%74%4%15%81%10%27%63%7%25%68%18%22%60%11%21%68%13%32%55%86%14%10%25%65%7%36%57%300 or more34%
4213460033GARFIELD MEMORIAL HOSPITAL200 NORTH 400 EASTPANGUITCHUT84759GARFIELD43567688113%9%88%1%11%88%4%25%71%0%25%75%13%13%74%4%16%80%9%35%56%90%10%2%22%76%0%18%82%Fewer than 10037%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4214460035BEAVER VALLEY HOSPITAL1109 NORTH 100 WESTBEAVERUT84713BEAVER43543871024%16%80%2%11%87%7%17%76%6%28%66%13%19%68%2%11%87%6%32%62%85%15%10%4%86%2%12%86%Fewer than 10030%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4215460039BEAR RIVER VALLEY HOSPITAL905 NORTH 1000 WESTTREMONTONUT84337BOX ELDER43520747080%15%85%1%10%89%2%17%81%2%21%77%3%12%85%3%13%84%4%22%74%94%6%2%9%89%2%13%85%Between 100 and 29937%
4216460041DAVIS HOSPITAL AND MEDICAL CENTER1600 WEST ANTELOPE DRIVELAYTONUT84041DAVIS80180710004%21%75%2%15%83%7%28%65%6%27%67%19%21%60%7%18%75%8%37%55%88%12%8%23%69%6%25%69%300 or more39%
4217460042LAKEVIEW HOSPITAL630 EAST MEDICAL DRIVEBOUNTIFULUT84010DAVIS80129922114%22%74%3%15%82%7%30%63%5%27%68%17%20%63%7%21%72%11%33%56%89%11%5%25%70%4%28%68%300 or more39%
4218460043OREM COMMUNITY HOSPITAL331 NORTH 400 WESTOREMUT84057UTAH80171433071%17%82%2%15%83%4%26%70%3%21%76%10%20%70%5%20%75%8%40%52%93%7%5%9%86%2%11%87%Between 100 and 29947%
4219460044ALTA VIEW HOSPITAL9660 SOUTH 1300 EASTSANDYUT84094SALT LAKE80150126003%18%79%1%15%84%5%28%67%3%27%70%13%22%65%6%24%70%6%33%61%91%9%6%17%77%3%21%76%300 or more39%
4220460047ST MARKS HOSPITAL1200 EAST 3900 SOUTHSALT LAKE CITYUT84124SALT LAKE80126871115%25%70%5%18%77%13%33%54%6%27%67%23%23%54%11%25%64%12%35%53%85%15%8%25%67%6%24%70%300 or more39%
4221460049THE ORTHOPEDIC SPECIALTY HOSPITAL5848 SOUTH 300 EASTMURRAYUT84107SALT LAKE80131441003%17%80%1%12%87%3%22%75%3%23%74%11%18%71%5%14%81%3%29%68%91%9%5%15%80%2%12%86%300 or more61%
4222460051JORDAN VALLEY MEDICAL CENTER3580 WEST 9000 SOUTHWEST JORDANUT84088SALT LAKE80156188885%20%75%3%16%81%10%29%61%5%24%71%20%20%60%8%18%74%8%32%60%88%12%9%23%68%7%25%68%300 or more35%
4223460052TIMPANOGOS REGIONAL HOSPITAL750 WEST 800 NORTHOREMUT84057UTAH80171468004%21%75%5%18%77%8%29%63%6%25%69%21%21%58%5%20%75%6%33%61%88%12%7%24%69%5%25%70%300 or more38%
4224460054CACHE VALLEY SPECIALITY HOSPITAL2380 NORTH 400 EASTNORTH LOGANUT84341CACHE43571397002%15%83%3%12%85%5%19%76%4%20%76%12%14%74%5%19%76%5%21%74%90%10%4%19%77%2%17%81%Between 100 and 29955%
4225460057PARK CITY MEDICAL CENTER900 ROUND VALLEY DRIVEPARK CITYUT84060SUMMIT43565870002%14%84%1%13%86%3%19%78%3%20%77%5%20%75%6%17%77%3%21%76%92%8%4%13%83%1%12%87%300 or more49%
4226460058RIVERTON HOSPITAL3741 WEST 12600 SOUTHRIVERTONUT84065SALT LAKE80128540002%19%79%1%15%84%6%31%63%2%23%75%14%19%67%7%23%70%8%35%57%91%9%6%17%77%3%16%81%300 or more45%
4227461300DELTA COMMUNITY MEDICAL CENTER126 SOUTH WHITE SAGE AVENUEDELTAUT84624MILLARD43586455913%14%83%0%7%93%1%22%77%5%15%80%4%30%66%6%14%80%4%32%64%89%11%4%19%77%2%12%86%Fewer than 10038%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4228461301FILLMORE COMMUNITY MEDICAL CENTER674 SOUTH HIGHWAY 99FILLMOREUT84631MILLARD43574355914%12%84%2%10%88%1%26%73%5%21%74%5%13%82%3%23%74%8%27%65%91%9%0%18%82%3%8%89%Fewer than 10036%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4229461302MOAB REGIONAL HOSPITAL450 WEST WILLIAMS WAYMOABUT84532GRAND4357193501Not AvailableResults are not available for this reporting period
4230461303SANPETE VALLEY HOSPITAL - CAH1100 SOUTH MEDICAL DRIVEMOUNT PLEASANTUT84647SANPETE43576224413%15%82%2%11%87%1%17%82%3%25%72%6%18%76%5%21%74%10%27%63%93%7%5%21%74%2%26%72%Between 100 and 29940%
4231461304CENTRAL VALLEY MEDICAL CENTER - CAH48 WEST 1500 NORTHNEPHIUT84648JUAB43562330003%15%82%0%6%94%5%20%75%3%19%78%16%13%71%6%14%80%5%28%67%91%9%4%23%73%3%12%85%300 or more51%
4232461305MILFORD VALLEY MEMORIAL HOSPITAL850 NORTH MAIN STREETMILFORDUT84751BEAVER4353872411Not AvailableResults are not available for this reporting period
4233461306GUNNISON VALLEY HOSPITAL64 EAST 100 NORTHGUNNISONUT84634SANPETE4355287246Not AvailableResults are not available for this reporting period
4234461307HEBER VALLEY MEDICAL CENTER1485 SOUTH HIGHWAY 40HEBER CITYUT84032WASATCH43565425002%14%84%3%10%87%4%27%69%2%20%78%6%21%73%7%15%78%8%25%67%93%7%4%15%81%2%19%79%Between 100 and 29946%
4235461308SAN JUAN HOSPITAL380 WEST 100 NORTHMONTICELLOUT84535SAN JUAN4355872116Not AvailableResults are not available for this reporting period
4236461309KANE COUNTY HOSPITAL355 NORTH MAIN STREETKANABUT84741KANE4356445811Not AvailableResults are not available for this reporting period
4237461310BLUE MOUNTAIN HOSPITAL802 SOUTH 200 WESTBLANDINGUT84511SAN JUAN4356783993Not AvailableResults are not available for this reporting period
4238463301PRIMARY CHILDRENS MEDICAL CENTER100 NORTH MARIO CAPECCHI DRIVESALT LAKE CITYUT84113SALT LAKE8016626200Not AvailableResults are not available for this reporting period
4239470001CENTRAL VERMONT MEDICAL CENTERBOX 547BARREVT05641WASHINGTON80237141003%16%81%4%16%80%6%25%69%5%22%73%15%19%66%5%14%81%10%35%55%89%11%7%21%72%4%25%71%300 or more30%
4240470003FLETCHER ALLEN HOSPITAL OF VERMONT111 COLCHESTER AVEBURLINGTONVT05401CHITTENDEN80284700004%19%77%4%19%77%8%26%66%6%25%69%19%20%61%8%23%69%20%38%42%88%12%8%27%65%3%22%75%300 or more37%
4241470005RUTLAND REGIONAL MEDICAL CENTER160 ALLEN STRUTLANDVT05701RUTLAND80277571113%15%82%4%13%83%6%21%73%5%19%76%19%17%64%6%19%75%13%37%50%89%11%6%26%68%4%30%66%300 or more42%
4242470011BRATTLEBORO MEMORIAL HOSPITAL17 BELMONT AVEBRATTLEBOROVT05301WINDHAM80225703413%20%77%3%16%81%6%21%73%5%27%68%17%18%65%5%17%78%10%32%58%85%15%7%26%67%5%23%72%300 or more35%
4243470012SOUTHWESTERN VERMONT MEDICAL CENTER100 HOSPITAL DRIVEBENNINGTONVT05201BENNINGTON80244263612%15%83%4%13%83%3%24%73%4%19%77%12%18%70%5%19%76%12%36%52%89%11%5%19%76%2%22%76%300 or more32%
4244470024NORTHWESTERN MEDICAL CENTER INC133 FAIRFIELD STREETSAINT ALBANSVT05478FRANKLIN80252459114%18%78%6%16%78%10%25%65%6%26%68%20%18%62%7%18%75%12%37%51%88%12%9%24%67%5%21%74%300 or more26%
4245471300GRACE COTTAGE HOSPITALPO BOX 216TOWNSHENDVT05353WINDHAM80236579202%10%88%2%10%88%2%30%68%3%22%75%9%18%73%3%13%84%11%37%52%94%6%6%19%75%2%21%77%Fewer than 10036%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4246471301GIFFORD MEDICAL CENTER44 SOUTH MAIN STREETRANDOLPHVT05060ORANGE80272844414%18%78%5%16%79%11%26%63%7%31%62%17%19%64%5%19%76%8%39%53%88%12%9%19%72%4%22%74%300 or more43%
4247471302MT ASCUTNEY HOSPITAL289 COUNTY ROADWINDSORVT05089WINDSOR80267467113%18%79%5%10%85%3%34%63%4%26%70%13%21%66%0%5%95%10%43%47%92%8%5%20%75%3%18%79%Fewer than 10036%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4248471303NORTHEASTERN VERMONT REGIONAL HOSPITAL1315 HOSPITAL DRIVESAINT JOHNSBURYVT05819CALEDONIA80274874003%18%79%4%12%84%4%19%77%4%25%71%16%14%70%4%12%84%12%35%53%86%14%6%21%73%3%27%70%300 or more33%
4249471304NORTH COUNTRY HOSPITAL AND HEALTH CENTER189 PROUTY DRIVENEWPORTVT05855ORLEANS80233473312%21%77%4%15%81%6%25%69%4%27%69%15%19%66%6%17%77%14%35%51%88%12%8%28%64%3%31%66%300 or more35%
4250471305COPLEY HOSPITAL528 WASHINGTON HIGHWAYMORRISVILLEVT05661LAMOILLE80288842313%12%85%3%10%87%5%20%75%4%21%75%13%17%70%6%17%77%9%31%60%87%13%5%18%77%2%21%77%300 or more42%

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created Sep 23, 2011

updated Jan 15, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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