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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
1010001SOUTHEAST ALABAMA MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON33479387016%18%76%2%14%84%15%27%58%8%24%68%18%19%63%11%19%70%5%26%69%84%16%7%22%71%5%18%77%300 or more31%
2010005MARSHALL MEDICAL CENTER SOUTH2505 U S HIGHWAY 431 NORTHBOAZAL35957MARSHALL25659383103%14%83%1%10%89%7%20%73%5%18%77%12%15%73%12%19%69%5%24%71%87%13%4%21%75%3%22%75%300 or more41%
3010006ELIZA COFFEE MEMORIAL HOSPITAL205 MARENGO STREETFLORENCEAL35631LAUDERDALE25676884006%19%75%6%15%79%14%28%58%11%24%65%24%19%57%18%26%56%7%34%59%80%20%17%29%54%8%43%49%300 or more26%
4010007MIZELL MEMORIAL HOSPITAL702 N MAIN STOPPAL36467COVINGTON33449335418%22%70%1%11%88%15%22%63%11%24%65%16%18%66%11%17%72%2%25%73%79%21%9%28%63%9%27%64%Between 100 and 29929%
5010008CRENSHAW COMMUNITY HOSPITAL101 HOSPITAL CIRCLELUVERNEAL36049CRENSHAW33433533748%15%77%0%7%93%14%21%65%9%14%77%19%19%62%12%19%69%9%27%64%81%19%7%29%64%4%32%64%Between 100 and 29931%
6010011ST VINCENT'S EAST50 MEDICAL PARK EAST DRIVEBIRMINGHAMAL35235JEFFERSON20583831226%17%77%4%14%82%12%26%62%8%24%68%23%17%60%16%24%60%10%29%61%85%15%8%20%72%5%21%74%300 or more38%
7010012DEKALB REGIONAL MEDICAL CENTER200 MED CENTER DRIVEFORT PAYNEAL35968DE KALB25684531504%16%80%3%14%83%8%27%65%8%23%69%21%21%58%13%21%66%7%28%65%86%14%6%23%71%5%30%65%300 or more33%
8010016SHELBY BAPTIST MEDICAL CENTER1000 FIRST STREET NORTHALABASTERAL35007SHELBY20562081007%18%75%5%13%82%13%26%61%8%22%70%19%21%60%17%21%62%6%27%67%85%15%8%22%70%6%22%72%300 or more27%
9010018CALLAHAN EYE HOSPITAL1720 UNIVERSITY BLVDBIRMINGHAMAL35233JEFFERSON20532581000%2%98%2%4%94%0%2%98%2%5%93%8%13%79%7%14%79%4%6%90%80%20%1%6%93%1%2%97%Fewer than 10049%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
10010019HELEN KELLER MEMORIAL HOSPITAL1300 SOUTH MONTGOMERY AVENUESHEFFIELDAL35660COLBERT25638645564%16%80%2%13%85%8%23%69%8%22%70%19%18%63%11%19%70%5%25%70%87%13%6%20%74%4%18%78%300 or more28%
11010021DALE MEDICAL CENTER126 HOSPITAL AVEOZARKAL36360DALE33477426018%15%77%7%12%81%13%24%63%13%19%68%22%17%61%16%14%70%8%21%71%82%18%11%26%63%8%31%61%Between 100 and 29935%
12010022CHEROKEE MEDICAL CENTER400 NORTHWOOD DRCENTREAL35960CHEROKEE25692755311%11%88%1%7%92%4%15%81%5%19%76%11%11%78%8%16%76%2%18%80%93%7%3%14%83%1%22%77%Between 100 and 29937%
13010023BAPTIST MEDICAL CENTER SOUTH2105 EAST SOUTH BOULEVARDMONTGOMERYAL36116MONTGOMERY33428821007%15%78%5%12%83%14%24%62%11%19%70%24%13%63%17%19%64%6%22%72%84%16%9%21%70%6%22%72%300 or more36%
14010024JACKSON HOSPITAL & CLINIC INC1725 PINE STREETMONTGOMERYAL36106MONTGOMERY33429380006%15%79%3%12%85%11%25%64%7%19%74%18%16%66%13%19%68%8%25%67%84%16%8%19%73%5%20%75%300 or more30%
15010025GEORGE H. LANIER MEMORIAL HOSPITAL4800 48TH STVALLEYAL36854CHAMBERS33475614008%17%75%3%11%86%13%25%62%10%22%68%21%19%60%16%21%63%8%27%65%83%17%11%26%63%9%28%63%300 or more29%
16010029EAST ALABAMA MEDICAL CENTER AND SNF2000 PEPPERELL PARKWAYOPELIKAAL36801LEE33474934113%15%82%2%11%87%8%22%70%6%19%75%14%16%70%9%18%73%3%22%75%88%12%5%17%78%2%18%80%300 or more32%
17010032WEDOWEE HOSPITAL209 NORTH MAIN STREETWEDOWEEAL36278RANDOLPH25635721116%18%76%6%15%79%12%21%67%11%16%73%18%20%62%9%16%75%10%23%67%82%18%14%22%64%15%25%60%Between 100 and 29934%
18010033UNIVERSITY OF ALABAMA HOSPITAL619 SOUTH 19TH STREETBIRMINGHAMAL35233JEFFERSON20593440113%15%82%4%14%82%8%24%68%5%21%74%14%19%67%8%21%71%7%27%66%85%15%4%15%81%2%14%84%300 or more28%
19010034COMMUNITY HOSPITAL INC805 FRIENDSHIP ROADTALLASSEEAL36078ELMORE33428365412%10%88%1%9%90%4%15%81%3%21%76%12%16%72%4%14%82%6%22%72%85%15%5%17%78%2%25%73%300 or more35%
20010035CULLMAN REGIONAL MEDICAL CENTER1912 ALABAMA HIGHWAY 157CULLMANAL35058CULLMAN25673720004%15%81%2%11%87%9%20%71%5%19%76%21%14%65%10%17%73%5%22%73%86%14%7%19%74%5%23%72%300 or more40%
21010036ANDALUSIA REGIONAL HOSPITAL849 SOUTH THREE NOTCH STREETANDALUSIAAL36420COVINGTON33422284666%16%78%3%10%87%11%22%67%8%24%68%18%16%66%12%21%67%6%24%70%85%15%8%25%67%5%30%65%300 or more29%
22010038STRINGFELLOW MEMORIAL HOSPITAL301 EAST 18TH STANNISTONAL36201CALHOUN256235890010%20%70%6%13%81%22%28%50%16%26%58%27%18%55%11%21%68%9%23%68%81%19%15%24%61%9%26%65%300 or more26%
23010039HUNTSVILLE HOSPITAL101 SIVLEY RDHUNTSVILLEAL35801MADISON25626510004%17%79%3%15%82%9%25%66%5%23%72%16%17%67%8%20%72%6%26%68%86%14%6%19%75%3%18%79%300 or more31%
24010040GADSDEN REGIONAL MEDICAL CENTER1007 GOODYEAR AVENUEGADSDENAL35903ETOWAH25649440005%15%80%5%14%81%10%24%66%7%20%73%19%17%64%12%20%68%7%25%68%85%15%7%21%72%4%20%76%300 or more32%
25010044MARION REGIONAL MEDICAL CENTER1256 MILITARY STREET SOUTHHAMILTONAL35570MARION20592162001%12%87%3%10%87%7%12%81%5%16%79%9%11%80%1%11%88%3%17%80%87%13%5%16%79%4%21%75%Between 100 and 29927%
26010045FAYETTE MEDICAL CENTER1653 TEMPLE AVENUE NORTHFAYETTEAL35555FAYETTE20593259661%8%91%1%5%94%3%14%83%6%14%80%7%15%78%4%14%82%2%17%81%90%10%1%13%86%1%16%83%Between 100 and 29932%
27010046RIVERVIEW REGIONAL MEDICAL CENTER600 SOUTH THIRD STREETGADSDENAL35901ETOWAH256543520011%21%68%9%16%75%20%30%50%15%26%59%27%19%54%15%22%63%9%29%62%73%27%20%24%56%13%31%56%300 or more27%
28010047GEORGIANA MEDICAL CENTER515 N MIRANDA AVENUEGEORGIANAAL36033BUTLER33437622054%11%85%4%11%85%9%19%72%6%25%69%11%16%73%7%13%80%6%22%72%82%18%8%27%65%5%30%65%Between 100 and 29938%
29010049MEDICAL CENTER ENTERPRISE400 N EDWARDS STREETENTERPRISEAL36330COFFEE33434705845%15%80%3%12%85%8%25%67%6%22%72%18%17%65%12%19%69%7%23%70%86%14%9%24%67%6%25%69%300 or more32%
30010051GREENE COUNTY HOSPITAL509 WILSON AVENUEEUTAWAL35462GREENE20537233889%11%80%2%7%91%15%11%74%15%14%71%14%23%63%8%15%77%9%16%75%80%20%10%30%60%6%23%71%Fewer than 10027%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
31010052LAKE MARTIN COMMUNITY HOSPITAL201 MARIARDEN ROADDADEVILLEAL36853TALLAPOOSA25682578218%15%77%2%12%86%10%21%69%10%22%68%20%23%57%7%19%74%4%21%75%85%15%8%26%66%7%30%63%Between 100 and 29935%
32010054DECATUR MORGAN HOSPITAL-PARKWAY CAMPUS1874 BELTLINE RD SWDECATURAL35601MORGAN25635022116%20%74%5%17%78%12%22%66%10%27%63%24%18%58%8%19%73%10%24%66%79%21%11%27%62%8%27%65%Between 100 and 29927%
33010055FLOWERS HOSPITAL4370 WEST MAIN STREETDOTHANAL36305HOUSTON33479350005%14%81%3%13%84%11%25%64%6%21%73%14%16%70%13%18%69%4%24%72%88%12%6%17%77%3%16%81%300 or more37%
34010056ST VINCENT'S BIRMINGHAM810 ST VINCENT'S DRIVEBIRMINGHAMAL35205JEFFERSON20593970003%17%80%2%13%85%8%25%67%6%21%73%18%18%64%15%25%60%7%26%67%86%14%5%17%78%3%15%82%300 or more39%
35010058BIBB MEDICAL CENTER208 PIERSON AVECENTREVILLEAL35042BIBB20592648817%10%83%3%15%82%13%23%64%12%19%69%0%5%95%4%32%64%6%32%62%79%21%9%27%64%4%32%64%Fewer than 10028%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
36010059LAWRENCE MEDICAL CENTER202 HOSPITAL STREETMOULTONAL35650LAWRENCE25697422004%14%82%1%5%94%8%28%64%8%25%67%23%15%62%8%21%71%9%27%64%82%18%10%25%65%7%31%62%Between 100 and 29923%
37010061HIGHLANDS MEDICAL CENTER380 WOODS COVE ROADSCOTTSBOROAL35768JACKSON25625944445%18%77%2%12%86%8%29%63%6%22%72%21%15%64%12%18%70%4%27%69%82%18%7%25%68%6%31%63%Between 100 and 29935%
38010062WIREGRASS MEDICAL CENTER1200 W MAPLE AVENUEGENEVAAL36340GENEVA33468436554%18%78%4%10%86%13%20%67%8%22%70%24%14%62%13%17%70%12%31%57%84%16%12%25%63%9%29%62%Between 100 and 29929%
39010065RUSSELL HOSPITAL3316 HIGHWAY 280ALEXANDER CITYAL35010TALLAPOOSA25632971002%14%84%1%12%87%7%20%73%4%19%77%12%15%73%8%16%76%4%23%73%84%16%4%18%78%3%20%77%300 or more39%
40010066FLORALA MEMORIAL HOSPITAL24273 FIFTH AVENUEFLORALAAL36442COVINGTON33485832878%20%72%1%10%89%28%19%53%56%0%44%26%20%54%45%4%51%29%28%43%82%18%28%29%43%9%52%39%Fewer than 10022%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
41010069MEDICAL CENTER BARBOUR820 W WASHINGTON STEUFAULAAL36027BARBOUR33468872715%16%79%5%13%82%13%23%64%9%19%72%19%15%66%7%20%73%3%25%72%85%15%9%20%71%5%30%65%Between 100 and 29932%
42010073CLAY COUNTY HOSPITAL83825 HIGHWAY 9 P O BOX 1270ASHLANDAL36251CLAY25635421314%14%82%1%8%91%7%20%73%5%19%76%15%13%72%10%16%74%4%20%76%89%11%5%20%75%4%31%65%Between 100 and 29938%
43010078NORTHEAST ALABAMA REGIONAL MED CENTER400 EAST 10TH STREETANNISTONAL36207CALHOUN25623551217%17%76%5%13%82%13%24%63%7%23%70%23%18%59%14%20%66%7%28%65%83%17%8%22%70%5%24%71%300 or more34%
44010079ATHENS-LIMESTONE HOSPITAL700 WEST MARKET STREETATHENSAL35611LIMESTONE25623392924%14%82%3%14%83%7%23%70%5%22%73%19%14%67%9%16%75%5%23%72%89%11%6%20%74%4%24%72%300 or more28%
45010083SOUTH BALDWIN REGIONAL MEDICAL CENTER1613 NORTH MCKENZIE STREETFOLEYAL36535BALDWIN25194934003%15%82%2%13%85%7%22%71%5%17%78%16%17%67%8%17%75%5%26%69%89%11%6%19%75%5%22%73%300 or more36%
46010085DECATUR MORGAN HOSPITAL-DECATUR CAMPUS1201 7TH STREET SEDECATURAL35601MORGAN25634120004%15%81%2%12%86%9%24%67%7%20%73%18%17%65%9%21%70%5%25%70%87%13%7%21%72%4%23%73%300 or more30%
47010086NORTHWEST MEDICAL CENTER1530 U S HIGHWAY 43WINFIELDAL35594MARION20548777364%15%81%3%9%88%9%26%65%6%23%71%17%15%68%11%19%70%3%22%75%88%12%8%19%73%5%30%65%300 or more34%
48010087UNIVERSITY OF SOUTH ALABAMA MEDICAL CENTER2451 FILLINGIM STREETMOBILEAL36617MOBILE25147171106%15%79%4%14%82%15%23%62%8%22%70%19%17%64%15%18%67%9%26%65%84%16%8%21%71%7%19%74%300 or more28%
49010089WALKER BAPTIST MEDICAL CENTER3400 HIGHWAY 78 EASTJASPERAL35502WALKER20538740005%18%77%4%14%82%9%28%63%9%25%66%22%16%62%9%20%71%10%29%61%83%17%8%23%69%5%28%67%300 or more28%
50010090PROVIDENCE HOSPITAL6801 AIRPORT BOULEVARDMOBILEAL36608MOBILE25163310008%18%74%4%15%81%11%26%63%8%25%67%22%17%61%14%23%63%9%30%61%84%16%10%22%68%7%22%71%300 or more37%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: over 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: over 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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