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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
551050755SHERMAN OAKS HOSPITAL4929 VAN NUYS BLVDSHERMAN OAKSCA91403LOS ANGELES818981711118%21%61%11%21%68%24%32%44%23%21%56%26%22%52%15%19%66%16%34%50%79%21%18%33%49%19%37%44%Between 100 and 2998%
552050757ALVARADO HOSPITAL MEDICAL CENTER6655 ALVARADO ROADSAN DIEGOCA92120SAN DIEGO619229317210%21%69%7%16%77%15%28%57%11%27%62%28%18%54%15%22%63%14%32%54%84%16%15%22%63%12%26%62%300 or more15%
553050758MONTCLAIR HOSPITAL MEDICAL CENTER5000 SAN BERNARDINO STMONTCLAIRCA91763SAN BERNARDINO90962583009%20%71%9%18%73%16%28%56%12%24%64%22%17%61%10%17%73%13%30%57%82%18%11%24%65%8%26%66%Between 100 and 29914%
554050760KAISER FOUNDATION HOSPITAL - ANTIOCH4501 SAND CREEK ROADANTIOCHCA94531CONTRA COSTA92581365005%20%75%3%14%83%11%25%64%6%24%70%19%19%62%7%18%75%11%32%57%87%13%6%18%76%3%17%80%300 or more32%
555050761PROVIDENCE TARZANA MEDICAL CENTER18321 CLARK STREETTARZANACA91356LOS ANGELES81888108007%23%70%5%15%80%19%29%52%10%28%62%28%17%55%15%23%62%26%35%39%80%20%14%29%57%8%30%62%300 or more30%
556050763SILVER LAKE MEDICAL CENTER1711 WEST TEMPLE STREETLOS ANGELESCA90026LOS ANGELES213989612312%21%67%11%16%73%32%26%42%20%27%53%34%15%51%7%16%77%13%31%56%77%23%18%20%62%11%29%60%Between 100 and 29911%
557050764SHASTA REGIONAL MEDICAL CENTER1100 BUTTE STREDDINGCA96001SHASTA53024454546%17%77%8%17%75%11%29%60%8%23%69%22%17%61%13%20%67%16%32%52%85%15%8%24%68%5%22%73%300 or more22%
558050765KAISER FOUNDATION HOSPITAL-MORENO VALLEY27300 IRIS AVENUEMORENO VALLEYCA92555RIVERSIDE95124308115%21%74%5%15%80%9%24%67%5%21%74%21%19%60%9%19%72%14%33%53%85%15%8%20%72%7%21%72%300 or more22%
559050766SUTTER SURGICAL HOSPITAL - NORTH VALLEY455 PLUMAS BLVDYUBA CITYCA95991SUTTER53074957002%10%88%6%8%86%3%12%85%3%20%77%9%13%78%5%8%87%3%18%79%88%12%1%12%87%1%6%93%Between 100 and 29952%
560050767KAISER FOUNDATION HOSPITAL - VACAVILLE1 QUALITY DRIVEVACAVILLECA95688SOLANO70762440003%18%79%4%15%81%9%25%66%4%23%73%18%16%66%8%16%76%11%32%57%86%14%3%16%81%1%16%83%300 or more34%
561050769HOAG ORTHOPEDIC INSTITUTE16250 SAND CANYON AVENUEIRVINECA92618ORANGE94972750002%10%88%3%11%86%4%17%79%5%16%79%13%14%73%5%11%84%6%24%70%92%8%2%9%89%1%7%92%300 or more62%
562050770LOMA LINDA UNIVERSITY MEDICAL CENTER-MURRIETA28062 BAXTER ROADMURRIETACA92563RIVERSIDE95129040006%16%78%4%13%83%13%27%60%7%24%69%20%22%58%13%19%68%6%20%74%87%13%6%13%81%4%14%82%300 or more22%
563050771COAST PLAZA HOSPITAL13100 STUDERBAKER ROADNORWALKCA90650LOS ANGELES310356055013%21%66%10%17%73%16%26%58%11%26%63%32%12%56%19%22%59%29%32%39%77%23%19%29%52%15%35%50%300 or more22%
564050772KAISER FOUNDATION HOSPITAL - ROSEVILLE1600 EUREKA ROADROSEVILLECA95661PLACER91678440004%20%76%4%15%81%9%28%63%5%22%73%19%18%63%8%19%73%13%35%52%86%14%5%18%77%2%17%81%300 or more34%
565050773SAN LEANDRO HOSPITAL13855 E 14TH STREETSAN LEANDROCA94578ALAMEDA5103576500Not AvailableResults are not available for this reporting period
566051300EASTERN PLUMAS HOSPITAL - PORTOLA CAMPUS500 FIRST AVENUEPORTOLACA96122PLUMAS5308324277Not AvailableResults are not available for this reporting period
567051301TEHACHAPI HOSPITAL115 WEST E STREETTEHACHAPICA93561KERN66182232414%18%78%0%15%85%9%33%58%26%45%29%12%38%50%7%21%72%37%38%25%77%23%9%44%47%6%40%54%Fewer than 10026%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
568051302SOUTHERN INYO HOSPITAL501 EAST LOCUST STREETLONE PINECA93545INYO7608765501Not AvailableResults are not available for this reporting period
569051303MAMMOTH HOSPITAL85 SIERRA PARK ROAD PO BOX 660MAMMOTH LAKESCA93546MONO76093433113%14%83%4%11%85%6%14%80%5%24%71%16%18%66%9%23%68%6%39%55%89%11%4%16%80%3%17%80%Between 100 and 29935%
570051304JOHN C FREMONT HEALTHCARE DISTRICT5189 HOSPITAL ROADMARIPOSACA95338MARIPOSA20996636314%6%90%5%12%83%8%5%87%6%8%86%9%2%89%3%22%75%10%24%66%92%8%13%24%63%0%15%85%Fewer than 10036%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
571051305MAYERS MEMORIAL HOSPITAL43563 HWY 299 EASTFALL RIVER MILLSCA96028SHASTA5303365511Not AvailableResults are not available for this reporting period
572051306GLENN MEDICAL CENTER1133 W SYCAMORE STWILLOWSCA95988GLENN5309341818Not AvailableResults are not available for this reporting period
573051307CATALINA ISLAND MEDICAL CENTER100 FALLS CANYON ROADAVALONCA90704LOS ANGELES3105100700Not AvailableResults are not available for this reporting period
574051308SURPRISE VALLEY COMMUNITY HOSPITAL741 NORTH MAIN STREETCEDARVILLECA96104MODOC5302796111Not AvailableResults are not available for this reporting period
575051309JEROLD PHELPS COMMUNITY HOSPITAL733 CEDAR STGARBERVILLECA95542HUMBOLDT7079233921Not AvailableResults are not available for this reporting period
576051310FRANK R HOWARD MEMORIAL HOSPITAL1 MADRONE STREETWILLITSCA95490MENDOCINO70745968012%14%84%4%8%88%5%22%73%5%21%74%12%18%70%4%14%82%18%40%42%90%10%4%14%82%3%14%83%300 or more38%
577051311BIGGS GRIDLEY MEMORIAL HOSPITAL240 SPRUCE STREETGRIDLEYCA95948BUTTE5308465671Not AvailableResults are not available for this reporting period
578051312MOUNTAINS COMMUNITY HOSPITAL29101 HOSPITAL ROADLAKE ARROWHEADCA92352SAN BERNARDINO9093363651Not AvailableResults are not available for this reporting period
579051314KERN VALLEY HEALTHCARE DISTRICT6412 LAUREL AVELAKE ISABELLACA93240KERN7603792681Not AvailableResults are not available for this reporting period
580051315TRINITY HOSPITAL60 EASTER AVENUEWEAVERVILLECA96093TRINITY5306235541Not AvailableResults are not available for this reporting period
581051316FAIRCHILD MEDICAL CENTER444 BRUCE STREETYREKACA96097SISKIYOU53084241214%22%74%5%17%78%11%28%61%6%27%67%20%16%64%6%18%76%8%39%53%86%14%7%35%58%4%35%61%300 or more31%
582051317ST HELENA HOSPITAL-CLEARLAKE15630 18TH AVE - HWY 53CLEARLAKECA95422LAKE70799464867%21%72%9%15%76%12%27%61%10%28%62%23%17%60%15%25%60%13%35%52%85%15%18%27%55%12%30%58%Between 100 and 29919%
583051318REDWOOD MEMORIAL HOSPITAL3300 RENNER DRIVEFORTUNACA95540HUMBOLDT7074458121Not AvailableResults are not available for this reporting period
584051319MERCY MEDICAL CENTER MT SHASTA914 PINE STREETMOUNT SHASTACA96067SISKIYOU53092661112%17%81%4%15%81%5%16%79%4%19%77%9%15%76%6%16%78%9%35%56%87%13%5%16%79%4%16%80%300 or more33%
585051320BANNER LASSEN MEDICAL CENTER1800 SPRING RIDGE DRIVESUSANVILLECA96130LASSEN53025220001%15%84%2%14%84%3%21%76%6%18%76%9%15%76%5%20%75%5%28%67%90%10%5%17%78%3%22%75%Between 100 and 29927%
586051321HEALDSBURG DISTRICT HOSPITAL1375 UNIVERSITY AVENUEHEALDSBURGCA95448SONOMA70743165002%17%81%2%14%84%8%25%67%5%18%77%16%13%71%4%11%85%15%36%49%84%16%3%20%77%3%13%84%Between 100 and 29937%
587051323COLORADO RIVER MEDICAL CENTER1401 BAILEY AVENEEDLESCA92363SAN BERNARDINO7603264531Not AvailableResults are not available for this reporting period
588051324NORTHERN INYO HOSPITAL150 PIONEER LANEBISHOPCA93514INYO76087358113%18%79%5%14%81%5%19%76%4%18%78%18%18%64%5%14%81%12%27%61%87%13%5%27%68%3%21%76%Between 100 and 29929%
589051325MENDOCINO COAST DISTRICT HOSPITAL700 RIVER DRFORT BRAGGCA95437MENDOCINO70796112345%19%76%7%17%76%7%24%69%8%19%73%22%19%59%11%22%67%8%34%58%85%15%10%31%59%8%28%64%Between 100 and 29931%
590051326PLUMAS DISTRICT HOSPITAL1065 BUCKS LAKE ROADQUINCYCA95971PLUMAS5302832121Not AvailableResults are not available for this reporting period
591051327SENECA DISTRICT HOSPITAL130 BRENTWOOD DRIVECHESTERCA96020PLUMAS5302582121Not AvailableResults are not available for this reporting period
592051328TAHOE FOREST HOSPITAL10121 PINE AVETRUCKEECA96161NEVADA53058760113%12%85%4%16%80%5%22%73%5%22%73%14%18%68%3%12%85%8%27%65%86%14%3%14%83%1%12%87%300 or more31%
593051329SUTTER LAKESIDE HOSPITAL5176 HILL ROAD EASTLAKEPORTCA95453LAKE70726250006%20%74%6%14%80%12%23%65%7%25%68%20%17%63%8%22%70%12%32%56%85%15%10%25%65%6%29%65%300 or more23%
594051330MODOC MEDICAL CENTER228 W MCDOWELL AVEALTURASCA96101MODOC53023351313%15%82%0%9%91%3%15%82%7%27%66%28%18%54%0%19%81%7%45%48%83%17%9%24%67%4%38%58%Fewer than 10022%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
595051331SANTA YNEZ VALLEY COTTAGE HOSPITAL2050 VIBORG RDSOLVANGCA93463SANTA BARBARA80568864311%6%93%0%3%97%1%4%95%0%9%91%4%10%86%1%7%92%3%6%91%88%12%0%5%95%2%2%96%Fewer than 10042%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
596051332MARK TWAIN MEDICAL CENTER768 MOUNTAIN RANCH RDSAN ANDREASCA95249CALAVERAS20975425157%20%73%7%15%78%11%25%64%9%18%73%22%11%67%10%16%74%11%30%59%84%16%14%20%66%10%29%61%Between 100 and 29925%
597053302CHILDREN'S HOSP OF LOS ANGELES4650 SUNSET BLVDLOS ANGELESCA90027LOS ANGELES3236692164Not AvailableResults are not available for this reporting period
598053305LUCILE SALTER PACKARD CHILDREN'S HSP AT STANFORD725 WELCH ROADPALO ALTOCA94304SANTA CLARA6504978000Not AvailableResults are not available for this reporting period
599053309MILLER CHILDREN'S HOSPITAL2801 ATLANTIC AVENUELONG BEACHCA90806LOS ANGELES5629338001Not AvailableResults are not available for this reporting period
600060001NORTH COLORADO MEDICAL CENTER1801 16TH STREETGREELEYCO80631WELD97035241213%16%81%3%15%82%6%25%69%7%22%71%14%17%69%8%19%73%7%32%61%91%9%6%19%75%4%23%73%300 or more31%

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created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: over 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: over 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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