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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
501050603SADDLEBACK MEMORIAL MEDICAL CENTER24451 HEALTH CENTER DRIVELAGUNA HILLSCA92653ORANGE94983745005%20%75%5%16%79%13%28%59%7%23%70%23%18%59%7%19%74%20%36%44%84%16%9%23%68%6%22%72%300 or more37%
502050604KAISER FOUNDATION HOSPITAL-SAN JOSE250 HOSPITAL PARKWAYSAN JOSECA95119SANTA CLARA40897270005%22%73%4%15%81%13%27%60%7%23%70%20%18%62%9%23%68%18%36%46%86%14%8%25%67%5%23%72%300 or more32%
503050608DELANO REGIONAL MEDICAL CENTER1401 GARCES HIGHWAYDELANOCA93215KERN66172548007%19%74%6%15%79%13%29%58%8%26%66%20%20%60%7%19%74%19%35%46%81%19%11%26%63%9%36%55%300 or more28%
504050609KAISER FOUNDATION HOSPITAL- ORANGE COUNTY- ANAHEIM3440 E LA PALMA AVEANAHEIMCA92806ORANGE71464441004%18%78%4%13%83%8%24%68%6%21%73%17%19%64%7%16%77%9%30%61%87%13%5%13%82%3%15%82%300 or more34%
505050616ST JOHNS PLEASANT VALLEY HOSPITAL2309 ANTONIO AVECAMARILLOCA93010VENTURA80538958005%19%76%5%17%78%10%30%60%7%23%70%22%16%62%9%20%71%17%40%43%86%14%8%24%68%5%25%70%300 or more37%
506050618BEAR VALLEY COMMUNITY HOSPITAL41870 GARSTIN DRBIG BEAR LAKECA92315SAN BERNARDINO90986665011%17%82%4%21%75%3%18%79%9%20%71%15%17%68%7%15%78%4%26%70%88%12%1%13%86%1%20%79%Fewer than 10025%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
507050624HENRY MAYO NEWHALL MEMORIAL HOSPITAL23845 MCBEAN PKWYVALENCIACA91355LOS ANGELES66125380004%22%74%6%19%75%11%28%61%7%25%68%20%20%60%11%23%66%20%36%44%82%18%9%26%65%7%28%65%300 or more25%
508050625CEDARS-SINAI MEDICAL CENTER8700 BEVERLY BLVDLOS ANGELESCA90048LOS ANGELES31042350003%20%77%3%17%80%7%32%61%7%23%70%18%22%60%8%22%70%15%31%54%84%16%5%16%79%2%18%80%300 or more24%
509050633TWIN CITIES COMMUNITY HOSPITAL1100 LAS TABLAS RDTEMPLETONCA93465SAN LUIS OBISPO80543435003%18%79%2%17%81%6%24%70%5%23%72%13%18%69%6%21%73%10%37%53%87%13%6%23%71%5%24%71%300 or more47%
510050636POMERADO HOSPITAL15615 POMERADO ROADPOWAYCA92064SAN DIEGO85848565115%21%74%4%13%83%9%22%69%6%23%71%19%18%63%13%26%61%22%30%48%81%19%10%24%66%7%21%72%300 or more35%
511050641EAST LOS ANGELES DOCTORS HOSPITAL4060 WHITTIER BLVDLOS ANGELESCA90023LOS ANGELES323268551410%21%69%7%18%75%12%30%58%10%26%64%25%19%56%8%17%75%18%39%43%79%21%11%26%63%10%34%56%300 or more32%
512050660USC KENNETH NORRIS JR CANCER HOSPITAL1441 EASTLAKE AVELOS ANGELESCA90089LOS ANGELES3238653000Not AvailableResults are not available for this reporting period
513050663LOS ANGELES COMMUNITY HOSPITAL4081 E OLYMPIC BLVDLOS ANGELESCA90023LOS ANGELES323267047720%19%61%18%16%66%33%25%42%21%23%56%37%18%45%24%22%54%40%24%36%69%31%27%28%45%27%31%42%300 or more12%
514050668LAGUNA HONDA HOSPITAL & REHABILITATION CENTER375 LAGUNA HONDA BLVDSAN FRANCISCOCA94116SAN FRANCISCO4157592300Not AvailableThe number of cases/patients is too few to report
515050674KAISER FOUNDATION HOSP SO SACRAMENTO6600 BRUCEVILLE ROADSACRAMENTOCA95823SACRAMENTO91668820005%21%74%4%14%82%12%26%62%6%24%70%19%19%62%10%21%69%17%35%48%87%13%8%20%72%4%21%75%300 or more29%
516050677KAISER FOUNDATION HOSPITAL - WOODLAND HILLS5601 DE SOTOWOODLAND HILLSCA91367LOS ANGELES81871938003%17%80%4%13%83%7%22%71%6%20%74%17%17%66%6%18%76%14%34%52%85%15%4%17%79%2%18%80%300 or more38%
517050678ORANGE COAST MEMORIAL MEDICAL CENTER9920 TALBERT AVENUEFOUNTAIN VALLEYCA92708ORANGE71437874065%22%73%6%17%77%12%29%59%7%26%67%22%19%59%8%21%71%16%36%48%82%18%8%24%68%5%24%71%300 or more32%
518050684MENIFEE VALLEY MEDICAL CENTER28400 MCCALL B0ULEVARDSUN CITYCA92585RIVERSIDE95167988887%22%71%7%21%72%13%26%61%8%29%63%23%22%55%10%21%69%17%34%49%79%21%13%25%62%8%30%62%300 or more37%
519050686KAISER FOUNDATION HOSPITAL, RIVERSIDE10800 MAGNOLIA AVENUERIVERSIDECA92505RIVERSIDE95135320004%21%75%4%15%81%9%26%65%5%23%72%18%18%64%6%19%75%16%37%47%85%15%6%20%74%3%21%76%300 or more30%
520050688SAINT LOUISE REGIONAL HOSPITAL9400 NO NAME UNOGILROYCA95020SANTA CLARA40884820005%19%76%6%15%79%12%27%61%6%26%68%23%18%59%6%19%75%24%35%41%80%20%9%30%61%5%31%64%300 or more26%
521050689SAN RAMON REGIONAL MEDICAL CTR6001 NORRIS CANYON ROADSAN RAMONCA94583CONTRA COSTA92527592004%19%77%2%16%82%7%27%66%7%24%69%16%19%65%8%24%68%14%31%55%83%17%6%22%72%4%18%78%300 or more42%
522050690KAISER FOUNDATION HOSPITAL-SANTA ROSA401 BICENTENNIAL WAYSANTA ROSACA95403SONOMA70757140004%19%77%4%16%80%9%27%64%6%23%71%17%19%64%6%20%74%13%33%54%87%13%5%17%78%3%16%81%300 or more36%
523050696KECK HOSPITAL OF USC1500 SAN PABLO STLOS ANGELESCA90033LOS ANGELES32344286564%19%77%4%13%83%11%28%61%8%22%70%21%17%62%11%21%68%12%32%56%82%18%5%18%77%3%16%81%300 or more34%
524050697PATIENTS' HOSPITAL OF REDDING2900 EUREKA WAYREDDINGCA96001SHASTA53022587000%6%94%2%7%91%0%5%95%3%13%84%5%10%85%2%4%94%1%8%91%92%8%1%2%97%0%3%97%Between 100 and 29955%
525050701SOUTHWEST HEALTHCARE SYSTEM25500 MEDICAL CENTER DRIVEMURRIETACA92562RIVERSIDE95169660009%22%69%8%18%74%15%31%54%7%27%66%22%20%58%14%23%63%18%32%50%84%16%12%27%61%9%29%62%300 or more29%
526050704MISSION COMMUNITY HOSPITAL - PANORAMA14850 ROSCOE BLVDPANORAMA CITYCA91402LOS ANGELES818904310014%22%64%12%16%72%19%24%57%15%25%60%32%21%47%9%20%71%24%27%49%75%25%16%27%57%14%32%54%300 or more19%
527050708FRESNO SURGICAL HOSPITAL6125 NORTH FRESNO STFRESNOCA93710FRESNO55943180002%11%87%4%11%85%5%11%84%5%17%78%13%13%74%6%10%84%5%17%78%90%10%4%12%84%2%10%88%300 or more62%
528050709DESERT VALLEY HOSPITAL16850 BEAR VALLEY RDVICTORVILLECA92395SAN BERNARDINO760241800010%19%71%11%17%72%14%26%60%12%23%65%28%18%54%17%19%64%16%30%54%77%23%15%23%62%11%27%62%300 or more16%
529050710KAISER FOUNDATION HOSPITAL - FRESNO7300 NORTH FRESNO STFRESNOCA93720FRESNO55944845003%19%78%3%14%83%8%26%66%5%19%76%17%19%64%8%19%73%13%36%51%87%13%5%17%78%3%16%81%300 or more35%
530050714SUTTER MATERNITY & SURGERY CENTER OF SANTA CRUZ2900 CHANTICLEER AVENUESANTA CRUZCA95065SANTA CRUZ83147722003%14%83%4%15%81%6%19%75%4%20%76%17%15%68%5%13%82%6%19%75%88%12%3%8%89%2%7%91%300 or more42%
531050717LAC/RANCHO LOS AMIGOS NATIONAL REHABILITATION CTR7601 EAST IMPERIAL HIGHWAYDOWNEYCA90242ORANGE56240170223%18%79%2%16%82%7%26%67%4%23%73%17%19%64%4%21%75%19%31%50%88%12%4%16%80%3%15%82%300 or more28%
532050723KAISER FOUNDATION HOSPITAL - BALDWIN PARK1011 BALDWIN PARK BLVDBALDWIN PARKCA91706LOS ANGELES62685110115%19%76%4%13%83%11%27%62%6%21%73%18%18%64%8%21%71%11%32%57%86%14%6%17%77%4%19%77%300 or more31%
533050724BAKERSFIELD HEART HOSPITAL3001 SILLECT AVENUEBAKERSFIELDCA93308KERN66131660006%21%73%8%21%71%9%25%66%7%27%66%19%22%59%9%15%76%11%38%51%79%21%7%16%77%5%15%80%300 or more26%
534050726STANISLAUS SURGICAL HOSPITAL1421 OAKDALE ROADMODESTOCA95355STANISLAUS20957227002%11%87%4%13%83%4%11%85%5%16%79%15%13%72%3%11%86%5%23%72%87%13%5%11%84%3%11%86%300 or more58%
535050727COMMUNITY HOSPITAL OF LONG BEACH1720 TERMINO AVENUELONG BEACHCA90804LOS ANGELES562494060010%22%68%10%20%70%15%32%53%13%24%63%27%20%53%11%22%67%27%30%43%67%33%15%30%55%13%30%57%300 or more21%
536050732FRESNO HEART AND SURGICAL HOSPITAL15 EAST AUDUBON DRIVEFRESNOCA93720FRESNO55943380003%13%84%1%14%85%6%22%72%4%18%78%12%19%69%5%14%81%2%22%76%88%12%3%12%85%1%13%86%300 or more44%
537050735WHITTIER HOSPITAL MEDICAL CENTER9080 COLIMA RDWHITTIERCA90605LOS ANGELES56294535617%22%71%7%19%74%15%28%57%8%23%69%24%18%58%6%19%75%19%34%47%80%20%12%27%61%10%31%59%300 or more22%
538050736MONTEREY PARK HOSPITAL900 S ATLANTIC BLVDMONTEREY PARKCA91754LOS ANGELES62657090009%22%69%12%18%70%17%29%54%10%27%63%21%21%58%7%18%75%21%31%48%78%22%12%22%66%10%28%62%300 or more16%
539050737GARFIELD MEDICAL CENTER525 N GARFIELD AVEMONTEREY PARKCA91754LOS ANGELES62657322227%26%67%9%23%68%12%29%59%10%28%62%18%18%64%8%23%69%23%39%38%82%18%12%34%54%9%34%57%300 or more22%
540050738GREATER EL MONTE COMMUNITY HOSPITAL1701 SANTA ANITA AVESOUTH EL MONTECA91733LOS ANGELES626350797511%28%61%8%21%71%19%28%53%14%25%61%22%26%52%15%24%61%16%33%51%79%21%17%31%52%15%38%47%300 or more16%
541050739CENTINELA HOSPITAL MEDICAL CENTER555 EAST HARDY STREETINGLEWOODCA90301LOS ANGELES310673466013%17%70%11%14%75%24%24%52%19%22%59%27%15%58%21%16%63%22%26%52%78%22%14%28%58%11%30%59%300 or more11%
542050740MARINA DEL REY HOSPITAL4650 LINCOLN BLVDMARINA DEL REYCA90291LOS ANGELES31082389118%23%69%6%18%76%14%27%59%10%24%66%26%16%58%13%25%62%21%37%42%76%24%15%29%56%10%34%56%300 or more32%
543050742OLYMPIA MEDICAL CENTER5900 WEST OLYMPIC BOULEVARDLOS ANGELESCA90036LOS ANGELES31065759009%15%76%8%12%80%14%23%63%9%21%70%22%18%60%13%17%70%11%21%68%81%19%9%21%70%9%19%72%300 or more19%
544050744WESTERN MEDICAL CENTER HOSP ANAHEIM1025 S ANAHEIM BLVDANAHEIMCA92805ORANGE71453362208%17%75%4%15%81%13%27%60%8%19%73%21%14%65%10%15%75%25%34%41%82%18%11%20%69%9%27%64%300 or more43%
545050745CHAPMAN MEDICAL CENTER2601 E CHAPMAN AVEORANGECA92869ORANGE714633001112%18%70%5%15%80%18%28%54%12%19%69%21%18%61%12%19%69%15%29%56%82%18%12%30%58%12%24%64%300 or more36%
546050746WESTERN MEDICAL CENTER SANTA ANA1001 NORTH TUSTIN AVENUESANTA ANACA92705ORANGE71495333316%19%75%5%16%79%12%27%61%5%22%73%21%15%64%12%21%67%25%35%40%82%18%9%23%68%7%28%65%300 or more42%
547050747COASTAL COMMUNITIES HOSPITAL2701 S BRISTOL STSANTA ANACA92704ORANGE71475454548%19%73%6%13%81%13%25%62%11%20%69%21%15%64%11%15%74%25%36%39%77%23%9%22%69%7%26%67%300 or more49%
548050748KAISER FOUNDATION HOSPITAL MANTECA1777 WEST YOSEMITE AVEMANTECACA95337SAN JOAQUIN20982537004%19%77%5%15%80%8%23%69%5%22%73%19%19%62%6%14%80%11%31%58%85%15%5%16%79%3%18%79%300 or more29%
549050751MIRACLE MILE MEDICAL CENTER6000 SAN VICENTE BLVDLOS ANGELESCA90036LOS ANGELES32393010402%11%87%1%12%87%5%13%82%0%18%82%17%22%61%5%5%90%5%22%73%85%15%4%17%79%3%18%79%Fewer than 10031%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
550050754MENLO PARK SURGICAL HOSPITAL570 WILLOW ROADMENLO PARKCA94025SAN MATEO65032485004%11%85%3%6%91%3%6%91%5%14%81%15%11%74%5%7%88%2%5%93%87%13%4%8%88%4%9%87%Between 100 and 29948%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: over 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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