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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4551521305MAYO CLINIC HLTH SYSTM FRANCISCAN HLTHCARE SPARTA310 W MAIN STSPARTAWI54656MONROE60826921321%17%82%2%12%86%7%9%84%25%11%64%17%23%60%20%22%58%8%26%66%79%21%6%35%59%6%31%63%Fewer than 10030%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4552521308AMERY REGIONAL MEDICAL CTR265 GRIFFIN STREET EASTAMERYWI54001POLK7152680300Not AvailableResults are not available for this reporting period
4553521309MOUNDVIEW MEM HOSPITAL AND CLINICS402 W LAKE STFRIENDSHIPWI53934ADAMS60833933312%16%82%12%15%73%3%18%79%6%33%61%12%27%61%2%24%74%9%46%45%82%18%5%45%50%7%52%41%Fewer than 10046%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4554521310COMMUNITY MEM HOSPITAL855 S MAIN STOCONTO FALLSWI54154OCONTO92084634444%17%79%5%15%80%6%18%76%8%29%63%21%15%64%9%21%70%9%29%62%82%18%9%24%67%5%30%65%Between 100 and 29939%
4555521311OUR LADY OF VICTORY HOSPITAL1120 PINE STSTANLEYWI54768CHIPPEWA71564455711%16%83%0%11%89%2%16%82%1%31%68%7%24%69%3%13%84%5%36%59%93%7%4%19%77%3%27%70%Fewer than 10037%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4556521312MEMORIAL HOSPITAL LAFAYETTE CTY800 CLAY STDARLINGTONWI53530LAFAYETTE60877644663%10%87%2%6%92%4%15%81%4%21%75%13%10%77%3%10%87%6%26%68%88%12%6%10%84%2%17%81%Between 100 and 29948%
4557521313MINISTRY SACRED HEART HOSPITAL401 W MOHAWK DR STE 100TOMAHAWKWI54487LINCOLN71545377003%10%87%1%8%91%1%11%88%4%17%79%11%12%77%5%13%82%4%31%65%90%10%4%14%82%1%25%74%Fewer than 10042%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4558521314MAYO CLINIC HEALTH SYSTEM CHIPPEWA VALLEY1501 THOMPSON STBLOOMERWI54724CHIPPEWA71556820000%13%87%0%11%89%2%31%67%0%37%63%14%27%59%6%22%72%18%31%51%83%17%6%19%75%0%32%68%Fewer than 10030%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4559521315MAYO CLINIC HEALTH SYSTEM NORTHLAND1222 E WOODLAND AVEBARRONWI54812BARRON71553731863%22%75%3%12%85%2%23%75%3%24%73%15%14%71%3%19%78%8%30%62%91%9%4%23%73%2%26%72%Between 100 and 29931%
4560521316TRI COUNTY MEMORIAL HOSPITAL18601 LINCOLN STWHITEHALLWI54773TREMPEALEAU71553843610%13%87%0%12%88%0%19%81%9%22%69%15%24%61%0%32%68%3%31%66%88%12%3%25%72%0%20%80%Fewer than 10035%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4561521317CALUMET MEDICAL CTR614 MEMORIAL DRCHILTONWI53014CALUMET92084923861%10%89%0%15%85%1%18%81%3%26%71%12%13%75%1%11%88%4%27%69%88%12%2%25%73%1%29%70%Between 100 and 29962%
4562521318LADD MEMORIAL HOSPITAL2600 65TH AVENUEOSCEOLAWI54020POLK71529421113%16%81%3%15%82%4%14%82%5%23%72%11%19%70%5%18%77%4%23%73%92%8%5%15%80%3%16%81%Between 100 and 29945%
4563521319EDGERTON HOSPITAL AND HEALTH SERVICES11101 N SHERMAN ROADEDGERTONWI53534ROCK60888434412%12%86%4%17%79%4%28%68%1%24%75%5%17%78%1%13%86%0%28%72%95%5%5%13%82%3%15%82%Fewer than 10038%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4564521320TOMAH MEM HOSPITAL321 BUTTS AVETOMAHWI54660MONROE60837221813%15%82%3%14%83%3%24%73%6%20%74%14%19%67%7%14%79%4%25%71%90%10%9%15%76%5%21%74%Between 100 and 29928%
4565521321RIPON MEDICAL CTR933 NEWBURY STRIPONWI54971FOND DU LAC92074831018%17%75%4%18%78%9%24%67%13%22%65%20%17%63%9%16%75%7%36%57%89%11%11%28%61%7%33%60%Between 100 and 29945%
4566521322GRANT REGIONAL HEALTH CTR507 S MONROE STLANCASTERWI53813GRANT60872321432%10%88%1%8%91%3%13%84%3%21%76%9%17%74%3%11%86%2%24%74%88%12%4%13%83%1%15%84%Between 100 and 29949%
4567521323MEMORIAL MEDICAL CTR216 SUNSET PLACENEILLSVILLEWI54456CLARK71574331012%19%79%3%12%85%3%21%76%5%29%66%8%14%78%1%14%85%3%24%73%90%10%7%22%71%0%29%71%Fewer than 10040%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4568521324MEMORIAL HEALTH CTR135 S GIBSON STMEDFORDWI54451TAYLOR71574881002%15%83%3%13%84%5%21%74%3%22%75%5%16%79%6%15%79%4%27%69%91%9%5%19%76%3%26%71%Between 100 and 29945%
4569521325FLAMBEAU HOSPITAL98 SHERRY AVEPARK FALLSWI54552PRICE71576275000%11%89%2%10%88%3%19%78%6%19%75%14%15%71%3%9%88%7%33%60%94%6%7%18%75%3%25%72%Between 100 and 29945%
4570521326NEW LONDON FAMILY MEDICAL CTR1405 MILL STNEW LONDONWI54961OUTAGAMIE92053120005%20%75%4%16%80%8%26%66%6%29%65%21%20%59%3%16%81%8%33%59%88%12%10%26%64%4%37%59%Between 100 and 29941%
4571521327WAUPUN MEM HOSPITAL620 W BROWN STWAUPUNWI53963DODGE92032465301%14%85%2%11%87%4%18%78%3%21%76%12%16%72%6%24%70%2%30%68%89%11%5%17%78%3%22%75%Between 100 and 29947%
4572521328RUSK COUNTY MEM HOSPITAL900 COLLEGE AVE WESTLADYSMITHWI54848RUSK71553255612%17%81%2%14%84%4%22%74%10%16%74%17%19%64%2%9%89%9%35%56%86%14%10%27%63%2%49%49%Between 100 and 29944%
4573521329ST MARYS HOSPITAL SUPERIOR3500 TOWER AVESUPERIORWI54880DOUGLAS7158177000Not AvailableResults are not available for this reporting period
4574521330PRAIRIE DU CHIEN MEM HOSPITAL705 E TAYLOR STPRAIRIE DU CHIENWI53821CRAWFORD60835720003%13%84%3%14%83%4%15%81%4%20%76%10%19%71%3%10%87%6%27%67%88%12%5%18%77%3%22%75%300 or more48%
4575521331BURNETT MEDICAL CTR257 W ST GEORGE AVEGRANTSBURGWI54840BURNETT71546353532%20%78%3%13%84%5%28%67%4%24%72%24%19%57%3%11%86%9%34%57%86%14%3%29%68%1%29%70%Between 100 and 29938%
4576521332SPOONER HEALTH SYSTEM819 ASH STREETSPOONERWI54801WASHBURN71563521110%8%92%1%7%92%4%19%77%2%17%81%9%10%81%3%6%91%4%21%75%90%10%2%23%75%0%24%76%Between 100 and 29939%
4577521333BLACK RIVER MEMORIAL HOSPITAL711 W ADAMS STBLACK RIVER FALLSWI54615JACKSON71528453611%13%86%1%11%88%4%19%77%4%19%77%10%20%70%7%18%75%6%22%72%92%8%7%11%82%2%16%82%Between 100 and 29946%
4578521334RIVERSIDE MEDICAL CENTER800 RIVERSIDE DRIVEWAUPACAWI54981WAUPACA71525810005%19%76%3%14%83%9%21%70%6%26%68%17%19%64%4%14%82%5%28%67%90%10%7%24%69%4%29%67%Between 100 and 29933%
4579521335HUDSON HOSPITAL405 STAGELINE ROADHUDSONWI54016SAINT CROIX71553160002%13%85%3%11%86%5%19%76%4%22%74%12%20%68%7%20%73%6%27%67%87%13%3%17%80%1%15%84%300 or more46%
4580521336HAYWARD AREA MEMORIAL HOSPITAL11040 N STATE RD 77HAYWARDWI54843SAWYER71593443211%16%83%2%11%87%4%21%75%4%26%70%14%18%68%4%19%77%3%20%77%89%11%5%22%73%2%28%70%Between 100 and 29935%
4581521337ST CROIX REGIONAL MEDICAL CTR235 STATE STREETSAINT CROIX FALLSWI54024POLK71548332614%19%77%4%19%77%5%24%71%5%28%67%15%21%64%4%18%78%7%34%59%89%11%6%22%72%2%25%73%300 or more48%
4582521338COLUMBUS COMMUNITY HOSPITAL1515 PARK AVECOLUMBUSWI53925COLUMBIA92062322002%18%80%2%13%85%4%23%73%3%24%73%14%18%68%4%13%83%4%33%63%89%11%4%19%77%2%22%76%Between 100 and 29948%
4583521339GOOD SAMARITAN HEALTH CTR601 S CENTER AVEMERRILLWI54452LINCOLN71553655112%14%84%7%12%81%6%18%76%6%24%70%11%19%70%1%17%82%9%26%65%91%9%5%23%72%1%28%71%Between 100 and 29937%
4584521340MAYO CLINIC HEALTH SYSTEM RED CEDAR2321 STOUT RDMENOMONIEWI54751DUNN71523555312%17%81%1%11%88%6%20%74%3%26%71%15%19%66%7%15%78%5%28%67%88%12%4%20%76%4%19%77%300 or more31%
4585521341RICHLAND HOSPITAL333 E SECOND STRICHLAND CENTERWI53581RICHLAND60864763212%17%81%3%13%84%4%23%73%4%27%69%12%21%67%4%10%86%5%34%61%88%12%3%20%77%2%28%70%Between 100 and 29934%
4586521342INDIANHEAD MEDICAL CTR113 4TH AVESHELL LAKEWI54871WASHBURN7154687833Not AvailableResults are not available for this reporting period
4587521343STOUGHTON HOSPITAL900 RIDGE STSTOUGHTONWI53589DANE60887366111%9%90%2%10%88%1%17%82%1%16%83%7%21%72%2%6%92%2%30%68%91%9%2%10%88%1%14%85%Between 100 and 29945%
4588521344BOSCOBEL AREA HEALTH CARE205 PARKER STBOSCOBELWI53805GRANT60837541121%13%86%3%14%83%0%20%80%2%16%82%14%14%72%0%6%94%3%23%74%91%9%1%20%79%1%31%68%Fewer than 10045%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4589521345WESTFIELDS HOSPITAL535 HOSPITAL RDNEW RICHMONDWI54017SAINT CROIX71524621014%18%78%2%16%82%5%22%73%5%30%65%15%20%65%5%18%77%7%32%61%87%13%6%23%71%2%26%72%300 or more38%
4590521346SHAWANO MEDICAL CTR309 N BARTLETTE STSHAWANOWI54166SHAWANO71552621114%17%79%3%15%82%6%27%67%5%24%71%18%18%64%8%18%74%10%33%57%87%13%10%28%62%5%35%60%300 or more32%
4591521347BALDWIN AREA MEDICAL CTR730 10TH AVEBALDWINWI54002SAINT CROIX7156843311Not AvailableResults are not available for this reporting period
4592521348VERNON MEMORIAL HOSPITAL507 SOUTH MAIN STVIROQUAWI54665VERNON60863721012%12%86%2%10%88%3%13%84%4%18%78%12%15%73%3%7%90%6%28%66%92%8%3%14%83%1%17%82%300 or more59%
4593521349RIVER FALLS AREA HOSPITAL1629 E DIVISION STRIVER FALLSWI54022PIERCE71530760002%11%87%3%12%85%3%17%80%5%19%76%11%15%74%2%10%88%7%27%66%93%7%3%14%83%2%18%80%300 or more44%
4594521350LANGLADE HOSPITAL112 E FIFTH STANTIGOWI54409LANGLADE71562323312%13%85%1%13%86%2%25%73%3%24%73%12%15%73%4%19%77%7%29%64%90%10%4%12%84%2%21%77%Between 100 and 29948%
4595521351REEDSBURG AREA MEDICAL CTR2000 N DEWEY AVEREEDSBURGWI53959SAUK60852464872%18%80%2%13%85%6%26%68%5%26%69%14%17%69%3%14%83%5%28%67%87%13%6%20%74%2%26%72%300 or more36%
4596521352UPLAND HILLS HEALTH800 COMPASSION WAYDODGEVILLEWI53533IOWA60893080002%14%84%1%11%88%6%17%77%3%20%77%10%19%71%3%15%82%5%25%70%89%11%2%15%83%1%14%85%300 or more47%
4597521353CUMBERLAND MEMORIAL HOSPITAL1110 7TH AVENUECUMBERLANDWI54829BARRON7158222741Not AvailableResults are not available for this reporting period
4598521354SOUTHWEST HEALTH CENTER1400 EAST SIDE RDPLATTEVILLEWI53818GRANT60834823315%19%76%3%9%88%7%17%76%5%30%65%6%29%65%6%10%84%6%25%69%89%11%6%20%74%4%25%71%Between 100 and 29943%
4599521355BERLIN MEMORIAL HOSPITAL225 MEMORIAL DRIVEBERLINWI54923GREEN LAKE92036113134%15%81%4%15%81%5%23%72%7%20%73%16%17%67%4%16%80%10%33%57%89%11%8%25%67%4%27%69%300 or more44%
4600521356BELLIN HEALTH OCONTO HOSPITAL820 ARBUTUS AVE-PO BOX 357OCONTOWI54153OCONTO9208351100Not AvailableResults are not available for this reporting period

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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