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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
51010091GROVE HILL MEMORIAL HOSPITAL295 JACKSON HWY SGROVE HILLAL36451CLARKE25127531918%16%76%2%11%87%19%19%62%13%19%68%26%20%54%12%22%66%8%28%64%76%24%15%30%55%9%32%59%Between 100 and 29927%
52010092D C H REGIONAL MEDICAL CENTER809 UNIVERSITY BOULEVARD EASTTUSCALOOSAAL35401TUSCALOOSA20575971114%15%81%4%14%82%10%23%67%5%22%73%17%17%66%10%22%68%7%25%68%84%16%7%21%72%4%24%72%300 or more22%
53010095HALE COUNTY HOSPITAL508 GREEN STREETGREENSBOROAL36744HALE33462430245%10%85%1%6%93%14%18%68%18%13%69%30%7%63%8%8%84%8%14%78%84%16%13%21%66%6%26%68%Fewer than 10030%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
54010097ELMORE COMMUNITY HOSPITAL500 HOSPITAL DRIVEWETUMPKAAL36092ELMORE33456743111%13%86%2%7%91%2%14%84%3%23%74%19%15%66%12%19%69%3%18%79%77%23%5%23%72%8%24%68%Between 100 and 29936%
55010099D W MCMILLAN MEMORIAL HOSPITAL1301 BELLEVILLE AVENUEBREWTONAL36426ESCAMBIA25186780616%15%79%1%14%85%10%21%69%11%19%70%14%16%70%10%22%68%6%23%71%80%20%9%20%71%6%30%64%Between 100 and 29931%
56010100THOMAS HOSPITAL750 MORPHY AVENUEFAIRHOPEAL36532BALDWIN25192823753%15%82%3%14%83%6%24%70%4%23%73%16%18%66%9%24%67%4%24%72%88%12%6%17%77%3%18%79%300 or more46%
57010101CITIZENS BAPTIST MEDICAL CENTER604 STONE AVENUETALLADEGAAL35161TALLADEGA256761454212%15%73%5%11%84%18%20%62%13%20%67%25%16%59%18%17%65%9%22%69%81%19%14%26%60%9%32%59%300 or more26%
58010102J PAUL JONES HOSPITAL317 MCWILLIAMS AVENUECAMDENAL36726WILCOX33468241315%13%82%2%11%87%11%11%78%22%10%68%8%23%69%12%16%72%0%13%87%89%11%7%22%71%0%31%69%Fewer than 10026%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
59010103BAPTIST MEDICAL CENTER-PRINCETON701 PRINCETON AVENUE SOUTHWESTBIRMINGHAMAL35211JEFFERSON20578338006%14%80%3%12%85%15%23%62%8%23%69%19%18%63%16%20%64%8%26%66%84%16%8%18%74%5%21%74%300 or more30%
60010104TRINITY MEDICAL CENTER800 MONTCLAIR RDBIRMINGHAMAL35213JEFFERSON20559210003%14%83%3%12%85%8%24%68%5%19%76%15%17%68%8%18%74%4%24%72%87%13%5%15%80%3%16%81%300 or more33%
61010108PRATTVILLE BAPTIST HOSPITAL124 S MEMORIAL DRPRATTVILLEAL36067AUTAUGA33436142675%16%79%5%12%83%9%22%69%5%22%73%16%18%66%11%17%72%4%24%72%88%12%6%21%73%4%20%76%300 or more34%
62010109PICKENS COUNTY MEDICAL CENTER241 ROBERT K WILSON DRIVECARROLLTONAL35447PICKENS20536781114%13%83%2%4%94%10%14%76%5%26%69%14%12%74%6%16%78%7%24%69%86%14%4%28%68%3%35%62%Fewer than 10018%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
63010110BULLOCK COUNTY HOSPITAL102 WEST CONECUH AVENUEUNION SPRINGSAL36089BULLOCK334738214010%9%81%3%3%94%9%13%78%9%14%77%21%7%72%7%8%85%3%12%85%78%22%5%24%71%7%19%74%Fewer than 10029%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
64010112BRYAN W WHITFIELD MEM HOSP INC105 HIGHWAY 80 EASTDEMOPOLISAL36732MARENGO33428940007%15%78%3%10%87%14%17%69%14%14%72%22%15%63%13%15%72%9%21%70%74%26%12%22%66%8%32%60%300 or more32%
65010113MOBILE INFIRMARY5 MOBILE INFIRMARY CIRCLEMOBILEAL36652MOBILE25143547004%15%81%2%14%84%11%24%65%8%19%73%14%16%70%14%24%62%7%25%68%85%15%8%16%76%5%20%75%300 or more41%
66010114MEDICAL WEST, AN AFFILIATE OF UAB HEALTH SYSTEM995 9TH AVENUE SOUTHWESTBESSEMERAL35021JEFFERSON20548170009%18%73%5%12%83%18%25%57%10%21%69%24%18%58%20%19%61%11%27%62%80%20%11%25%64%8%29%63%300 or more30%
67010118VAUGHAN REG MED CENTER PARKWAY CAMPUS1015 MEDICAL CENTER PARKWAYSELMAAL36701DALLAS334418410013%16%71%5%12%83%22%21%57%18%20%62%27%15%58%13%17%70%8%21%71%76%24%14%26%60%11%34%55%300 or more26%
68010120MONROE COUNTY HOSPITAL2016 SOUTH ALABAMA AVENUE, BOX 886MONROEVILLEAL36460MONROE25157531115%11%84%2%7%91%4%19%77%3%15%82%14%9%77%7%16%77%6%22%72%86%14%5%23%72%6%27%67%Between 100 and 29930%
69010125LAKELAND COMMUNITY HOSPITAL42024 HIGHWAY 195 E POST OFFICE BOX 780HALEYVILLEAL35565WINSTON20548571175%15%80%6%13%81%14%25%61%12%18%70%22%13%65%12%14%74%6%22%72%83%17%9%26%65%7%35%58%300 or more32%
70010126TROY REGIONAL MEDICAL CENTER1330 HIGHWAY 231 SOUTHTROYAL36081PIKE33467050005%16%79%3%11%86%8%19%73%9%20%71%19%19%62%11%19%70%7%26%67%82%18%8%27%65%7%33%60%300 or more31%
71010128JACKSON MEDICAL CENTER220 HOSPITAL DRIVEJACKSONAL36545CLARKE25124690214%12%84%2%8%90%6%13%81%6%22%72%5%16%79%5%13%82%4%15%81%88%12%3%24%73%3%19%78%Fewer than 10025%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
72010129NORTH BALDWIN INFIRMARY1815 HAND AVENUEBAY MINETTEAL36507BALDWIN25193755213%16%81%1%10%89%6%20%74%6%21%73%15%17%68%8%21%71%6%22%72%83%17%4%22%74%2%27%71%300 or more36%
73010130ST VINCENT'S ST CLAIR7063 VETERANS PARKWAYPELL CITYAL35125SAINT CLAIR20533833013%12%85%2%7%91%7%19%74%7%13%80%13%13%74%9%16%75%3%17%80%86%14%3%15%82%2%17%81%300 or more38%
74010131CRESTWOOD MEDICAL CENTERONE HOSPITAL DR SEHUNTSVILLEAL35801MADISON25688231004%16%80%3%14%83%9%25%66%6%22%72%17%17%66%10%19%71%4%24%72%88%12%6%17%77%4%17%79%300 or more35%
75010138HILL HOSPITAL OF SUMTER COUNTY751 DERBY DRIVEYORKAL36925SUMTER20539252635%9%86%1%4%95%6%8%86%10%16%74%14%15%71%7%12%81%2%15%83%78%22%4%26%70%2%27%71%Between 100 and 29935%
76010139BROOKWOOD MEDICAL CENTER2010 BROOKWOOD MEDICAL CENTER DRIVEBIRMINGHAMAL35209JEFFERSON20587710005%16%79%2%12%86%12%23%65%5%22%73%19%15%66%11%21%68%7%27%66%85%15%8%20%72%6%17%77%300 or more42%
77010144SPRINGHILL MEDICAL CENTER3719 DAUPHIN STREETMOBILEAL36608MOBILE25134496306%15%79%4%11%85%13%22%65%7%21%72%26%15%59%16%20%64%10%24%66%86%14%8%21%71%7%23%70%300 or more36%
78010146JACKSONVILLE MEDICAL CENTER1701 SOUTH PELHAM ROADJACKSONVILLEAL36265CALHOUN25678245383%16%81%2%12%86%6%25%69%8%22%70%20%18%62%10%18%72%7%29%64%88%12%7%18%75%5%24%71%Between 100 and 29931%
79010148EVERGREEN MEDICAL CENTER101 CRESTVIEW AVENUEEVERGREENAL36401CONECUH25157824805%13%82%1%9%90%13%18%69%6%20%74%27%19%54%8%17%75%6%19%75%86%14%5%22%73%3%26%71%300 or more32%
80010149BAPTIST MEDICAL CENTER EAST400 TAYLOR ROADMONTGOMERYAL36117MONTGOMERY33424483303%16%81%2%14%84%8%24%68%4%19%77%21%17%62%12%20%68%7%27%66%87%13%6%17%77%3%16%81%300 or more33%
81010150L V STABLER MEMORIAL HOSPITAL29 L V STABLER DRIVEGREENVILLEAL36037BUTLER33438222005%14%81%0%12%88%9%21%70%10%17%73%19%11%70%10%18%72%6%21%73%86%14%9%21%70%2%28%70%Between 100 and 29934%
82010157SHOALS HOSPITAL201 WEST AVALON AVENUEMUSCLE SHOALSAL35661COLBERT25638616017%14%79%5%13%82%15%22%63%8%24%68%21%20%59%10%18%72%7%23%70%81%19%9%22%69%6%24%70%300 or more25%
83010158RUSSELLVILLE HOSPITAL15155 HIGHWAY 43RUSSELLVILLEAL35653FRANKLIN25633216116%17%77%2%10%88%10%26%64%9%19%72%18%16%66%13%21%66%3%22%75%84%16%8%27%65%6%33%61%300 or more27%
84010164COOSA VALLEY MEDICAL CENTER315 W HICKORY STSYLACAUGAAL35150TALLADEGA25624950007%14%79%3%11%86%16%21%63%7%17%76%16%14%70%14%18%68%6%21%73%85%15%8%22%70%6%28%66%300 or more34%
85010168JACK HUGHSTON MEMORIAL HOSPITAL4401 RIVER CHASE DRIVEPHENIX CITYAL36867RUSSELL33473230003%15%82%1%12%87%8%22%70%7%19%74%10%18%72%9%20%71%2%22%76%90%10%5%12%83%3%10%87%300 or more61%
86010169ATMORE COMMUNITY HOSPITAL401 MEDICAL PARK DRIVEATMOREAL36502ESCAMBIA25136825005%15%80%2%10%88%11%21%68%7%20%73%18%13%69%11%20%69%7%26%67%83%17%8%23%69%6%28%66%Between 100 and 29927%
87011300WASHINGTON COUNTY HOSPITAL14600 ST. STEPHENS AVENUECHATOMAL36518WASHINGTON25184722230%12%88%2%4%94%0%10%90%2%12%86%11%11%78%6%19%75%0%24%76%80%20%4%11%85%0%17%83%Fewer than 10037%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
88011302RED BAY HOSPITAL211 HOSPITAL ROADRED BAYAL35582FRANKLIN2563569532Not AvailableResults are not available for this reporting period
89011304CHOCTAW GENERAL HOSPITAL401 VANITY FAIR LANE, PO BOX 618BUTLERAL36904CHOCTAW2054599100Not AvailableResults are not available for this reporting period
90013301UNIVERSITY OF S A CHILDREN'S AND WOMEN'S HOS1700 CENTER STREETMOBILEAL36604MOBILE2514151000Not AvailableResults are not available for this reporting period
91020001PROVIDENCE ALASKA MEDICAL CENTERBOX 196604ANCHORAGEAK99519ANCHORAGE90726136754%20%76%5%15%80%11%25%64%7%25%68%19%19%62%11%21%68%12%34%54%88%12%7%21%72%3%18%79%300 or more26%
92020006MAT-SU REGIONAL MEDICAL CENTER2500 SOUTH WOODWORTH LOOPPALMERAK99645MATANUSKA SUSITNA90774686003%20%77%4%18%78%6%30%64%6%25%69%17%19%64%5%19%76%8%33%59%88%12%7%24%69%5%23%72%300 or more38%
93020008BARTLETT REGIONAL HOSPITAL3260 HOSPITAL DRJUNEAUAK99801JUNEAU90779689003%18%79%4%13%83%7%22%71%6%24%70%12%19%69%7%18%75%8%30%62%88%12%7%27%66%3%25%72%300 or more27%
94020012FAIRBANKS MEMORIAL HOSPITAL1650 COWLES STREETFAIRBANKSAK99701FAIRBANKS NORTH STAR90745281812%16%82%3%16%81%4%20%76%6%22%72%13%16%71%6%19%75%9%33%58%91%9%5%22%73%2%22%76%300 or more31%
95020017ALASKA REGIONAL HOSPITAL2801 DEBARR ROADANCHORAGEAK99508ANCHORAGE90727611316%21%73%5%18%77%11%27%62%7%25%68%22%17%61%11%24%65%10%30%60%86%14%9%26%65%6%27%67%300 or more40%
96020018YUKON KUSKOKWIM DELTA REG HOSPITALPO BOX 287BETHELAK99559BETHEL90754363006%24%70%5%19%76%16%20%64%8%30%62%11%22%67%11%25%64%21%24%55%78%22%16%34%50%9%38%53%Between 100 and 29915%
97020024CENTRAL PENINSULA GENERAL HOSPITAL250 HOSPITAL PLACESOLDOTNAAK99669KENAI PENINSULA90726244044%17%79%4%14%82%6%28%66%7%26%67%14%15%71%5%18%77%5%34%61%87%13%6%24%70%2%20%78%300 or more28%
98020026ALASKA NATIVE MEDICAL CENTER4315 DIPLOMACY DRANCHORAGEAK99508ANCHORAGE90756326628%21%71%5%20%75%12%24%64%9%27%64%17%19%64%16%25%59%18%31%51%85%15%10%26%64%7%26%67%300 or more38%
99020027MT EDGECUMBE HOSPITAL222 TONGASS DRSITKAAK99835SITKA90796624113%21%76%5%16%79%4%18%78%9%18%73%16%11%73%7%18%75%10%23%67%78%22%10%17%73%9%29%62%Between 100 and 29920%
100021301PROVIDENCE VALDEZ MEDICAL CENTERPO BOX 550VALDEZAK99686VALDEZ CORDOVA9078352249Not AvailableResults are not available for this reporting period

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: over 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: over 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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