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Survey of Patients’ Hospital Experiences (HCAHPS) – National Average

Row numberHCAHPS QuestionHCAHPS Answer DescriptionHCAHPS Answer Percent
1How often did nurses communicate well with patients?Nurses always communicated well79%
2How often did nurses communicate well with patients?Nurses usually communicated well17%
3How often did nurses communicate well with patients?Nurses sometimes or never communicated well4%
4How often did doctors communicate well with patients?Doctors always communicated well82%
5How often did doctors communicate well with patients?Doctors usually communicated well14%
6How often did doctors communicate well with patients?Doctors sometimes or never communicated well4%
7How often did patients receive help quickly from hospital staff?Patients always received help as soon as they wanted67%
8How often did patients receive help quickly from hospital staff?Patients usually received help as soon as they wanted24%
9How often did patients receive help quickly from hospital staff?Patients sometimes or never received help as soon as they wanted9%
10How often was patients' pain well controlled?Pain was always well controlled71%
11How often was patients' pain well controlled?Pain was usually well controlled22%
12How often was patients' pain well controlled?Pain was sometimes or never well controlled7%
13How often did staff explain about medicines before giving them to patients?Staff always explained64%
14How often did staff explain about medicines before giving them to patients?Staff usually explained18%
15How often did staff explain about medicines before giving them to patients?Staff sometimes or never explained18%
16How often were the patients' rooms and bathrooms kept clean?Room was always clean73%
17How often were the patients' rooms and bathrooms kept clean?Room was usually clean18%
18How often were the patients' rooms and bathrooms kept clean?Room was sometimes or never clean9%
19How often was the area around patients' rooms kept quiet at night?Always quiet at night61%
20How often was the area around patients' rooms kept quiet at night?Usually quiet at night29%
21How often was the area around patients' rooms kept quiet at night?Sometimes or never quiet at night10%
22Were patients given information about what to do during their recovery at home?Yes, staff did give patients this information85%
23Were patients given information about what to do during their recovery at home?No, staff did not give patients this information15%
24How do patients rate the hospital overall?Patients who gave a rating of 9 or 10 (high)70%
25How do patients rate the hospital overall?Patients who gave a rating of 7 or 8 (medium)22%
26How do patients rate the hospital overall?Patients who gave a rating of 6 or lower (low)8%
27Would patients recommend the hospital to friends and family?YES, patients would definitely recommend the hospital71%
28Would patients recommend the hospital to friends and family?YES, patients would probably recommend the hospital24%
29Would patients recommend the hospital to friends and family?NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)5%
Totals1000

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cms cms

created Mar 08, 2010

updated Apr 16, 2014

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Description

The national average for the HCAHPS survey categories. HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, national average, patient survey, patient survey results
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