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Patient Satisfaction Results 2013 Alphabetical

This is a filtered view based on Survey of Patients’ Hospital Experiences (HCAHPS).

Row numberProvider NumberHospital NameAddress 1CityZIP CodePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
1421301ABBEVILLE AREA MEDICAL CENTER420 THOMSON CIRCLEABBEVILLE2962086436650113%8%89%2%94%4%4%14%82%3%17%80%11%17%19%80%1%19%80%Between 100 and 29934%
2190034ABBEVILLE GENERAL HOSPITAL118 N HOSPITAL DRABBEVILLE7051033789354665%11%84%5%87%8%7%15%78%7%18%75%14%18%20%70%9%22%69%Between 100 and 29924%
3240057ABBOTT NORTHWESTERN HOSPITAL800 EAST 28TH STREETMINNEAPOLIS5540761286345094%20%76%4%81%15%8%27%65%7%24%69%18%20%19%74%3%18%79%300 or more39%
4450558ABILENE REGIONAL MEDICAL CENTER6250 HWY 83/84ABILENE7960632542810006%19%75%3%82%15%11%25%64%9%24%67%18%15%22%69%5%25%70%300 or more33%
5390231ABINGTON MEMORIAL HOSPITAL1200 OLD YORK ROADABINGTON1900121548120004%16%80%5%79%16%12%25%63%6%24%70%21%14%23%70%4%20%76%300 or more39%
6141322ABRAHAM LINCOLN MEMORIAL HOSPITAL200 STAHLHUT DRIVELINCOLN6265621773221612%14%84%1%90%9%5%24%71%6%25%69%14%15%15%81%1%17%82%Between 100 and 29935%
7191322ABROM KAPLAN MEMORIAL HOSPITAL1310 WEST SEVENTH STREETKAPLAN705483376438300Not AvailableResults are not available for this reporting period
8390163ACMH HOSPITALONE NOLTE DRIVEKITTANNING1620172454384043%15%82%4%82%14%6%23%71%6%22%72%18%21%24%69%3%32%65%300 or more41%
9161310ADAIR COUNTY MEMORIAL HOSPITAL609 SE KENTGREENFIELD508496417432123Not AvailableResults are not available for this reporting period
10361326ADAMS COUNTY REGIONAL MEDICAL CENTER230 MEDICAL CENTER DRIVESEAMAN4567993738634005%22%73%6%79%15%12%29%59%8%28%64%18%22%26%63%8%33%59%Between 100 and 29929%
11151330ADAMS MEMORIAL HOSPITAL1100 MERCER AVEDECATUR4673326072421453%15%82%4%82%14%6%22%72%7%21%72%20%17%22%72%6%26%68%Between 100 and 29937%
12220062ADCARE HOSPITAL OF WORCESTER INC107 LINCOLN STREETWORCESTER016055087999000Not AvailableThe number of cases/patients is too few to report
13360159ADENA REGIONAL MEDICAL CENTER272 HOSPITAL ROADCHILLICOTHE4560174077973585%16%79%7%77%16%11%24%65%9%21%70%19%14%22%67%8%26%66%300 or more32%
14330079ADIRONDACK MEDICAL CENTER2233 STATE ROUTE 86SARANAC LAKE1298351889141413%16%81%3%85%12%6%19%75%5%23%72%18%17%22%72%2%26%72%300 or more35%
15400127ADMIN DE SERVICIOS MEDICOS PUERTO RICBO MONACILLO CARR NUM 22SAN JUAN009357877773535Not AvailableResults are not available for this reporting period
16390323ADVANCED SURGICAL HOSPITAL100 TRICH DRIVEWASHINGTON1530172488407101%4%95%2%90%8%1%5%94%4%12%84%9%9%4%95%2%3%95%Between 100 and 29976%
17140304ADVENTIST BOLINGBROOK HOSPITAL500 REMINGTON BOULEVARDBOLINGBROOK6044063022681006%15%79%5%79%16%12%25%63%8%20%72%19%18%21%71%6%23%71%300 or more20%There were discrepancies in the data collection process
18140292ADVENTIST GLENOAKS701 WINTHROP AVENUEGLENDALE HEIGHTS6013963054561605%14%81%7%75%18%10%23%67%7%23%70%20%18%28%58%10%34%56%300 or more20%There were discrepancies in the data collection process
19140065ADVENTIST LA GRANGE MEMORIAL HOSPITAL5101 S WILLOW SPRINGS RDLA GRANGE6052570835212003%15%82%3%82%15%5%21%74%5%21%74%18%18%18%77%3%18%79%300 or more38%There were discrepancies in the data collection process
20050121ADVENTIST MEDICAL CENTER115 MALL DRIVEHANFORD9323055958290007%23%70%6%75%19%13%30%57%8%26%66%21%21%25%64%8%32%60%300 or more21%
21380060ADVENTIST MEDICAL CENTER10123 SE MARKET STREETPORTLAND9721650325725003%20%77%4%79%17%8%27%65%6%22%72%19%16%26%67%3%24%73%300 or more32%
22050192ADVENTIST MEDICAL CENTER - REEDLEY372 W CYPRESS AVEREEDLEY9365455963881558%22%70%7%75%18%15%27%58%10%23%67%19%18%28%56%10%31%59%Between 100 and 29916%
23140127ADVOCATE BROMENN MEDICAL CENTER1304 FRANKLIN AVENUENORMAL6176130945414003%15%82%4%82%14%7%27%66%5%24%71%18%19%19%76%3%19%78%300 or more39%
24140208ADVOCATE CHRIST HOSPITAL & MEDICAL CENTER4440 W 95TH STREETOAK LAWN6045370868480003%15%82%5%80%15%8%23%69%6%21%73%18%17%21%72%4%23%73%300 or more30%
25140202ADVOCATE CONDELL MEDICAL CENTER801 S MILWAUKEE AVELIBERTYVILLE6004884799052004%17%79%5%78%17%9%26%65%6%24%70%21%18%22%72%4%21%75%300 or more30%
26141309ADVOCATE EUREKA HOSPITAL101 S MAJOR STEUREKA615303094672371Not AvailableResults are not available for this reporting period
27140288ADVOCATE GOOD SAMARITAN HOSPITAL3815 HIGHLAND AVENUEDOWNERS GROVE6051563027559003%16%81%4%81%15%6%23%71%5%22%73%18%17%22%72%4%21%75%300 or more36%
28140291ADVOCATE GOOD SHEPHERD HOSPITAL450 WEST HIGHWAY 22BARRINGTON6001084738196004%15%81%4%81%15%10%26%64%6%23%71%19%16%21%71%5%19%76%300 or more39%
29140182ADVOCATE ILLINOIS MASONIC MEDICAL CENTER836 WEST WELLINGTON AVENUECHICAGO6065777397516004%17%79%5%79%16%9%23%68%6%24%70%18%17%21%71%5%22%73%300 or more24%
30140223ADVOCATE LUTHERAN GENERAL HOSPITAL1775 DEMPSTER STPARK RIDGE6006884772322103%17%80%4%80%16%9%25%66%5%22%73%17%18%17%78%3%17%80%300 or more34%
31140250ADVOCATE SOUTH SUBURBAN HOSPITAL17800 S KEDZIE AVEHAZEL CREST6042970879980004%16%80%5%80%15%11%25%64%7%20%73%20%16%24%67%6%28%66%300 or more24%
32140048ADVOCATE TRINITY HOSPITAL2320 E 93RD STCHICAGO6061777396720006%13%81%7%79%14%12%23%65%8%20%72%21%14%25%65%7%32%61%300 or more20%
33360151AFFINITY MEDICAL CENTER875 EIGHTH STREET NEMASSILLON4464633083768637%16%77%3%80%17%11%29%60%7%26%67%22%19%23%67%7%25%68%300 or more35%
34050226AHMC ANAHEIM REGIONAL MEDICAL CENTER1111 W LA PALMA AVENUEANAHEIM9280171477414507%22%71%8%72%20%12%25%63%9%24%67%23%18%26%63%7%29%64%300 or more23%
35420082AIKEN REGIONAL MEDICAL CENTER302 UNIVERSITY PARKWAYAIKEN2980180364159007%19%74%7%80%13%14%26%60%10%23%67%25%17%27%65%5%30%65%300 or more30%
36360027AKRON GENERAL MEDICAL CENTER400 WABASH AVENUEAKRON4430733034460004%18%78%5%76%19%10%27%63%7%24%69%20%19%23%69%4%22%74%300 or more33%
37340070ALAMANCE REGIONAL MEDICAL CENTER1240 HUFFMAN MILL RDBURLINGTON2721633653870004%17%79%4%81%15%8%29%63%6%23%71%18%16%25%67%4%31%65%300 or more32%
38050320ALAMEDA COUNTY MEDICAL CENTER1411 E 31ST STOAKLAND94602510437480012%23%65%6%75%19%20%29%51%11%24%65%26%18%27%61%7%32%61%300 or more27%
39050211ALAMEDA HOSPITAL2070 CLINTON AVEALAMEDA94501510522370010%24%66%9%72%19%20%30%50%11%26%63%27%20%32%51%10%26%64%300 or more19%
40020026ALASKA NATIVE MEDICAL CENTER4315 DIPLOMACY DRANCHORAGE9950890756326628%21%71%5%75%20%12%24%64%9%27%64%17%19%26%64%7%26%67%300 or more38%
41020017ALASKA REGIONAL HOSPITAL2801 DEBARR ROADANCHORAGE9950890727611316%21%73%5%77%18%11%27%62%7%25%68%22%17%26%65%6%27%67%300 or more40%
42241331ALBANY AREA HOSPITAL300 THIRD AVENUEALBANY5630732084521211%16%83%1%89%10%4%20%76%14%22%64%12%12%22%77%1%32%67%Fewer than 10024%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
43330013ALBANY MEDICAL CENTER HOSPITAL43 NEW SCOTLAND AVENUEALBANY1220851826231256%21%73%8%69%23%13%28%59%8%27%65%24%21%28%62%6%24%70%300 or more30%
44330003ALBANY MEMORIAL HOSPITAL600 NORTHERN BOULEVARDALBANY1220451847132215%21%74%6%73%21%12%29%59%10%23%67%25%17%30%61%6%28%66%300 or more33%
45340109ALBEMARLE HOSPITAL AUTHORITY1144 N ROAD STELIZABETH CITY2790925233505313%17%80%4%82%14%10%23%67%7%22%71%17%19%24%66%5%27%68%300 or more31%
46390142ALBERT EINSTEIN MEDICAL CENTER5501 OLD YORK ROADPHILADELPHIA1914121545660907%17%76%6%80%14%15%26%59%8%27%65%23%16%28%60%8%33%59%300 or more15%
47280060ALEGENT CREIGHTON HEALTH BERGAN MERCY MEDICAL CTR7500 MERCY RDOMAHA6812440239860603%17%80%2%82%16%8%26%66%5%22%73%17%17%18%76%3%20%77%300 or more36%
48280030ALEGENT CREIGHTON HEALTH CREIGHTON UNIVERSITY MED601 NORTH 30TH STOMAHA6813140244940005%19%76%3%80%17%9%30%61%7%25%68%18%20%23%68%6%24%70%300 or more30%
49280081ALEGENT CREIGHTON HEALTH IMMANUEL MEDICAL CENTER6901 NORTH 72ND STOMAHA6812240257221213%17%80%3%81%16%9%28%63%5%23%72%17%18%18%76%4%21%75%300 or more29%
50280130ALEGENT CREIGHTON HEALTH LAKESIDE HOSPITAL16901 LAKESIDE HILLS CTOMAHA6813040271780003%16%81%2%82%16%8%31%61%4%24%72%15%21%15%80%4%15%81%300 or more32%

About

Devon Hill Associates Devon Hill Associates

created Jan 16, 2013

updated Mar 21, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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