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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4601521357MERCY WALWORTH HOSPITAL & MEDICAL CENTERN2950 STATE ROAD 67LAKE GENEVAWI53147WALWORTH2622450535Not AvailableResults are not available for this reporting period
4602521358MINISTRY DOOR COUNTY MEDICAL CENTER323 SOUTH 18TH AVENUESTURGEON BAYWI54235DOOR92074355662%13%85%3%10%87%3%14%83%3%20%77%12%16%72%1%7%92%4%22%74%88%12%3%15%82%2%14%84%300 or more42%
4603521359MEMORIAL MEDICAL CTR1615 MAPLE LNASHLANDWI54806ASHLAND71568555002%17%81%4%11%85%6%22%72%6%24%70%11%17%72%5%14%81%9%28%63%86%14%5%21%74%3%32%65%300 or more35%
4604530002CAMPBELL COUNTY MEMORIAL HOSPITAL501 SOUTH BURMA AVENUEGILLETTEWY82716CAMPBELL30768815515%20%75%5%18%77%7%25%68%4%27%69%20%16%64%9%22%69%7%33%60%88%12%9%30%61%7%36%57%300 or more30%
4605530006SHERIDAN MEMORIAL HOSPITAL1401 W 5TH STSHERIDANWY82801SHERIDAN30767210004%20%76%4%15%81%6%20%74%6%24%70%19%22%59%9%19%72%9%32%59%89%11%6%23%71%3%29%68%300 or more35%
4606530008RIVERTON MEMORIAL HOSPITAL2100 W SUNSET DRRIVERTONWY82501FREMONT30785641618%26%66%7%19%74%14%30%56%10%26%64%19%21%60%16%23%61%11%37%52%84%16%15%35%50%12%45%43%Between 100 and 29925%
4607530010LANDER REGIONAL HOSPITAL1320 BISHOP RANDALL DRLANDERWY82520FREMONT30733244206%23%71%2%17%81%7%30%63%6%30%64%22%18%60%17%30%53%10%39%51%85%15%8%27%65%5%33%62%300 or more26%
4608530011MEMORIAL HOSPITAL SWEETWATER COUNTY1200 COLLEGE DRIVEROCK SPRINGSWY82901SWEETWATER30736237114%21%75%4%21%75%6%27%67%5%27%68%19%16%65%11%19%70%9%32%59%88%12%9%32%59%7%42%51%300 or more37%
4609530012WYOMING MEDICAL CENTER1233 EAST 2ND STCASPERWY82601NATRONA30757772015%22%73%6%18%76%14%31%55%9%28%63%21%21%58%11%23%66%18%40%42%84%16%12%30%58%5%33%62%300 or more30%
4610530014CHEYENNE REGIONAL MEDICAL CENTER214 EAST 23RD STREETCHEYENNEWY82001LARAMIE30763422734%20%76%5%17%78%11%30%59%8%26%66%19%22%59%8%18%74%11%35%54%84%16%11%26%63%6%34%60%300 or more36%
4611530015ST JOHNS MEDICAL CENTER625 EAST BROADWAYJACKSONWY83001TETON30773336364%17%79%3%17%80%6%20%74%6%22%72%15%19%66%4%20%76%7%29%64%86%14%6%17%77%3%20%77%300 or more34%
4612530025IVINSON MEMORIAL HOSPITAL255 N 30THLARAMIEWY82072ALBANY30774221412%16%82%2%16%82%5%16%79%3%25%72%13%17%70%6%14%80%8%36%56%90%10%6%23%71%2%24%74%300 or more38%
4613530032EVANSTON REGIONAL HOSPITAL190 ARROWHEAD DREVANSTONWY82930UINTA30778936366%19%75%2%16%82%7%24%69%7%24%69%16%18%66%12%21%67%7%30%63%89%11%11%28%61%8%33%59%Between 100 and 29934%
4614530033MOUNTAIN VIEW REGIONAL HOSPITAL6550 EAST 2ND STREETCASPERWY82605NATRONA30799581002%13%85%4%12%84%3%14%83%4%22%74%12%15%73%7%11%82%3%31%66%91%9%2%13%85%2%8%90%300 or more49%
4615531301SOUTH BIG HORN COUNTY CRITICAL ACCESS HOSPITAL388 US HIGHWAY 20 SOUTHBASINWY82410BIG HORN3075683311Not AvailableResults are not available for this reporting period
4616531302MEMORIAL HOSPITAL OF CONVERSE COUNTY111 SOUTH 5TH STREETDOUGLASWY82633CONVERSE30735821223%17%80%3%15%82%4%19%77%4%23%73%14%17%69%5%12%83%8%21%71%91%9%4%27%69%1%26%73%Between 100 and 29930%
4617531303WESTON COUNTY HEALTH SERVICES1124 WASHINGTON BOULEVARDNEWCASTLEWY82701WESTON3077464491Not AvailableResults are not available for this reporting period
4618531304HOT SPRINGS COUNTY MEMORIAL HOSPITAL150 EAST ARAPAHOETHERMOPOLISWY82443HOT SPRINGS30786431215%22%73%2%16%82%10%33%57%13%26%61%19%20%61%10%27%63%13%45%42%86%14%7%36%57%7%34%59%Between 100 and 29935%
4619531305PLATTE COUNTY MEMORIAL HOSPITAL201 14TH STREETWHEATLANDWY82201PLATTE30732236363%14%83%2%9%89%2%23%75%5%21%74%12%16%72%6%19%75%4%22%74%92%8%4%19%77%2%25%73%Fewer than 10031%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4620531306WASHAKIE MEDICAL CENTER400 SOUTH 15TH STREETWORLANDWY82401WASHAKIE30734732212%15%83%4%14%82%3%25%72%6%23%71%6%17%77%4%15%81%5%27%68%91%9%3%22%75%2%21%77%Between 100 and 29930%
4621531307COMMUNITY HOSPITAL2000 CAMPBELL DRIVETORRINGTONWY82240GOSHEN30753241811%16%83%1%11%88%1%15%84%4%20%76%6%15%79%4%8%88%5%27%68%95%5%2%10%88%0%27%73%Between 100 and 29930%
4622531308JOHNSON COUNTY HEALTHCARE CENTER497 WEST LOTTBUFFALOWY82834JOHNSON3076845521Not AvailableResults are not available for this reporting period
4623531309NORTH BIG HORN HOSPITAL DISTRICT1115 LANE 12LOVELLWY82431BIG HORN30754852002%16%82%3%12%85%4%24%72%0%29%71%13%17%70%1%9%90%5%24%71%90%10%3%27%70%3%32%65%Fewer than 10040%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4624531310POWELL VALLEY HOSPITAL777 AVENUE HPOWELLWY82435PARK30775422677%22%71%3%17%80%6%36%58%3%29%68%27%23%50%7%26%67%8%33%59%79%21%12%31%57%8%29%63%Between 100 and 29926%Results are based on a shorter time period than required., There were discrepancies in the data collection process
4625531311CROOK COUNTY MEDICAL SERVICES DISTRCT713 OAK STREETSUNDANCEWY82729CROOK3072833501Not AvailableResults are not available for this reporting period
4626531312WEST PARK HOSPITAL DISTRICT707 SHERIDAN AVENUECODYWY82414PARK30757824884%20%76%0%14%86%5%30%65%3%28%69%14%21%65%8%21%71%6%39%55%91%9%6%25%69%2%24%74%300 or more35%
4627531313STAR VALLEY MEDICAL CENTER901 ADAMS STREETAFTONWY83110LINCOLN30788558001%15%84%2%14%84%3%15%82%1%23%76%12%22%66%3%18%79%2%18%80%91%9%5%17%78%2%23%75%Between 100 and 29933%
4628531314NIOBRARA HEALTH & LIFE CENTER921 SOUTH BALLANCEE AVENUELUSKWY82225NIOBRARA3073344000Not AvailableResults are not available for this reporting period
4629531315SOUTH LINCOLN MEDICAL CENTER - CAHPO BOX 390KEMMERERWY83101LINCOLN30787744012%16%82%0%17%83%2%29%69%12%37%51%16%31%53%5%18%77%1%36%63%88%12%4%25%71%1%19%80%Fewer than 10049%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4630531316MEMORIAL HOSPITAL OF CARBON COUNTY2221 WEST ELM STREETRAWLINSWY82301CARBON30732422215%21%74%5%16%79%7%14%79%6%18%76%17%17%66%11%21%68%8%25%67%74%26%19%34%47%9%43%48%Between 100 and 29923%
4631650001GUAM MEMORIAL HOSPITAL AUTHORITY85O GOV CARLOS G CAMACHO ROADTAMUNINGGU96913GUAM6716472552Not AvailableResults are not available for this reporting period
4632660001COMMONWEALTH HEALTH CENTERPO BOX 409CK, NAVY HILL ROADGARAPANMP969506702348950Not AvailableResults are not available for this reporting period
4633670002SOUTH HAMPTON COMMUNITY HOSPITAL2929 SOUTH HAMPTON ROADDALLASTX75224DALLAS214623440014%15%71%8%12%80%22%21%57%12%18%70%27%12%61%17%17%66%9%18%73%76%24%19%24%57%14%29%57%Between 100 and 29920%
4634670004ST MARKS MEDICAL CENTERONE ST MARK'S PLACELA GRANGETX78945FAYETTE97924222005%15%80%2%14%84%5%19%76%7%19%74%18%13%69%4%19%77%9%31%60%83%17%8%21%71%5%19%76%Between 100 and 29932%
4635670005MEMORIAL HERMANN SURGICAL HOSPITAL KINGWOOD300 KINGWOOD MEDICAL DRIVEKINGWOODTX77339HARRIS28131240003%11%86%2%10%88%7%9%84%4%22%74%17%10%73%9%14%77%5%12%83%86%14%7%9%84%5%13%82%Fewer than 10045%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4636670006THE HOSPITAL AT WESTLAKE MEDICAL CENTER5656 BEE CAVES ROAD, SUITE M-302AUSTINTX78746TRAVIS51232700004%18%78%3%14%83%6%20%74%6%24%70%15%13%72%6%14%80%2%25%73%88%12%7%14%79%6%15%79%300 or more47%
4637670008HOUSTON PHYSICIANS' HOSPITAL333 N TEXAS AVENUEWEBSTERTX77598HARRIS28133517003%10%87%4%9%87%6%15%79%6%15%79%14%13%73%8%13%79%4%12%84%88%12%3%11%86%2%10%88%300 or more51%
4638670010MAYHILL HOSPITAL2809 SOUTH MAYHILL ROADDENTONTX76208DENTON9402393000Not AvailableResults are not available for this reporting period
4639670012HOUSTON ORTHOPEDIC AND SPINE HOSPITAL5410 WEST LOOP SOUTHBELLAIRETX77401HARRIS71362222624%14%82%4%13%83%6%17%77%6%19%75%17%16%67%5%10%85%2%12%86%92%8%3%9%88%2%9%89%300 or more40%
4640670018DOCTORS DIAGNOSTIC HOSPITAL1017 SOUTH TRAVISCLEVELANDTX77328LIBERTY28162229003%20%77%6%12%82%13%22%65%9%24%67%20%22%58%17%21%62%0%11%89%83%17%14%29%57%6%39%55%Fewer than 10016%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4641670019UNIVERSITY GENERAL HOSPITAL7501 FANNINHOUSTONTX77054HARRIS71365238009%19%72%4%13%83%17%27%56%10%21%69%22%19%59%12%17%71%3%23%74%84%16%9%19%72%7%21%72%Between 100 and 29925%
4642670021INNOVA HOSPITAL SAN ANTONIO4243 SOUTHCROSS BLVDSAN ANTONIOTX78222BEXAR2103687487Not AvailableResults are not available for this reporting period
4643670023METHODIST MANSFIELD MEDICAL CENTER2700 E BROAD STREETMANSFIELDTX76063TARRANT68262220593%17%80%5%16%79%9%27%64%4%22%74%19%19%62%7%19%74%6%28%66%82%18%5%16%79%2%16%82%300 or more26%
4644670024NORTH CYPRESS MEDICAL CENTER21214 NORTHWEST FREEWAYCYPRESSTX77429HARRIS28189002036%19%75%4%16%80%12%26%62%7%23%70%22%16%62%12%19%69%5%24%71%84%16%8%19%73%5%21%74%300 or more28%
4645670025THE HEART HOSPITAL BAYLOR PLANO1100 ALLIED DRIVEPLANOTX75093COLLIN46981432782%12%86%2%10%88%6%16%78%4%16%80%14%15%71%5%13%82%3%16%81%87%13%2%8%90%1%6%93%300 or more45%
4646670029FIRST SURGICAL HOSPITAL4801 BISSONNET BLVDBELLAIRETX77401HARRIS71371371335%12%83%4%10%86%4%15%81%7%14%79%17%13%70%8%15%77%1%12%87%83%17%8%12%80%3%21%76%Between 100 and 29930%
4647670031ST LUKE'S PATIENTS MEDICAL CENTER4600 EAST SAM HOUSTON PARKWAY SOUTHPASADENATX77505HARRIS28148707006%19%75%4%17%79%12%24%64%7%28%65%25%19%56%8%24%68%9%33%58%80%20%9%21%70%5%18%77%300 or more26%
4648670034SCOTT & WHITE HOSPITAL-ROUND ROCK300 UNIVERSITY BLVDROUND ROCKTX78664WILLIAMSON51250901005%17%78%3%11%86%11%25%64%8%23%69%20%15%65%8%17%75%9%26%65%86%14%6%20%74%4%16%80%300 or more34%
4649670041SETON MEDICAL CENTER WILLIAMSON201 SETON PARKWAYROUND ROCKTX78664WILLIAMSON51232400004%18%78%5%15%80%7%27%66%6%23%71%17%17%66%10%20%70%5%28%67%86%14%5%20%75%3%18%79%300 or more32%
4650670043CEDAR PARK REGIONAL MEDICAL CENTER1401 MEDICAL PARKWAYCEDAR PARKTX78613WILLIAMSON51252870007%21%72%3%16%81%12%26%62%8%25%67%21%19%60%9%20%71%8%31%61%84%16%11%24%65%9%20%71%300 or more26%

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created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: over 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: over 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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