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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
401050291SUTTER MEDICAL CENTER OF SANTA ROSA3325 CHANATE RDSANTA ROSACA95404SONOMA70757640004%16%80%4%16%80%9%28%63%5%22%73%17%18%65%10%22%68%20%41%39%85%15%8%26%66%6%23%71%300 or more33%
402050292RIVERSIDE COUNTY REGIONAL MEDICAL CENTER26520 CACTUS AVENUEMORENO VALLEYCA92555RIVERSIDE951486400010%22%68%4%17%79%17%33%50%8%27%65%21%23%56%21%23%56%16%37%47%82%18%10%28%62%7%32%61%300 or more25%
403050295MERCY HOSPITAL2215 TRUXTUN AVENUEBAKERSFIELDCA93301KERN66163250007%24%69%9%20%71%17%29%54%9%26%65%25%19%56%15%22%63%23%35%42%80%20%12%27%61%9%25%66%300 or more21%
404050296HAZEL HAWKINS MEMORIAL HOSPITAL911 SUNSET DRIVEHOLLISTERCA95023SAN BENITO83163757115%18%77%5%17%78%8%28%64%5%25%70%21%19%60%6%23%71%14%36%50%83%17%11%24%65%10%32%58%300 or more30%
405050298BARSTOW COMMUNITY HOSPITAL820 E MOUNTAIN VIEW STREETBARSTOWCA92311SAN BERNARDINO76025617615%19%76%5%17%78%11%25%64%9%21%70%20%16%64%12%14%74%11%29%60%86%14%10%22%68%8%28%64%300 or more30%
406050300ST MARY MEDICAL CENTER18300 HIGHWAY 18APPLE VALLEYCA92307SAN BERNARDINO76024223117%25%68%9%21%70%19%31%50%10%26%64%26%20%54%14%25%61%24%36%40%80%20%13%25%62%7%24%69%300 or more22%
407050301UKIAH VALLEY MEDICAL CENTER/HOSPITAL D275 HOSPITAL DRIVEUKIAHCA95482MENDOCINO70746231112%19%79%4%15%81%6%30%64%4%25%71%20%16%64%11%20%69%21%38%41%89%11%7%27%66%4%27%69%300 or more26%
408050305ALTA BATES SUMMIT MEDICAL CENTER - ALTA BATES CAMP2450 ASHBY AVEBERKELEYCA94705ALAMEDA51020444447%26%67%7%20%73%19%33%48%9%27%64%27%18%55%19%27%54%19%34%47%82%18%12%28%60%6%22%72%300 or more27%
409050308EL CAMINO HOSPITAL2500 GRANT ROADMOUNTAIN VIEWCA94040SANTA CLARA65094070005%20%75%6%16%78%10%29%61%8%22%70%22%19%59%10%21%69%10%33%57%84%16%7%19%74%3%15%82%300 or more27%
410050309SUTTER ROSEVILLE MEDICAL CENTERONE MEDICAL PLAZAROSEVILLECA95661PLACER91678110004%19%77%6%16%78%8%23%69%6%24%70%19%18%63%9%20%71%12%34%54%84%16%6%20%74%3%17%80%300 or more36%
411050313SUTTER TRACY COMMUNITY HOSPITAL1420 N TRACY BLVDTRACYCA95376SAN JOAQUIN20983515005%14%81%5%15%80%11%24%65%5%22%73%19%17%64%5%19%76%13%28%59%84%16%7%16%77%3%19%78%300 or more27%
412050315KERN MEDICAL CENTER1700 MOUNT VERNON AVENUEBAKERSFIELDCA93306KERN661326200011%23%66%8%24%68%23%29%48%12%26%62%25%21%54%14%29%57%24%36%40%81%19%17%28%55%13%35%52%300 or more16%
413050320ALAMEDA COUNTY MEDICAL CENTER1411 E 31ST STOAKLANDCA94602ALAMEDA510437480012%23%65%6%19%75%20%29%51%11%24%65%26%18%56%20%28%52%28%34%38%81%19%12%27%61%7%32%61%300 or more27%
414050324SCRIPPS MEMORIAL HOSPITAL LA JOLLA9888 GENESEE AVENUELA JOLLACA92037SAN DIEGO85862641233%16%81%5%13%82%9%26%65%6%18%76%17%18%65%8%21%71%15%32%53%83%17%6%18%76%4%16%80%300 or more35%
415050327LOMA LINDA UNIVERSITY MEDICAL CENTER11234 ANDERSON STLOMA LINDACA92354SAN BERNARDINO90955840007%19%74%5%17%78%15%28%57%9%26%65%22%18%60%15%18%67%18%32%50%84%16%11%20%69%6%19%75%300 or more20%
416050329CORONA REGIONAL MEDICAL CENTER800 SOUTH MAIN STREETCORONACA92882RIVERSIDE95173743438%20%72%9%16%75%19%28%53%9%20%71%29%16%55%15%21%64%20%35%45%84%16%13%31%56%12%31%57%300 or more24%
417050334SALINAS VALLEY MEMORIAL HOSPITAL450 EAST ROMIE LANESALINASCA93901MONTEREY83175743336%22%72%5%17%78%12%31%57%7%24%69%21%18%61%10%23%67%20%39%41%83%17%10%24%66%6%24%70%300 or more25%
418050335SONORA REGIONAL MEDICAL CENTER1000 GREENLEY ROADSONORACA95370TUOLUMNE20953231614%18%78%7%17%76%7%23%70%9%20%71%17%17%66%7%18%75%8%42%50%88%12%10%21%69%7%25%68%300 or more36%
419050336LODI MEMORIAL HOSPITAL975 S FAIRMONT AVENUELODICA95240SAN JOAQUIN20933434116%18%76%4%19%77%12%34%54%6%26%68%26%19%55%10%20%70%11%35%54%83%17%10%21%69%8%25%67%300 or more37%
420050342PIONEERS MEMORIAL HEALTHCARE DISTRICT207 WEST LEGION ROADBRAWLEYCA92227IMPERIAL76035133338%21%71%7%21%72%11%32%57%10%22%68%23%16%61%13%19%68%18%35%47%82%18%10%24%66%6%22%72%300 or more17%
421050348UNIVERSITY OF CALIFORNIA IRVINE MED CENTER101 CITY DRIVE SOUTHORANGECA92868ORANGE71445661124%20%76%5%15%80%8%27%65%6%26%68%17%19%64%5%19%76%10%29%61%86%14%5%16%79%3%16%81%300 or more26%
422050349CORCORAN DISTRICT HOSPITAL1310 HANNA AVECORCORANCA93212KINGS55999250515%16%79%4%15%81%4%20%76%1%30%69%19%20%61%14%22%64%7%35%58%75%25%18%18%64%12%35%53%Fewer than 10024%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
423050350BEVERLY HOSPITAL309 W BEVERLY BLVDMONTEBELLOCA90640LOS ANGELES323726122210%22%68%10%18%72%19%26%55%11%27%62%25%20%55%10%19%71%22%32%46%80%20%16%24%60%11%29%60%300 or more20%
424050351TORRANCE MEMORIAL MEDICAL CENTER3330 LOMITA BLVDTORRANCECA90509LOS ANGELES31032591105%20%75%5%17%78%12%29%59%6%25%69%20%18%62%8%20%72%17%33%50%83%17%6%21%73%3%18%79%300 or more36%
425050352BARTON MEMORIAL HOSPITAL2170 SOUTH AVENUESOUTH LAKE TAHOECA96150EL DORADO53054134204%19%77%5%16%79%8%24%68%7%22%71%16%18%66%5%17%78%12%33%55%90%10%7%19%74%5%23%72%300 or more32%
426050353PROVIDENCE LITTLE COMPANY OF MARY MED CTR TORRANCE4101 TORRANCE BLVDTORRANCECA90503LOS ANGELES31054076765%19%76%6%15%79%13%28%59%7%24%69%20%17%63%8%21%71%13%33%54%81%19%7%17%76%4%17%79%300 or more30%
427050357GOLETA VALLEY COTTAGE HOSPITAL351 S PATTERSON AVESANTA BARBARACA93111SANTA BARBARA80568164462%15%83%4%11%85%6%18%76%5%20%75%18%16%66%7%13%80%13%37%50%89%11%4%16%80%3%14%83%300 or more46%
428050359TULARE REGIONAL MEDICAL CENTER869 CHERRY AVENUETULARECA93274TULARE55968808217%22%71%6%17%77%16%31%53%10%26%64%20%14%66%15%22%63%19%36%45%75%25%14%29%57%9%34%57%300 or more18%
429050360MARIN GENERAL HOSPITAL250 BON AIR ROAD, PO BOX 8010GREENBRAECA94904MARIN41592579006%22%72%5%18%77%12%30%58%9%23%68%24%22%54%14%27%59%21%34%45%82%18%9%25%66%6%22%72%300 or more33%
430050367NORTHBAY MEDICAL CENTER1200 B GALE WILSON BLVDFAIRFIELDCA94533SOLANO70764650005%17%78%6%16%78%12%24%64%7%24%69%21%17%62%9%21%70%17%38%45%85%15%10%22%68%6%26%68%300 or more25%
431050373LAC+USC MEDICAL CENTER1200 N STATE ST, ROOM C2K100LOS ANGELESCA90033LOS ANGELES32322628007%24%69%6%18%76%16%28%56%7%29%64%23%25%52%10%25%65%13%35%52%79%21%9%20%71%6%21%73%300 or more24%There were discrepancies in the data collection process
432050376LAC/HARBOR-UCLA MED CENTER1000 W CARSON STTORRANCECA90509LOS ANGELES31022221018%18%74%4%14%82%13%32%55%10%22%68%20%22%58%13%25%62%24%33%43%80%20%11%28%61%8%25%67%300 or more20%
433050378PACIFICA HOSPITAL OF THE VALLEY9449 SAN FERNANDO RDSUN VALLEYCA91352LOS ANGELES818767331010%18%72%7%18%75%16%27%57%8%19%73%24%19%57%12%13%75%18%33%49%76%24%14%24%62%14%30%56%Between 100 and 29932%
434050380GOOD SAMARITAN HOSPITAL2425 SAMARITAN DRIVESAN JOSECA95124SANTA CLARA40855920118%22%70%5%18%77%16%34%50%8%25%67%28%21%51%11%26%63%18%34%48%81%19%11%26%63%6%25%69%300 or more32%
435050382CITRUS VALLEY MEDICAL CENTER-IC CAMPUS210 W SAN BERNARDINO ROADCOVINACA91723LOS ANGELES62681424687%20%73%6%17%77%15%27%58%7%24%69%22%20%58%11%21%68%17%34%49%81%19%9%21%70%6%28%66%300 or more32%
436050385PALM DRIVE HOSPITAL501 PETALUMA AVESEBASTOPOLCA95472SONOMA70782385113%19%78%4%16%80%8%28%64%8%23%69%15%21%64%7%18%75%10%39%51%84%16%8%23%69%4%19%77%Between 100 and 29938%
437050390HEMET VALLEY MEDICAL CENTER1117 EAST DEVONSHIREHEMETCA92543RIVERSIDE95165228119%28%63%10%20%70%23%32%45%10%31%59%32%18%50%15%27%58%29%36%35%76%24%23%35%42%16%43%41%300 or more27%
438050393DOWNEY REGIONAL MEDICAL CENTER11500 BROOKSHIRE AVENUEDOWNEYCA90241LOS ANGELES52690450007%24%69%7%18%75%16%30%54%10%29%61%29%16%55%10%18%72%22%34%44%76%24%11%28%61%8%33%59%300 or more24%
439050394COMMUNITY MEMORIAL HOSPITAL SAN BUENAVENTURA147 N BRENT STVENTURACA93003VENTURA80565250114%20%76%4%16%80%10%27%63%6%22%72%21%18%61%8%24%68%18%35%47%82%18%8%27%65%4%25%71%300 or more33%
440050396SANTA BARBARA COTTAGE HOSPITAL400 WEST PUEBLOSANTA BARBARACA93102SANTA BARBARA80568271113%17%80%4%16%80%9%28%63%5%22%73%18%17%65%7%17%76%9%31%60%83%17%4%14%82%2%12%86%300 or more37%
441050397COALINGA REGIONAL MEDICAL CENTER1191 PHELPS AVENUECOALINGACA93210FRESNO55993564001%10%89%5%7%88%2%18%80%0%18%82%14%20%66%0%9%91%0%32%68%88%12%0%40%60%5%34%61%Fewer than 10017%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
442050407CHINESE HOSPITAL845 JACKSON STSAN FRANCISCOCA94133SAN FRANCISCO41598224008%28%64%8%23%69%11%29%60%14%36%50%21%23%56%11%27%62%23%38%39%83%17%16%41%43%11%45%44%300 or more28%
443050411KAISER FOUNDATION HOSPITAL - SOUTH BAY25825 SOUTH VERMONT AVENUEHARBOR CITYCA90710LOS ANGELES31051764414%19%77%4%13%83%10%22%68%5%21%74%19%18%63%9%21%70%13%30%57%87%13%5%18%77%3%20%77%300 or more28%
444050414MERCY HOSPITAL OF FOLSOM1650 CREEKSIDE DRIVEFOLSOMCA95630SACRAMENTO91698374005%22%73%6%14%80%14%25%61%8%26%66%20%18%62%7%18%75%16%35%49%85%15%9%21%70%6%20%74%300 or more39%
445050417SUTTER COAST HOSPITAL800 E WASHINGTON BLVDCRESCENT CITYCA95531DEL NORTE70746488603%17%80%4%15%81%5%28%67%4%22%74%18%18%64%9%22%69%7%34%59%89%11%7%25%68%3%30%67%300 or more25%
446050423PALO VERDE HOSPITAL250 NORTH FIRST STREETBLYTHECA92225RIVERSIDE76092241155%17%78%6%16%78%8%26%66%6%21%73%16%14%70%8%16%76%10%25%65%83%17%14%34%52%13%42%45%Between 100 and 29927%
447050424SCRIPPS GREEN HOSPITAL10666 NORTH TORREY PINES ROADLA JOLLACA92037SAN DIEGO85855436004%16%80%3%11%86%8%25%67%6%19%75%17%17%66%7%20%73%12%31%57%86%14%6%14%80%3%12%85%300 or more44%
448050425KAISER FOUNDATION HOSPITAL - SACRAMENTO2025 MORSE AVENUESACRAMENTOCA95825SACRAMENTO91697350004%21%75%4%14%82%9%24%67%6%21%73%20%19%61%9%22%69%21%39%40%87%13%8%25%67%5%24%71%300 or more38%
449050426WEST ANAHEIM MEDICAL CENTER3033 W ORANGE AVENUEANAHEIMCA92804ORANGE714827300014%21%65%12%21%67%23%28%49%18%26%56%32%21%47%11%23%66%21%31%48%82%18%18%27%55%14%30%56%300 or more11%
450050434COLUSA REGIONAL MEDICAL CENTER199 EAST WEBSTER STCOLUSACA95932COLUSA53045858214%15%81%3%9%88%7%17%76%6%26%68%16%13%71%5%17%78%9%25%66%82%18%9%25%66%7%33%60%Between 100 and 29929%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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