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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4401501311EAST ADAMS RURAL HOSPITAL903 SOUTH ADAMSRITZVILLEWA99169ADAMS5096591200Not AvailableResults are not available for this reporting period
4402501312PROSSER MEMORIAL HOSPITAL723 MEMORIAL STREETPROSSERWA99350BENTON5097862222Not AvailableResults are not available for this reporting period
4403501313CASCADE MEDICAL CENTER817 COMMERCIAL STREETLEAVENWORTHWA98826CHELAN5095485815Not AvailableResults are not available for this reporting period
4404501314OCEAN BEACH HOSPITAL174 FIRST AVENUE NORTHILWACOWA98624PACIFIC3606423181Not AvailableResults are not available for this reporting period
4405501315SKYLINE HOSPITAL211 SKYLINE DRIVEWHITE SALMONWA98672KLICKITAT50949111011%11%88%1%6%93%2%20%78%5%22%73%13%14%73%4%11%85%3%33%64%87%13%5%18%77%4%27%69%Between 100 and 29939%
4406501316KLICKITAT VALLEY HOSPITAL310 SOUTH ROOSEVELTGOLDENDALEWA98620KLICKITAT50977340225%25%70%7%15%78%10%28%62%7%34%59%35%16%49%8%22%70%11%41%48%76%24%16%27%57%7%41%52%Fewer than 10030%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4407501317COLUMBIA BASIN HOSPITAL200 NAT WASHINGTON WAYEPHRATAWA98823GRANT5097544631Not AvailableResults are not available for this reporting period
4408501318OTHELLO COMMUNITY HOSPITAL315 NORTH 14TH AVENUEOTHELLOWA99344ADAMS50948826366%15%79%5%12%83%13%24%63%6%20%74%17%19%64%8%21%71%10%27%63%81%19%6%24%70%4%23%73%Between 100 and 29921%
4409501319MORTON GENERAL HOSPITAL521 ADAMS STREETMORTONWA98356LEWIS3604965112Not AvailableResults are not available for this reporting period
4410501320QUINCY VALLEY HOSPITAL908 10TH AVENUE SOUTHWESTQUINCYWA98848GRANT5097873531Not AvailableResults are not available for this reporting period
4411501321NORTH VALLEY HOSPITAL203 SOUTH WESTERNTONASKETWA98855OKANOGAN5094862151Not AvailableResults are not available for this reporting period
4412501322FERRY COUNTY MEMORIAL HOSPITAL36 KLONDIKE ROADREPUBLICWA99166FERRY5097753333Not AvailableResults are not available for this reporting period
4413501323JEFFERSON HEALTHCARE HOSPITAL834 SHERIDAN STREETPORT TOWNSENDWA98368JEFFERSON36038522002%17%81%2%13%85%5%26%69%3%26%71%15%18%67%4%14%82%12%37%51%88%12%5%18%77%3%21%76%300 or more33%
4414501324THREE RIVERS HOSPITAL507 HOSPITAL WAYBREWSTERWA98812OKANOGAN5096892517Not AvailableResults are not available for this reporting period
4415501325FORKS COMMUNITY HOSPITAL530 BOGACHIEL WAYFORKSWA98331CLALLAM3603746271Not AvailableResults are not available for this reporting period
4416501326PROVIDENCE MOUNT CARMEL HOSPITAL982 EAST COLUMBIACOLVILLEWA99114STEVENS50968425613%17%80%2%14%84%5%20%75%2%23%75%16%17%67%4%9%87%9%23%68%86%14%3%19%78%2%19%79%Between 100 and 29932%
4417501327WHITMAN HOSPITAL AND MEDICAL CENTER1200 WEST FAIRVIEWCOLFAXWA99111WHITMAN50939734350%12%88%1%9%90%3%13%84%1%22%77%9%17%74%3%13%84%3%31%66%92%8%3%9%88%1%11%88%Between 100 and 29945%
4418501328MID VALLEY HOSPITAL810 JASMINE STREETOMAKWA98841OKANOGAN5098261760Not AvailableResults are not available for this reporting period
4419501329UNITED GENERAL HOSPITAL2000 HOSPITAL DRIVESEDRO WOOLLEYWA98284SKAGIT36085660214%17%79%4%17%79%7%14%79%5%18%77%14%18%68%1%16%83%8%31%61%83%17%8%25%67%6%19%75%Between 100 and 29934%
4420501330SUNNYSIDE COMMUNITY HOSPITAL1016 TACOMA AVENUESUNNYSIDEWA98944YAKIMA50983715004%19%77%6%16%78%9%31%60%6%31%63%21%19%60%5%19%76%10%41%49%82%18%9%30%61%5%33%62%Between 100 and 29919%
4421501331PULLMAN REGIONAL HOSPITAL835 S BISHOP BLVDPULLMANWA99163WHITMAN50933225411%16%83%0%14%86%3%19%78%1%23%76%9%20%71%4%17%79%4%32%64%91%9%2%14%84%1%12%87%300 or more41%
4422501332TRI-STATE MEMORIAL HOSPITAL1221 HIGHLAND AVENUECLARKSTONWA99403ASOTIN50975855114%19%77%4%17%79%8%17%75%5%23%72%16%17%67%7%17%76%14%33%53%88%12%6%20%74%3%17%80%300 or more46%
4423501333KITTITAS VALLEY COMMUNITY HOSPITAL603 SOUTH CHESTNUTELLENSBURGWA98926KITTITAS50996298413%18%79%3%17%80%4%23%73%5%24%71%15%17%68%5%20%75%5%33%62%92%8%7%18%75%6%22%72%Between 100 and 29934%
4424501334LAKE CHELAN COMMUNITY HOSPITAL503 EAST HIGHLANDCHELANWA98816CHELAN50968233004%18%78%3%17%80%9%24%67%4%28%68%20%19%61%12%27%61%18%35%47%90%10%12%24%64%6%22%72%Fewer than 10034%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4425501335ST ELIZABETH HOSPITAL1450 BATTERSBY AVENUEENUMCLAWWA98022KING36082525052%18%80%0%13%87%3%28%69%10%24%66%7%15%78%5%16%79%7%35%58%92%8%3%13%84%3%14%83%Between 100 and 29929%
4426501336MASON GENERAL HOSPITAL & FAMILY OF CLINICS901 MT VIEW DRIVESHELTONWA98584MASON3604261611Not AvailableResults are not available for this reporting period
4427501337LOURDES MEDICAL CENTER520 N FOURTH AVENUEPASCOWA99301FRANKLIN5095462278Not AvailableResults are not available for this reporting period
4428501338SNOQUALMIE VALLEY HOSPITAL9575 ETHAN WADE WAY SESNOQUALMIEWA98065KING4258312300Not AvailableResults are not available for this reporting period
4429501339WHIDBEY GENERAL HOSPITAL101 NORTH MAIN STREETCOUPEVILLEWA98239ISLAND36067851514%19%77%5%15%80%7%29%64%5%26%69%16%20%64%7%20%73%15%38%47%85%15%9%27%64%6%27%67%300 or more34%
4430503300SEATTLE CHILDREN'S HOSPITAL4800 SAND POINT WAY NE, PO BOX C-5371SEATTLEWA98105KING2065262000Not AvailableResults are not available for this reporting period
4431510001WEST VIRGINIA UNIVERSITY HOSPITALSMEDICAL CENTER DRIVEMORGANTOWNWV26506MONONGALIA30459840003%16%81%4%16%80%9%24%67%6%23%71%17%17%66%10%21%69%16%35%49%84%16%7%17%76%3%18%79%300 or more31%
4432510002GREENBRIER VALLEY MEDICAL CENTER202 MAPLEWOOD AVENUE PO BOX 497RONCEVERTEWV24970GREENBRIER30464744115%17%78%4%15%81%9%27%64%8%23%69%20%15%65%8%17%75%14%31%55%85%15%9%26%65%6%33%61%300 or more34%
4433510006UNITED HOSPITAL CENTER327 MEDICAL PARK DRIVEBRIDGEPORTWV26330HARRISON68134210005%19%76%4%15%81%13%29%58%8%25%67%18%19%63%5%18%77%8%32%60%82%18%9%23%68%6%30%64%300 or more30%
4434510007ST MARY'S MEDICAL CENTER2900 1ST AVENUEHUNTINGTONWV25701CABELL30452612345%15%80%5%14%81%7%21%72%5%20%75%19%18%63%7%16%77%10%30%60%86%14%6%17%77%3%15%82%300 or more36%
4435510008BERKELEY MEDICAL CENTER2500 HOSPITAL DRIVEMARTINSBURGWV25401BERKELEY30426410005%21%74%5%19%76%10%26%64%6%26%68%21%16%63%6%17%77%18%38%44%80%20%14%31%55%9%36%55%300 or more26%
4436510012PLEASANT VALLEY HOSPITAL2520 VALLEY DRIVEPOINT PLEASANTWV25550MASON30467543403%16%81%0%12%88%6%21%73%5%21%74%19%14%67%6%15%79%4%26%70%89%11%4%18%78%2%21%77%300 or more29%
4437510013REYNOLDS MEMORIAL HOSPITAL800 WHEELING AVEGLEN DALEWV26038MARSHALL30484332304%23%73%5%17%78%9%27%64%8%28%64%24%20%56%8%25%67%13%38%49%84%16%9%31%60%5%36%59%300 or more37%
4438510022CHARLESTON AREA MEDICAL CENTER501 MORRIS STREETCHARLESTONWV25301KANAWHA30438862035%20%75%5%17%78%12%26%62%8%25%67%23%17%60%13%22%65%17%36%47%82%18%10%23%67%5%24%71%300 or more34%
4439510023WEIRTON MEDICAL CENTER601 COLLIERS WAYWEIRTONWV26062HANCOCK30479760009%22%69%6%21%73%19%27%54%12%27%61%30%19%51%14%27%59%29%36%35%80%20%19%38%43%12%44%44%300 or more27%
4440510024MONONGALIA COUNTY GENERAL HOSPITAL1200 JD ANDERSON DRMORGANTOWNWV26505MONONGALIA30459812004%17%79%3%14%83%8%24%68%4%23%73%16%19%65%6%19%75%11%31%58%87%13%5%18%77%2%16%82%300 or more38%
4441510029THOMAS MEMORIAL HOSPITAL4605 MACCORKLE AVE SWSOUTH CHARLESTONWV25309KANAWHA30476636007%21%72%4%15%81%11%24%65%9%27%64%25%20%55%17%18%65%11%30%59%83%17%9%25%66%4%23%73%300 or more30%
4442510030DAVIS MEMORIAL HOSPITALPO BOX 1484ELKINSWV26241RANDOLPH30463633004%18%78%5%14%81%6%24%70%8%24%68%17%16%67%7%16%77%12%32%56%86%14%12%30%58%6%39%55%300 or more29%
4443510031ST FRANCIS HOSPITAL333 LAIDLEY STCHARLESTONWV25301KANAWHA30434765005%17%78%5%14%81%10%21%69%7%20%73%21%22%57%9%22%69%10%25%65%87%13%8%19%73%4%17%79%300 or more36%
4444510038STONEWALL JACKSON MEMORIAL HOSPITAL230 HOSPITAL PLAZAWESTONWV26452LEWIS30426980804%19%77%2%14%84%7%19%74%4%22%74%17%16%67%4%15%81%11%35%54%86%14%9%25%66%5%31%64%300 or more40%
4445510039OHIO VALLEY MEDICAL CENTER2000 EOFF STREETWHEELINGWV26003OHIO30423401235%20%75%6%20%74%11%29%60%9%21%70%21%22%57%9%18%73%8%30%62%81%19%9%25%66%6%22%72%300 or more28%
4446510046PRINCETON COMMUNITY HOSPITAL122 12TH STREETPRINCETONWV24740MERCER30448772604%17%79%2%11%87%8%24%68%6%22%72%16%22%62%8%19%73%9%30%61%87%13%7%19%74%3%23%74%300 or more35%
4447510047FAIRMONT GENERAL HOSPITAL1325 LOCUST AVENUEFAIRMONTWV26554MARION30436771005%18%77%3%15%82%13%25%62%8%22%70%20%16%64%11%22%67%13%31%56%85%15%14%28%58%8%37%55%300 or more27%
4448510048LOGAN REGIONAL MEDICAL CENTER20 HOSPITAL DRIVELOGANWV25601LOGAN30483113508%18%74%3%13%84%17%25%58%13%22%65%26%15%59%12%18%70%17%28%55%83%17%11%30%59%9%34%57%300 or more31%
4449510050WHEELING HOSPITAL1 MEDICAL PARKWHEELINGWV26003OHIO30424330004%18%78%5%15%80%10%25%65%6%23%71%21%18%61%9%19%72%11%31%58%89%11%8%22%70%4%24%72%300 or more34%
4450510053ST JOSEPH HOSPITAL1 AMALIA DRIVEBUCKHANNONWV26201UPSHUR30447220004%18%78%3%15%82%8%21%71%6%25%69%20%13%67%15%21%64%9%32%59%85%15%7%25%68%5%29%66%300 or more32%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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