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Patient Satisfaction Results 2013 Alphabetical

This is a filtered view based on Survey of Patients’ Hospital Experiences (HCAHPS).

Row numberProvider NumberHospital NameAddress 1CityZIP CodePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
201030002BANNER GOOD SAMARITAN MEDICAL CENTER1111 EAST MCDOWELL ROADPHOENIX8500660223920004%16%80%3%81%16%7%22%71%6%22%72%16%18%19%75%4%18%78%300 or more26%
202030105BANNER HEART HOSPITAL6750 EAST BAYWOOD AVENUEMESA8520648085450503%17%80%6%74%20%5%23%72%5%20%75%18%16%18%77%3%15%82%300 or more36%
203030130BANNER IRONWOOD MEDICAL CENTER37000 NORTH GANTZEL ROADSAN TAN VALLEY8514048039440303%18%79%2%83%15%5%24%71%5%21%74%12%18%13%81%4%16%80%300 or more28%
204051320BANNER LASSEN MEDICAL CENTER1800 SPRING RIDGE DRIVESUSANVILLE9613053025220001%15%84%2%84%14%3%21%76%6%18%76%9%15%17%78%3%22%75%Between 100 and 29927%
205030089BANNER THUNDERBIRD MEDICAL CENTER5555 WEST THUNDERBIRD ROADGLENDALE8530660258855554%18%78%4%78%18%9%30%61%6%24%70%18%18%21%73%3%19%78%300 or more28%
206420015BAPTIST EASLEY HOSPITAL200 FLEETWOOD DRIVEEASLEY2964086444272003%15%82%4%84%12%8%27%65%6%22%72%16%15%17%76%5%16%79%300 or more22%
207670078BAPTIST EMERGENCY HOSPITAL16088 SAN PEDROSAN ANTONIO7823221040240922%10%88%0%94%6%3%9%88%2%18%80%20%11%13%82%4%10%86%Fewer than 10031%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
208180080BAPTIST HEALTH CORBINONE TRILLIUM WAYCORBIN4070160652812126%17%77%3%83%14%12%22%66%8%20%72%20%18%23%69%5%25%70%300 or more28%
209180138BAPTIST HEALTH LAGRANGE1025 NEW MOODY LANELA GRANGE4003150222253883%15%82%3%81%16%8%22%70%5%21%74%15%18%18%76%3%24%73%300 or more28%
210180103BAPTIST HEALTH LEXINGTON1740 NICHOLASVILLE ROADLEXINGTON4050385926061042%15%83%3%84%13%8%28%64%6%18%76%16%19%18%78%2%15%83%300 or more38%
211180130BAPTIST HEALTH LOUISVILLE4000 KRESGE WAYLOUISVILLE4020750289781003%17%80%4%82%14%8%26%66%5%21%74%18%17%16%80%2%15%83%300 or more42%
212180093BAPTIST HEALTH MADISONVILLE900 HOSPITAL DRIVEMADISONVILLE4243127082551006%17%77%7%78%15%8%25%67%8%24%68%23%17%27%60%9%32%59%300 or more44%
213041321BAPTIST HEALTH MEDICAL CENTER-ARKADELPHIA3050 TWIN RIVERS DRIVEARKADELPHIA7192387024526224%18%78%3%87%10%8%24%68%10%25%65%17%16%22%69%4%34%62%Between 100 and 29924%
214041312BAPTIST HEALTH MEDICAL CENTER HEBER SPINGS1800 BYPASS ROADHEBER SPRINGS7254350188730001%11%88%3%86%11%1%16%83%4%18%78%15%17%18%80%2%18%80%Between 100 and 29937%
215040114BAPTIST HEALTH MEDICAL CENTER-LITTLE ROCK9601 INTERSTATE 630, EXIT 7LITTLE ROCK7220550120220004%17%79%5%82%13%10%26%64%5%23%72%20%18%20%74%4%19%77%300 or more30%
216040036BAPTIST HEALTH MEDICAL CENTER NORTH LITTLE ROCK3333 SPRINGHILL DRIVENORTH LITTLE ROCK7211750120230005%16%79%5%82%13%10%23%67%6%23%71%20%16%17%75%4%19%77%300 or more31%
217040072BAPTIST HEALTH MEDICAL CENTER-STUTTGART1703 NORTH BUERKLE ROADSTUTTGART7216087067335115%14%81%1%90%9%9%17%74%6%21%73%17%12%24%66%6%35%59%Between 100 and 29924%
218180104BAPTIST HEALTH PADUCAH2501 KENTUCKY AVENUEPADUCAH4200327057521002%16%82%4%80%16%7%25%68%5%23%72%18%19%21%74%2%21%77%300 or more34%
219180049BAPTIST HEALTH RICHMOND801 EASTERN BYPASSRICHMOND4047585962331315%17%78%5%79%16%9%24%67%5%25%70%21%19%26%65%4%33%63%300 or more26%
220100093BAPTIST HOSPITAL1000 W MORENO STPENSACOLA3250185043440115%15%80%4%83%13%10%23%67%6%22%72%18%16%18%74%4%20%76%300 or more33%
221100008BAPTIST HOSPITAL OF MIAMI INC8900 N KENDALL DRMIAMI3317678659619604%15%81%4%82%14%11%25%64%8%20%72%17%17%15%78%4%16%80%300 or more26%
222100088BAPTIST MEDICAL CENTER800 PRUDENTIAL DRJACKSONVILLE3220790420220005%21%74%5%76%19%11%27%62%6%23%71%22%19%23%70%4%21%75%300 or more26%
223450058BAPTIST MEDICAL CENTER111 DALLAS STREETSAN ANTONIO7820521029710206%18%76%4%81%15%12%28%60%8%22%70%22%18%20%71%6%22%72%300 or more30%There were discrepancies in the data collection process
224100117BAPTIST MEDICAL CENTER BEACHES1350 13TH AVE SJACKSONVILLE BEACH3225090424729004%17%79%6%79%15%9%27%64%7%22%71%22%16%22%73%3%19%78%300 or more30%
225010149BAPTIST MEDICAL CENTER EAST400 TAYLOR ROADMONTGOMERY3611733424483303%16%81%2%84%14%8%24%68%4%19%77%21%17%17%77%3%16%81%300 or more33%
226251315BAPTIST MEDICAL CENTER-LEAKE310 ELLIS STREETCARTHAGE390516012671454Not AvailableResults are not available for this reporting period
227100140BAPTIST MEDICAL CENTER - NASSAU1250 S 18TH STFERNANDINA BEACH3203490432135004%16%80%3%85%12%9%24%67%8%21%71%19%20%17%76%4%17%79%300 or more26%
228010103BAPTIST MEDICAL CENTER-PRINCETON701 PRINCETON AVENUE SOUTHWESTBIRMINGHAM3521120578338006%14%80%3%85%12%15%23%62%8%23%69%19%18%18%74%5%21%74%300 or more30%
229010023BAPTIST MEDICAL CENTER SOUTH2105 EAST SOUTH BOULEVARDMONTGOMERY3611633428821007%15%78%5%83%12%14%24%62%11%19%70%24%13%21%70%6%22%72%300 or more36%
230250100BAPTIST MEM HOSP/GOLDEN TRIANGLE INC2520 5TH ST NCOLUMBUS3970166224415004%15%81%4%84%12%11%25%64%5%20%75%18%15%23%68%5%29%66%300 or more21%
231440048BAPTIST MEMORIAL HOSPITAL6019 WALNUT GROVE ROADMEMPHIS3812090122650005%18%77%5%78%17%13%30%57%6%25%69%22%18%18%74%4%20%76%300 or more27%
232250044BAPTIST MEMORIAL HOSPITAL BOONEVILLE100 HOSPITAL DRIVEBOONEVILLE3882966272050004%12%84%2%92%6%10%8%82%7%21%72%15%12%13%80%5%25%70%Between 100 and 29927%
233250141BAPTIST MEMORIAL HOSPITAL DESOTO7601 SOUTHCREST PARKWAYSOUTHAVEN3867166277240005%17%78%7%76%17%16%28%56%9%25%66%24%19%21%69%5%26%69%300 or more23%
234440016BAPTIST MEMORIAL HOSPITAL HUNTINGDON631 RB WILSON DRHUNTINGDON3834473198644613%7%90%5%86%9%3%12%85%6%16%78%7%20%13%84%1%22%77%Fewer than 10026%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
235250034BAPTIST MEMORIAL HOSPITAL NORTH MS2301 SOUTH LAMAROXFORD3865566223281004%18%78%4%82%14%12%26%62%5%26%69%19%19%25%67%5%24%71%300 or more24%
236440131BAPTIST MEMORIAL HOSPITAL TIPTON1995 HIGHWAY 51 SCOVINGTON3801990147626214%15%81%5%85%10%9%16%75%9%22%69%15%8%24%63%7%32%61%Between 100 and 29917%
237440130BAPTIST MEMORIAL HOSPITAL UNION CITY1201 BISHOP ST, PO BOX 310UNION CITY3826173188524102%10%88%3%87%10%3%17%80%5%16%79%12%17%18%78%2%27%71%300 or more29%
238250006BAPTIST MEMORIAL HOSPITAL UNION COUNTY200 HWY 30 WESTNEW ALBANY3865266253876313%10%87%3%89%8%6%20%74%5%21%74%14%14%16%79%2%22%76%300 or more22%
239440147BAPTIST REHABILITATION GERMANTOWN2100 EXETER ROADGERMANTOWN381389017571350Not AvailableThe number of cases/patients is too few to report
240450231BAPTIST ST ANTHONY'S HOSPITAL1600 WALLACE BLVDAMARILLO7910680621220004%19%77%5%80%15%10%27%63%6%24%70%19%19%18%75%3%18%79%300 or more33%
241231307BARAGA COUNTY MEMORIAL HOSPITAL18341 US HIGHWAY 41L' ANSE4994690652433001%15%84%2%86%12%2%20%78%4%29%67%15%18%27%69%2%31%67%Between 100 and 29934%
242260032BARNES JEWISH HOSPITALONE BARNES-JEWISH HOSPITAL PLAZASAINT LOUIS6311031474730004%16%80%3%82%15%11%27%62%6%23%71%17%17%21%74%3%20%77%300 or more44%
243260191BARNES-JEWISH ST PETERS HOSPITAL10 HOSPITAL DRSAINT PETERS6337663691690003%17%80%3%80%17%10%28%62%8%25%67%23%20%27%70%3%17%80%300 or more44%
244260162BARNES-JEWISH WEST COUNTY HOSPITAL12634 OLIVE BOULEVARDCREVE COEUR6314131499680005%18%77%2%84%14%8%30%62%7%23%70%22%18%16%75%5%19%76%300 or more55%
245391309BARNES-KASSON COUNTY HOSPITAL2872 TURNPIKE STREETSUSQUEHANNA188475708533135Not AvailableResults are not available for this reporting period
246361321BARNESVILLE HOSPITAL ASSOCIATION, INC639 WEST MAIN STREETBARNESVILLE4371374042551012%10%88%2%85%13%4%12%84%5%16%79%15%16%21%77%2%23%75%Between 100 and 29938%
247420016BARNWELL COUNTY HOSPITALPO BOX 588 811 REYNOLDS ROADBARNWELL2981280325910006%14%80%7%80%13%11%20%69%11%22%67%23%14%34%58%5%35%60%Between 100 and 29933%
248271318BARRETT MEMORIAL HOSPITAL600 MT HWY 91 SDILLON5972540668330002%18%80%3%86%11%6%15%79%4%25%71%10%24%19%76%3%23%74%Between 100 and 29936%
249110045BARROW REGIONAL MEDICAL CENTER316 NORTH BROAD STREETWINDER30680770307521013%24%63%7%72%21%24%27%49%18%30%52%30%22%32%45%18%32%50%300 or more20%
250050298BARSTOW COMMUNITY HOSPITAL820 E MOUNTAIN VIEW STREETBARSTOW9231176025617615%19%76%5%78%17%11%25%64%9%21%70%20%16%22%68%8%28%64%300 or more30%

About

Devon Hill Associates Devon Hill Associates

created Jan 16, 2013

updated Mar 21, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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