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HCAHPS by Hospital

This is a filtered view based on Survey of Patients’ Hospital Experiences (HCAHPS).

Row numberHospital NameAddress 1CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
151BANNER DEL E WEBB MEDICAL CENTER14502 WEST MEEKER BOULEVARDSUN CITY WESTAZ85375MARICOPA623214400017%78%5%18%77%9%28%63%6%24%70%20%18%62%12%20%68%14%36%50%87%13%9%22%69%6%23%71%300 or more31%
152ARROWHEAD HOSPITAL18701 NORTH 67TH AVENUEGLENDALEAZ85308MARICOPA623561100021%74%5%18%77%8%27%65%6%26%68%23%20%57%11%25%64%12%37%51%86%14%9%24%67%7%25%68%300 or more33%There were discrepancies in the data collection process
153WESTERN ARIZONA REGIONAL MEDICAL CTR2735 SILVER CREEK ROADBULLHEAD CITYAZ86442MOHAVE928763227318%76%9%18%73%10%26%64%8%24%68%20%19%61%12%21%67%11%29%60%83%17%10%24%66%6%24%70%300 or more34%
154MAYO CLINIC HOSPITAL5777 EAST MAYO BOULEVARDPHOENIXAZ85054MARICOPA480515629613%85%2%12%86%3%19%78%4%19%77%13%18%69%6%17%77%6%30%64%90%10%1%8%91%1%7%92%300 or more37%There were discrepancies in the data collection process
155BANNER HEART HOSPITAL6750 EAST BAYWOOD AVENUEMESAAZ85206MARICOPA480854505017%80%6%20%74%5%23%72%5%20%75%18%16%66%10%20%70%12%38%50%87%13%5%18%77%3%15%82%300 or more36%
156ARIZONA SPINE AND JOINT HOSPITAL4620 EAST BASELINE ROADMESAAZ85206MARICOPA480832477014%83%4%14%82%4%18%78%6%24%70%13%14%73%7%14%79%4%27%69%91%9%4%13%83%3%10%87%300 or more62%
157SURGICAL HOSPITAL OF PHOENIX, THE6501 NORTH 19TH AVENUEPHOENIXAZ85015MARICOPA602795602013%85%6%14%80%4%15%81%8%21%71%16%17%67%5%12%83%6%17%77%88%12%3%18%79%3%15%82%300 or more47%
158WEST VALLEY HOSPITAL13677 WEST MCDOWELL ROADGOODYEARAZ85395MARICOPA623882150019%74%7%18%75%11%28%61%8%23%69%24%19%57%16%23%61%12%32%56%84%16%12%24%64%10%26%64%300 or more28%There were discrepancies in the data collection process
159UNIVERSITY OF ARIZONA MEDICAL CTR- SOUTH CAM, THE2800 EAST AJO WAYTUCSONAZ85713PIMA520294447123%70%6%20%74%17%31%52%8%26%66%21%19%60%13%22%65%23%33%44%76%24%18%25%57%10%30%60%300 or more21%
160ARIZONA ORTHOPEDIC AND SURGICAL SPECIALITY HOSP2905 WEST WARNER ROADCHANDLERAZ85224MARICOPA480603900011%86%5%10%85%4%16%80%6%20%74%17%17%66%4%14%82%5%20%75%93%7%5%12%83%2%12%86%300 or more63%
161WHITERIVER PHS INDIAN HOSPITAL200 WEST HOSPITAL DRIVE (PO BOX 860)WHITERIVERAZ85941NAVAJO9283384911Not AvailableResults are not available for this reporting period
162ORO VALLEY HOSPITAL1551 EAST TANGERINE ROADORO VALLEYAZ85755PIMA520901350019%76%5%17%78%10%30%60%7%27%66%22%18%60%12%20%68%11%37%52%88%12%8%20%72%5%18%77%300 or more41%
163BANNER ESTRELLA MEDICAL CENTER9201 WEST THOMAS ROADPHOENIXAZ85037MARICOPA623327400017%79%3%16%81%9%26%65%6%22%72%18%16%66%11%20%69%8%26%66%88%12%6%18%76%4%18%78%300 or more28%
164VALLEY VIEW MEDICAL CENTER5330 SOUTH HIGHWAY 95FORT MOHAVEAZ86426MOHAVE928788227318%75%11%21%68%10%31%59%11%22%67%22%19%59%8%15%77%10%33%57%83%17%10%22%68%6%21%73%300 or more29%
165YAVAPAI REGIONAL MEDICAL CENTER-EAST7700 EAST FLORENTINE ROADPRESCOTT VALLEYAZ86314YAVAPAI928442816520%76%7%17%76%9%28%63%8%26%66%26%18%56%9%16%75%13%30%57%88%12%6%23%71%3%23%74%300 or more32%
166MERCY GILBERT MEDICAL CENTER3555 SOUTH VAL VISTA DRIVEGILBERTAZ85296MARICOPA480728832720%76%6%19%75%10%27%63%5%26%69%18%20%62%8%20%72%7%26%67%86%14%7%15%78%4%16%80%300 or more27%
167GILBERT HOSPITAL5656 SOUTH POWER ROADGILBERTAZ85295MARICOPA480279583520%77%9%22%69%9%22%69%9%24%67%15%20%65%7%13%80%5%31%64%87%13%11%17%72%7%18%75%Between 100 and 29927%
168MOUNTAIN VISTA MEDICAL CENTER, LP1301 SOUTH CRISMON ROADMESAAZ85209MARICOPA480358610020%72%9%18%73%13%27%60%9%23%68%21%20%59%15%22%63%11%29%60%83%17%13%23%64%11%24%65%300 or more32%
169BANNER GATEWAY MEDICAL CENTER1900 NORTH HIGLEY ROADGILBERTAZ85234MARICOPA480543200018%78%3%17%80%9%30%61%5%24%71%18%18%64%15%27%58%7%30%63%89%11%6%17%77%3%17%80%300 or more31%
170SCOTTSDALE HEALTHCARE-THOMPSON PEAK HOSPITAL7400 EAST THOMPSON PEAK PARKWAYSCOTTSDALEAZ85255MARICOPA480324700417%79%5%19%76%8%26%66%5%21%74%19%20%61%8%20%72%6%27%67%81%19%5%17%78%4%14%82%300 or more38%
171BANNER IRONWOOD MEDICAL CENTER37000 NORTH GANTZEL ROADSAN TAN VALLEYAZ85140PINAL480394403018%79%2%15%83%5%24%71%5%21%74%12%18%70%9%19%72%6%23%71%90%10%6%13%81%4%16%80%300 or more28%
172OASIS HOSPITAL750 NORTH 40TH STREETPHOENIXAZ85008MARICOPA602797770015%82%4%13%83%7%19%74%7%24%69%16%14%70%7%14%79%6%25%69%90%10%6%13%81%4%12%84%300 or more59%
173FLORENCE HOSPITAL AT ANTHEM, LLC4545 NORTH HUNT HIGHWAYFLORENCEAZ85132PINAL5208683333Not AvailableResults are not available for this reporting period
174BANNER GOLDFIELD MEDICAL CENTER2050 WEST SOUTHERN AVENUEAPACHE JUNCTIONAZ85120PINAL4802373200Not AvailableResults are not available for this reporting period
175WICKENBURG COMMUNITY HOSPITAL520 ROSE LANEWICKENBURGAZ85390MARICOPA928684542110%89%5%12%83%4%23%73%6%10%84%17%15%68%11%9%80%8%26%66%84%16%2%28%70%3%20%77%Between 100 and 29948%
176BENSON HOSPITAL450 SOUTH OCOTILLO STREETBENSONAZ85602COCHISE5205862261Not AvailableResults are not available for this reporting period
177NORTHERN COCHISE COMMUNITY HOSPITAL901 WEST REX ALLEN DRIVEWILLCOXAZ85643COCHISE520384354116%80%8%13%79%5%21%74%5%29%66%17%20%63%11%21%68%18%29%53%75%25%8%27%65%7%31%62%Between 100 and 29944%
178DOUGLAS COMMUNITY HOSPITAL, INC2174 WEST OAK AVENUEDOUGLASAZ85607COCHISE5203647931Not AvailableResults are not available for this reporting period
179PAGE HOSPITAL501 NORTH NAVAJO DRIVEPAGEAZ86040COCONINO928645242417%81%1%15%84%5%19%76%4%20%76%11%19%70%7%19%74%6%30%64%91%9%7%20%73%2%24%74%Between 100 and 29931%
180HOPI HEALTH CARE CENTERHIGHWAY 264, MILEPOST 388POLACCAAZ86042NAVAJO9287376000Not AvailableResults are not available for this reporting period
181SAGE MEMORIAL HOSPITALSTATE ROUTE 264 SOUTH 191 PO BOX 457GANADOAZ86505APACHE9287554559Not AvailableResults are not available for this reporting period
182LITTLE COLORADO MEDICAL CENTER1501 NORTH WILLIAMSON AVENUEWINSLOWAZ86047NAVAJO9282894691Not AvailableResults are not available for this reporting period
183COPPER QUEEN COMMUNITY HOSPITAL101 COLE AVENUEBISBEEAZ85603COCHISE520432538315%85%4%13%83%3%29%68%9%32%59%13%16%71%3%17%80%11%36%53%80%20%6%32%62%5%18%77%Fewer than 10025%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
184CARONDELET HOLY CROSS HOSPITAL1171 WEST TARGET RANGE ROADNOGALESAZ85621SANTA CRUZ520285300020%74%3%16%81%8%25%67%7%23%70%19%13%68%3%11%86%12%28%60%80%20%10%29%61%8%32%60%Between 100 and 29929%
185COBRE VALLEY REGIONAL MEDICAL CENTER5880 SOUTH HOSPITAL DRIVEGLOBEAZ85501GILA928425326116%78%5%16%79%11%24%65%8%21%71%22%19%59%10%16%74%18%29%53%87%13%9%21%70%6%29%65%300 or more36%
186WHITE MOUNTAIN REGIONAL MEDICAL CENTER118 SOUTH MOUNTAIN AVENUESPRINGERVILLEAZ85938APACHE928333436818%77%2%10%88%8%16%76%10%24%66%15%13%72%0%17%83%5%26%69%87%13%7%18%75%5%18%77%Fewer than 10042%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
187PHOENIX CHILDREN'S HOSPITAL1919 EAST THOMAS ROADPHOENIXAZ85016MARICOPA6029330400Not AvailableResults are not available for this reporting period
188SILOAM SPRINGS REGIONAL HOSPITAL603 NORTH PROGRESS AVENUESILOAM SPRINGSAR72761BENTON479524414118%77%4%13%83%8%26%66%7%23%70%19%18%63%8%18%74%10%27%63%87%13%8%24%68%6%29%65%300 or more33%
189JOHNSON REGIONAL MEDICAL CENTER1100 EAST POPLAR STREETCLARKSVILLEAR72830JOHNSON479754545421%72%5%14%81%10%22%68%7%27%66%21%19%60%5%16%79%9%32%59%79%21%11%30%59%7%30%63%300 or more25%
190WASHINGTON REGIONAL MED CTR AT NORTH HILLS3215 N NORTH HILLS BLVDFAYETTEVILLEAR72703WASHINGTON479463511316%80%5%14%81%8%24%68%7%23%70%18%17%65%7%18%75%7%28%65%86%14%7%20%73%5%18%77%300 or more37%
191ST VINCENT INFIRMARY MEDICAL CENTERTWO ST VINCENT CIRCLELITTLE ROCKAR72205PULASKI501552300017%76%2%14%84%13%26%61%7%24%69%20%18%62%13%22%65%8%26%66%84%16%9%20%71%5%21%74%300 or more35%
192MERCY HOSPITAL NORTHWEST ARKANSAS2710 RIFE MEDICAL LANEROGERSAR72758BENTON479338800018%78%2%16%82%8%31%61%5%24%71%20%21%59%9%20%71%9%32%59%88%12%4%19%77%3%17%80%300 or more47%There were discrepancies in the data collection process
193CHAMBERS MEMORIAL HOSPITAL719 DETROIT STREETDANVILLEAR72833YELL479495224113%85%1%9%90%6%20%74%5%20%75%15%15%70%1%13%86%4%23%73%79%21%6%17%77%1%28%71%300 or more24%
194WHITE COUNTY MEDICAL CENTER3214 EAST RACE AVENUESEARCYAR72143WHITE501278310017%78%4%13%83%10%25%65%7%22%71%18%16%66%11%20%69%6%25%69%81%19%7%21%72%6%24%70%300 or more36%
195MENA REGIONAL HEALTH SYSTEM311 NORTH MORROW STREETMENAAR71953POLK479394610019%76%5%14%81%7%25%68%12%21%67%24%22%54%6%23%71%8%29%63%83%17%13%22%65%9%40%51%Between 100 and 29923%
196UAMS MEDICAL CENTER4301 WEST MARKHAM STREET MAIL SLOT 612LITTLE ROCKAR72205PULASKI501686500020%75%6%16%78%11%28%61%7%24%69%19%20%61%10%22%68%7%26%67%81%19%7%20%73%4%19%77%300 or more22%
197NORTH ARKANSAS REGIONAL MEDICAL CENTER620 NORTH MAIN STREETHARRISONAR72601BOONE870414400019%76%4%14%82%10%24%66%8%25%67%22%19%59%6%15%79%7%28%65%80%20%10%26%64%7%31%62%300 or more29%
198SUMMIT MEDICAL CENTEREAST MAIN AND SOUTH 20TH STREETVAN BURENAR72956CRAWFORD479471430017%80%7%13%80%9%19%72%5%23%72%15%16%69%8%19%73%6%25%69%81%19%11%28%61%8%27%65%Between 100 and 29925%
199FORREST CITY MEDICAL CENTER1601 NEWCASTLE ROADFORREST CITYAR72335SAINT FRANCIS870261000016%77%3%13%84%12%23%65%8%21%71%22%18%60%17%16%67%8%24%68%83%17%8%25%67%6%30%64%300 or more26%
200ST BERNARDS MEDICAL CENTER225 E JACKSONJONESBOROAR72401CRAIGHEAD870972410016%81%3%14%83%10%25%65%6%22%72%17%17%66%8%19%73%6%26%68%82%18%6%20%74%3%22%75%300 or more34%

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Maryann Reese Maryann Reese

created Dec 30, 2012

updated Mar 21, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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