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HCAHPS by Hospital

This is a filtered view based on Survey of Patients’ Hospital Experiences (HCAHPS).

Row numberHospital NameAddress 1CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
501SADDLEBACK MEMORIAL MEDICAL CENTER24451 HEALTH CENTER DRIVELAGUNA HILLSCA92653ORANGE949837450020%75%5%16%79%13%28%59%7%23%70%23%18%59%7%19%74%20%36%44%84%16%9%23%68%6%22%72%300 or more37%
502KAISER FOUNDATION HOSPITAL-SAN JOSE250 HOSPITAL PARKWAYSAN JOSECA95119SANTA CLARA408972700022%73%4%15%81%13%27%60%7%23%70%20%18%62%9%23%68%18%36%46%86%14%8%25%67%5%23%72%300 or more32%
503DELANO REGIONAL MEDICAL CENTER1401 GARCES HIGHWAYDELANOCA93215KERN661725480019%74%6%15%79%13%29%58%8%26%66%20%20%60%7%19%74%19%35%46%81%19%11%26%63%9%36%55%300 or more28%
504KAISER FOUNDATION HOSPITAL- ORANGE COUNTY- ANAHEIM3440 E LA PALMA AVEANAHEIMCA92806ORANGE714644410018%78%4%13%83%8%24%68%6%21%73%17%19%64%7%16%77%9%30%61%87%13%5%13%82%3%15%82%300 or more34%
505ST JOHNS PLEASANT VALLEY HOSPITAL2309 ANTONIO AVECAMARILLOCA93010VENTURA805389580019%76%5%17%78%10%30%60%7%23%70%22%16%62%9%20%71%17%40%43%86%14%8%24%68%5%25%70%300 or more37%
506BEAR VALLEY COMMUNITY HOSPITAL41870 GARSTIN DRBIG BEAR LAKECA92315SAN BERNARDINO909866650117%82%4%21%75%3%18%79%9%20%71%15%17%68%7%15%78%4%26%70%88%12%1%13%86%1%20%79%Fewer than 10025%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
507HENRY MAYO NEWHALL MEMORIAL HOSPITAL23845 MCBEAN PKWYVALENCIACA91355LOS ANGELES661253800022%74%6%19%75%11%28%61%7%25%68%20%20%60%11%23%66%20%36%44%82%18%9%26%65%7%28%65%300 or more25%
508CEDARS-SINAI MEDICAL CENTER8700 BEVERLY BLVDLOS ANGELESCA90048LOS ANGELES310423500020%77%3%17%80%7%32%61%7%23%70%18%22%60%8%22%70%15%31%54%84%16%5%16%79%2%18%80%300 or more24%
509TWIN CITIES COMMUNITY HOSPITAL1100 LAS TABLAS RDTEMPLETONCA93465SAN LUIS OBISPO805434350018%79%2%17%81%6%24%70%5%23%72%13%18%69%6%21%73%10%37%53%87%13%6%23%71%5%24%71%300 or more47%
510POMERADO HOSPITAL15615 POMERADO ROADPOWAYCA92064SAN DIEGO858485651121%74%4%13%83%9%22%69%6%23%71%19%18%63%13%26%61%22%30%48%81%19%10%24%66%7%21%72%300 or more35%
511EAST LOS ANGELES DOCTORS HOSPITAL4060 WHITTIER BLVDLOS ANGELESCA90023LOS ANGELES323268551421%69%7%18%75%12%30%58%10%26%64%25%19%56%8%17%75%18%39%43%79%21%11%26%63%10%34%56%300 or more32%
512USC KENNETH NORRIS JR CANCER HOSPITAL1441 EASTLAKE AVELOS ANGELESCA90089LOS ANGELES3238653000Not AvailableResults are not available for this reporting period
513LOS ANGELES COMMUNITY HOSPITAL4081 E OLYMPIC BLVDLOS ANGELESCA90023LOS ANGELES323267047719%61%18%16%66%33%25%42%21%23%56%37%18%45%24%22%54%40%24%36%69%31%27%28%45%27%31%42%300 or more12%
514LAGUNA HONDA HOSPITAL & REHABILITATION CENTER375 LAGUNA HONDA BLVDSAN FRANCISCOCA94116SAN FRANCISCO4157592300Not AvailableThe number of cases/patients is too few to report
515KAISER FOUNDATION HOSP SO SACRAMENTO6600 BRUCEVILLE ROADSACRAMENTOCA95823SACRAMENTO916688200021%74%4%14%82%12%26%62%6%24%70%19%19%62%10%21%69%17%35%48%87%13%8%20%72%4%21%75%300 or more29%
516KAISER FOUNDATION HOSPITAL - WOODLAND HILLS5601 DE SOTOWOODLAND HILLSCA91367LOS ANGELES818719380017%80%4%13%83%7%22%71%6%20%74%17%17%66%6%18%76%14%34%52%85%15%4%17%79%2%18%80%300 or more38%
517ORANGE COAST MEMORIAL MEDICAL CENTER9920 TALBERT AVENUEFOUNTAIN VALLEYCA92708ORANGE714378740622%73%6%17%77%12%29%59%7%26%67%22%19%59%8%21%71%16%36%48%82%18%8%24%68%5%24%71%300 or more32%
518MENIFEE VALLEY MEDICAL CENTER28400 MCCALL B0ULEVARDSUN CITYCA92585RIVERSIDE951679888822%71%7%21%72%13%26%61%8%29%63%23%22%55%10%21%69%17%34%49%79%21%13%25%62%8%30%62%300 or more37%
519KAISER FOUNDATION HOSPITAL, RIVERSIDE10800 MAGNOLIA AVENUERIVERSIDECA92505RIVERSIDE951353200021%75%4%15%81%9%26%65%5%23%72%18%18%64%6%19%75%16%37%47%85%15%6%20%74%3%21%76%300 or more30%
520SAINT LOUISE REGIONAL HOSPITAL9400 NO NAME UNOGILROYCA95020SANTA CLARA408848200019%76%6%15%79%12%27%61%6%26%68%23%18%59%6%19%75%24%35%41%80%20%9%30%61%5%31%64%300 or more26%
521SAN RAMON REGIONAL MEDICAL CTR6001 NORRIS CANYON ROADSAN RAMONCA94583CONTRA COSTA925275920019%77%2%16%82%7%27%66%7%24%69%16%19%65%8%24%68%14%31%55%83%17%6%22%72%4%18%78%300 or more42%
522KAISER FOUNDATION HOSPITAL-SANTA ROSA401 BICENTENNIAL WAYSANTA ROSACA95403SONOMA707571400019%77%4%16%80%9%27%64%6%23%71%17%19%64%6%20%74%13%33%54%87%13%5%17%78%3%16%81%300 or more36%
523KECK HOSPITAL OF USC1500 SAN PABLO STLOS ANGELESCA90033LOS ANGELES323442865619%77%4%13%83%11%28%61%8%22%70%21%17%62%11%21%68%12%32%56%82%18%5%18%77%3%16%81%300 or more34%
524PATIENTS' HOSPITAL OF REDDING2900 EUREKA WAYREDDINGCA96001SHASTA53022587006%94%2%7%91%0%5%95%3%13%84%5%10%85%2%4%94%1%8%91%92%8%1%2%97%0%3%97%Between 100 and 29955%
525SOUTHWEST HEALTHCARE SYSTEM25500 MEDICAL CENTER DRIVEMURRIETACA92562RIVERSIDE951696600022%69%8%18%74%15%31%54%7%27%66%22%20%58%14%23%63%18%32%50%84%16%12%27%61%9%29%62%300 or more29%
526MISSION COMMUNITY HOSPITAL - PANORAMA14850 ROSCOE BLVDPANORAMA CITYCA91402LOS ANGELES818904310022%64%12%16%72%19%24%57%15%25%60%32%21%47%9%20%71%24%27%49%75%25%16%27%57%14%32%54%300 or more19%
527FRESNO SURGICAL HOSPITAL6125 NORTH FRESNO STFRESNOCA93710FRESNO559431800011%87%4%11%85%5%11%84%5%17%78%13%13%74%6%10%84%5%17%78%90%10%4%12%84%2%10%88%300 or more62%
528DESERT VALLEY HOSPITAL16850 BEAR VALLEY RDVICTORVILLECA92395SAN BERNARDINO760241800019%71%11%17%72%14%26%60%12%23%65%28%18%54%17%19%64%16%30%54%77%23%15%23%62%11%27%62%300 or more16%
529KAISER FOUNDATION HOSPITAL - FRESNO7300 NORTH FRESNO STFRESNOCA93720FRESNO559448450019%78%3%14%83%8%26%66%5%19%76%17%19%64%8%19%73%13%36%51%87%13%5%17%78%3%16%81%300 or more35%
530SUTTER MATERNITY & SURGERY CENTER OF SANTA CRUZ2900 CHANTICLEER AVENUESANTA CRUZCA95065SANTA CRUZ831477220014%83%4%15%81%6%19%75%4%20%76%17%15%68%5%13%82%6%19%75%88%12%3%8%89%2%7%91%300 or more42%
531LAC/RANCHO LOS AMIGOS NATIONAL REHABILITATION CTR7601 EAST IMPERIAL HIGHWAYDOWNEYCA90242ORANGE562401702218%79%2%16%82%7%26%67%4%23%73%17%19%64%4%21%75%19%31%50%88%12%4%16%80%3%15%82%300 or more28%
532KAISER FOUNDATION HOSPITAL - BALDWIN PARK1011 BALDWIN PARK BLVDBALDWIN PARKCA91706LOS ANGELES626851101119%76%4%13%83%11%27%62%6%21%73%18%18%64%8%21%71%11%32%57%86%14%6%17%77%4%19%77%300 or more31%
533BAKERSFIELD HEART HOSPITAL3001 SILLECT AVENUEBAKERSFIELDCA93308KERN661316600021%73%8%21%71%9%25%66%7%27%66%19%22%59%9%15%76%11%38%51%79%21%7%16%77%5%15%80%300 or more26%
534STANISLAUS SURGICAL HOSPITAL1421 OAKDALE ROADMODESTOCA95355STANISLAUS209572270011%87%4%13%83%4%11%85%5%16%79%15%13%72%3%11%86%5%23%72%87%13%5%11%84%3%11%86%300 or more58%
535COMMUNITY HOSPITAL OF LONG BEACH1720 TERMINO AVENUELONG BEACHCA90804LOS ANGELES562494060022%68%10%20%70%15%32%53%13%24%63%27%20%53%11%22%67%27%30%43%67%33%15%30%55%13%30%57%300 or more21%
536FRESNO HEART AND SURGICAL HOSPITAL15 EAST AUDUBON DRIVEFRESNOCA93720FRESNO559433800013%84%1%14%85%6%22%72%4%18%78%12%19%69%5%14%81%2%22%76%88%12%3%12%85%1%13%86%300 or more44%
537WHITTIER HOSPITAL MEDICAL CENTER9080 COLIMA RDWHITTIERCA90605LOS ANGELES562945356122%71%7%19%74%15%28%57%8%23%69%24%18%58%6%19%75%19%34%47%80%20%12%27%61%10%31%59%300 or more22%
538MONTEREY PARK HOSPITAL900 S ATLANTIC BLVDMONTEREY PARKCA91754LOS ANGELES626570900022%69%12%18%70%17%29%54%10%27%63%21%21%58%7%18%75%21%31%48%78%22%12%22%66%10%28%62%300 or more16%
539GARFIELD MEDICAL CENTER525 N GARFIELD AVEMONTEREY PARKCA91754LOS ANGELES626573222226%67%9%23%68%12%29%59%10%28%62%18%18%64%8%23%69%23%39%38%82%18%12%34%54%9%34%57%300 or more22%
540GREATER EL MONTE COMMUNITY HOSPITAL1701 SANTA ANITA AVESOUTH EL MONTECA91733LOS ANGELES626350797528%61%8%21%71%19%28%53%14%25%61%22%26%52%15%24%61%16%33%51%79%21%17%31%52%15%38%47%300 or more16%
541CENTINELA HOSPITAL MEDICAL CENTER555 EAST HARDY STREETINGLEWOODCA90301LOS ANGELES310673466017%70%11%14%75%24%24%52%19%22%59%27%15%58%21%16%63%22%26%52%78%22%14%28%58%11%30%59%300 or more11%
542MARINA DEL REY HOSPITAL4650 LINCOLN BLVDMARINA DEL REYCA90291LOS ANGELES310823891123%69%6%18%76%14%27%59%10%24%66%26%16%58%13%25%62%21%37%42%76%24%15%29%56%10%34%56%300 or more32%
543OLYMPIA MEDICAL CENTER5900 WEST OLYMPIC BOULEVARDLOS ANGELESCA90036LOS ANGELES310657590015%76%8%12%80%14%23%63%9%21%70%22%18%60%13%17%70%11%21%68%81%19%9%21%70%9%19%72%300 or more19%
544WESTERN MEDICAL CENTER HOSP ANAHEIM1025 S ANAHEIM BLVDANAHEIMCA92805ORANGE714533622017%75%4%15%81%13%27%60%8%19%73%21%14%65%10%15%75%25%34%41%82%18%11%20%69%9%27%64%300 or more43%
545CHAPMAN MEDICAL CENTER2601 E CHAPMAN AVEORANGECA92869ORANGE714633001118%70%5%15%80%18%28%54%12%19%69%21%18%61%12%19%69%15%29%56%82%18%12%30%58%12%24%64%300 or more36%
546WESTERN MEDICAL CENTER SANTA ANA1001 NORTH TUSTIN AVENUESANTA ANACA92705ORANGE714953333119%75%5%16%79%12%27%61%5%22%73%21%15%64%12%21%67%25%35%40%82%18%9%23%68%7%28%65%300 or more42%
547COASTAL COMMUNITIES HOSPITAL2701 S BRISTOL STSANTA ANACA92704ORANGE714754545419%73%6%13%81%13%25%62%11%20%69%21%15%64%11%15%74%25%36%39%77%23%9%22%69%7%26%67%300 or more49%
548KAISER FOUNDATION HOSPITAL MANTECA1777 WEST YOSEMITE AVEMANTECACA95337SAN JOAQUIN209825370019%77%5%15%80%8%23%69%5%22%73%19%19%62%6%14%80%11%31%58%85%15%5%16%79%3%18%79%300 or more29%
549MIRACLE MILE MEDICAL CENTER6000 SAN VICENTE BLVDLOS ANGELESCA90036LOS ANGELES323930104011%87%1%12%87%5%13%82%0%18%82%17%22%61%5%5%90%5%22%73%85%15%4%17%79%3%18%79%Fewer than 10031%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
550MENLO PARK SURGICAL HOSPITAL570 WILLOW ROADMENLO PARKCA94025SAN MATEO650324850011%85%3%6%91%3%6%91%5%14%81%15%11%74%5%7%88%2%5%93%87%13%4%8%88%4%9%87%Between 100 and 29948%

About

Maryann Reese Maryann Reese

created Dec 30, 2012

updated Mar 21, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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