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Patient Satisfaction Results 2013 Alphabetical

This is a filtered view based on Survey of Patients’ Hospital Experiences (HCAHPS).

Row numberProvider NumberHospital NameAddress 1CityZIP CodePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4551390090WESTERN PENNSYLVANIA HOSPITAL4800 FRIENDSHIP AVENUEPITTSBURGH1522441257850005%19%76%5%80%15%12%24%64%7%24%69%20%18%22%68%5%23%72%300 or more33%
4552170175WESTERN PLAINS MEDICAL COMPLEX3001 AVENUE ADODGE CITY6780162022584007%23%70%4%78%18%11%30%59%9%25%66%23%21%30%59%7%39%54%300 or more32%
4553490106WESTERN STATE HOSPITAL1301 RICHMOND AVENUESTAUNTON244027033328000Not AvailableThe number of cases/patients is too few to report
4554191306WEST FELICIANA PARISH HOSPITAL5266 COMMERCE STREETSAINT FRANCISVILLE7077522563538114%11%85%1%93%6%5%12%83%14%16%70%8%16%15%83%0%28%72%Fewer than 10040%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4555390318WESTFIELD HOSPITAL4815 TILGHMAN STREETALLENTOWN1810561097384002%11%87%2%87%11%9%10%81%7%14%79%19%20%20%74%5%17%78%Between 100 and 29947%
4556330166WESTFIELD MEMORIAL HOSPITAL, INC189 EAST MAIN STREETWESTFIELD1478771632649210%12%88%3%85%12%1%9%90%2%9%89%22%9%13%87%0%14%86%Fewer than 10051%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4557521345WESTFIELDS HOSPITAL535 HOSPITAL RDNEW RICHMOND5401771524621014%18%78%2%82%16%5%22%73%5%30%65%15%20%23%71%2%26%72%300 or more38%
4558100231WEST FLORIDA HOSPITAL8383 N DAVIS HWYPENSACOLA3251485049440005%16%79%5%78%17%10%25%65%8%22%70%19%18%20%74%3%21%76%300 or more34%
4559110016WEST GEORGIA MEDICAL CENTER1514 VERNON ROADLAGRANGE3024070688214114%14%82%4%81%15%10%23%67%7%22%71%18%15%22%69%5%27%68%300 or more20%
4560050481WEST HILLS HOSPITAL & MEDICAL CENTER7300 MEDICAL CENTER DRWEST HILLS91307818676410011%24%65%7%75%18%19%34%47%10%27%63%27%21%31%54%12%29%59%300 or more27%
4561281343WEST HOLT MEMORIAL HOSPITAL406 W NEELY STATKINSON6871340292528113%12%85%4%87%9%3%13%84%3%25%72%10%13%8%89%4%8%88%Fewer than 10045%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4562450644WEST HOUSTON MEDICAL CENTER12141 RICHMOND AVEHOUSTON77082281588808010%18%72%9%75%16%15%29%56%10%23%67%28%18%24%64%9%25%66%300 or more25%
4563190039WEST JEFFERSON MEDICAL CENTER1101 MEDICAL CENTER BLVDMARRERO7007250434755115%14%81%4%83%13%10%21%69%8%19%73%19%17%20%74%4%22%74%300 or more31%
4564100314WEST KENDALL BAPTIST HOSPITAL9555 SW 162 AVEMIAMI3319678646720113%12%85%3%87%10%7%22%71%4%18%78%16%12%8%86%4%11%85%300 or more24%
4565140240WESTLAKE COMMUNITY HOSPITAL1225 LAKE STMELROSE PARK60160708938400011%19%70%7%78%15%17%28%55%9%23%68%27%15%26%61%10%32%58%300 or more28%There were discrepancies in the data collection process
4566180149WESTLAKE REGIONAL HOSPITAL901 WESTLAKE DRIVECOLUMBIA4272827038447530%0%100%0%100%0%0%1%99%0%0%100%1%1%8%92%0%1%99%300 or more86%
4567531303WESTON COUNTY HEALTH SERVICES1124 WASHINGTON BOULEVARDNEWCASTLE827013077464491Not AvailableResults are not available for this reporting period
4568100234WEST PALM HOSPITAL2201 45TH STWEST PALM BEACH3340756184461418%17%75%8%78%14%13%22%65%13%19%68%22%14%23%67%7%23%70%300 or more30%
4569531312WEST PARK HOSPITAL DISTRICT707 SHERIDAN AVENUECODY8241430757824884%20%76%0%86%14%5%30%65%3%28%69%14%21%25%69%2%24%74%300 or more35%
4570351330WEST RIVER REGIONAL MEDICAL CENTER-CAH1000 HIGHWAY 12HETTINGER586397015674561Not AvailableResults are not available for this reporting period
4571231335WEST SHORE MEDICAL CENTER1465 E PARKDALE AVENUEMANISTEE4966023139810005%13%82%3%83%14%5%21%74%5%21%74%14%16%20%72%3%26%71%300 or more37%
4572100228WESTSIDE REGIONAL MEDICAL CENTER8201 W BROWARD BLVDPLANTATION33324954473660011%21%68%8%76%16%18%27%55%12%24%64%29%18%29%57%12%28%60%300 or more29%
4573140049WEST SUBURBAN MEDICAL CENTER3 ERIE COURTOAK PARK6030270838362007%19%74%3%82%15%17%25%58%10%23%67%23%17%29%60%7%34%59%300 or more26%There were discrepancies in the data collection process
4574030110WEST VALLEY HOSPITAL13677 WEST MCDOWELL ROADGOODYEAR8539562388215007%19%74%7%75%18%11%28%61%8%23%69%24%19%24%64%10%26%64%300 or more28%There were discrepancies in the data collection process
4575381308WEST VALLEY HOSPITAL525 SE WASHINGTON STREETDALLAS973385036238301Not AvailableResults are not available for this reporting period
4576130014WEST VALLEY MEDICAL CENTER1717 ARLINGTON STREETCALDWELL8360520845946415%19%76%4%80%16%9%28%63%7%24%69%22%18%22%70%6%27%67%300 or more38%
4577510001WEST VIRGINIA UNIVERSITY HOSPITALSMEDICAL CENTER DRIVEMORGANTOWN2650630459840003%16%81%4%80%16%9%24%67%6%23%71%17%17%17%76%3%18%79%300 or more31%
4578510072WETZEL COUNTY HOSPITAL#3 EAST BENJAMIN DRIVENEW MARTINSVILLE2615530445580003%23%74%0%85%15%4%23%73%6%26%68%21%16%26%65%3%31%66%Between 100 and 29921%
4579520096WHEATON FRANCISCAN HEALTHCARE ALL SAINTS3801 SPRING STRACINE5340526268740113%17%80%3%83%14%8%31%61%5%22%73%17%20%27%67%4%30%66%300 or more29%
4580520204WHEATON FRANCISCAN HEALTHCARE FRANKLIN10101 SOUTH 27TH STFRANKLIN5313241432545182%13%85%4%81%15%4%20%76%6%19%75%11%19%14%82%3%15%82%300 or more38%
4581520078WHEATON FRANCISCAN HEALTHCARE ST FRANCIS3237 S 16TH STMILWAUKEE5321541464750005%20%75%4%77%19%10%27%63%8%25%67%21%17%24%66%6%28%66%300 or more29%
4582520136WHEATON FRANCISCAN ST JOSEPH5000 W CHAMBERS STMILWAUKEE5321041444720004%16%80%4%82%14%9%25%66%6%22%72%18%17%21%71%5%25%70%300 or more30%
4583510050WHEELING HOSPITAL1 MEDICAL PARKWHEELING2600330424330004%18%78%5%80%15%10%25%65%6%23%71%21%18%22%70%4%24%72%300 or more34%
4584501339WHIDBEY GENERAL HOSPITAL101 NORTH MAIN STREETCOUPEVILLE9823936067851514%19%77%5%80%15%7%29%64%5%26%69%16%20%27%64%6%27%67%300 or more34%
4585040014WHITE COUNTY MEDICAL CENTER3214 EAST RACE AVENUESEARCY7214350127831005%17%78%4%83%13%10%25%65%7%22%71%18%16%21%72%6%24%70%300 or more36%
4586050103WHITE MEMORIAL MEDICAL CENTER1720 E CESAR AVENUELOS ANGELES9003332326850006%16%78%4%80%16%12%25%63%8%21%71%23%18%14%78%5%19%76%300 or more38%
4587031315WHITE MOUNTAIN REGIONAL MEDICAL CENTER118 SOUTH MOUNTAIN AVENUESPRINGERVILLE8593892833343685%18%77%2%88%10%8%16%76%10%24%66%15%13%18%75%5%18%77%Fewer than 10042%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4588330304WHITE PLAINS HOSPITAL CENTER41 EAST POST R0ADWHITE PLAINS1060191468106003%12%85%3%83%14%9%23%68%4%19%77%11%16%17%79%2%16%82%300 or more33%
4589040119WHITE RIVER MEDICAL CENTER1710 HARRISON STREETBATESVILLE7250387026212002%17%81%4%83%13%7%24%69%3%25%72%16%20%19%74%3%28%69%300 or more26%
4590030113WHITERIVER PHS INDIAN HOSPITAL200 WEST HOSPITAL DRIVE (PO BOX 860)WHITERIVER859419283384911Not AvailableResults are not available for this reporting period
4591180002WHITESBURG ARH HOSPITAL240 HOSPITAL ROADWHITESBURG4185860663335003%14%83%1%89%10%6%18%76%8%20%72%14%18%22%74%2%25%73%300 or more32%
4592250134WHITFIELD MEDICAL SURGICAL HOSPITAL3550 HWY 468 W, BLDG 60WHITFIELD39193601351800116%3%81%8%72%20%21%41%38%23%33%44%12%0%3%97%4%18%78%Fewer than 10038%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4593501327WHITMAN HOSPITAL AND MEDICAL CENTER1200 WEST FAIRVIEWCOLFAX9911150939734350%12%88%1%90%9%3%13%84%1%22%77%9%17%9%88%1%11%88%Between 100 and 29945%
4594050735WHITTIER HOSPITAL MEDICAL CENTER9080 COLIMA RDWHITTIER9060556294535617%22%71%7%74%19%15%28%57%8%23%69%24%18%27%61%10%31%59%300 or more22%
4595171306WICHITA COUNTY HEALTH CENTER211 E EARL STREETLEOTI678616203752233Not AvailableResults are not available for this reporting period
4596031300WICKENBURG COMMUNITY HOSPITAL520 ROSE LANEWICKENBURG8539092868454211%10%89%5%83%12%4%23%73%6%10%84%17%15%28%70%3%20%77%Between 100 and 29948%
4597450584WILBARGER GENERAL HOSPITAL920 HILLCREST DRVERNON7638494055293510%15%85%1%88%11%6%22%72%4%23%73%15%20%20%77%2%28%70%Fewer than 10029%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4598120014WILCOX MEMORIAL HOSPITAL3-3420 KUHIO HIGHWAYLIHUE9676680824511033%13%84%2%89%9%9%20%71%5%19%76%12%16%16%79%3%17%80%300 or more24%
4599521303WILD ROSE COM MEM HOSPITAL601 GROVE AVE PO BOX 243WILD ROSE5498492062232575%14%81%2%83%15%5%33%62%1%18%81%9%23%24%70%2%28%70%Fewer than 10035%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4600390137WILKES-BARRE GENERAL HOSPITAL575 NORTH RIVER STREETWILKES-BARRE1876457082981115%17%78%4%80%16%11%26%63%7%23%70%24%16%27%64%6%29%65%300 or more33%

About

Devon Hill Associates Devon Hill Associates

created Jan 16, 2013

updated Mar 21, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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