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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4251471302MT ASCUTNEY HOSPITAL289 COUNTY ROADWINDSORVT05089WINDSOR80267467113%16%81%5%14%81%6%33%61%3%22%75%23%17%60%2%6%92%12%44%44%93%7%5%16%79%3%14%83%Fewer than 10030%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4252471303NORTHEASTERN VERMONT REGIONAL HOSPITAL1315 HOSPITAL DRIVESAINT JOHNSBURYVT05819CALEDONIA80274874003%16%81%3%13%84%4%21%75%4%26%70%14%14%72%3%10%87%12%35%53%88%12%5%22%73%3%27%70%300 or more32%
4253471304NORTH COUNTRY HOSPITAL AND HEALTH CENTER189 PROUTY DRIVENEWPORTVT05855ORLEANS80233473313%19%78%4%13%83%6%22%72%5%25%70%16%19%65%6%16%78%14%35%51%88%12%8%25%67%4%28%68%300 or more34%
4254471305COPLEY HOSPITAL528 WASHINGTON HIGHWAYMORRISVILLEVT05661LAMOILLE80288842312%15%83%3%11%86%4%20%76%4%23%73%13%17%70%5%16%79%9%33%58%87%13%4%22%74%2%21%77%300 or more41%
4255471306SPRINGFIELD HOSPITALPO BOX 2003SPRINGFIELDVT05156WINDSOR80288521514%20%76%3%16%81%7%32%61%9%31%60%18%17%65%6%23%71%14%41%45%84%16%10%27%63%5%32%63%300 or more27%
4256471307PORTER HOSPITAL, INC115 PORTER DRIVEMIDDLEBURYVT05753ADDISON80238847014%17%79%6%12%82%11%25%64%7%25%68%17%20%63%9%21%70%18%33%49%89%11%8%27%65%6%23%71%300 or more38%
4257480001ROY LESTER SCHNEIDER HOSPITAL,THE9048 SUGAR ESTATEST THOMASVI00801SAINT THOMAS80977683116%16%78%2%11%87%15%22%63%10%22%68%17%16%67%16%23%61%12%29%59%76%24%6%34%60%3%36%61%Between 100 and 29942%
4258480002GOV JUAN F LUIS HOSPITAL & MEDICAL CTR#4007 EST DIAMOND RUBY, CHRISTIANSTEDST CROIXVI00820SAINT CROIX3407786311Not AvailableResults are not available for this reporting period
4259490001NORTON COMMUNITY HOSPITAL100 15TH ST NWNORTONVA24273NORTON CITY70367988654%19%77%5%13%82%10%26%64%10%24%66%23%16%61%8%23%69%9%33%58%80%20%10%23%67%6%31%63%300 or more18%
4260490002RUSSELL COUNTY MEDICAL CENTER58 CARROLL STREETLEBANONVA24266RUSSELL27688381005%13%82%6%11%83%8%17%75%8%22%70%21%17%62%9%17%74%6%32%62%81%19%12%26%62%6%32%62%Between 100 and 29918%
4261490004ROCKINGHAM MEMORIAL HOSPITAL2010 HEALTH CAMPUS DRIVEHARRISONBURGVA22801HARRISONBURG CITY54068910003%19%78%5%16%79%8%30%62%5%25%70%19%21%60%6%18%76%9%33%58%86%14%8%21%71%4%25%71%300 or more24%
4262490005WINCHESTER MEDICAL CENTER220 CAMPUS BLVD SUITE 210WINCHESTERVA22601WINCHESTER CITY54053680005%17%78%4%16%80%10%26%64%5%25%70%22%17%61%8%18%74%15%35%50%86%14%8%18%74%4%18%78%300 or more32%
4263490007SENTARA NORFOLK GENERAL HOSPITAL600 GRESHAM DRNORFOLKVA23507NORFOLK CITY75738830004%15%81%4%12%84%8%22%70%4%20%76%18%17%65%11%21%68%8%31%61%87%13%5%16%79%3%18%79%300 or more33%
4264490009UNIVERSITY OF VIRGINIA MEDICAL CENTERJEFFERSON PARK AVECHARLOTTESVILLEVA22908CHARLOTTESVILLE CITY80025136274%20%76%4%17%79%12%32%56%7%26%67%21%16%63%10%23%67%16%38%46%87%13%8%24%68%3%22%75%300 or more39%
4265490011BON SECOURS DEPAUL MEDICAL CENTER150 KINGSLEY LANENORFOLKVA23505NORFOLK CITY757889500010%20%70%5%17%78%15%28%57%10%24%66%25%18%57%15%19%66%10%27%63%85%15%12%25%63%10%27%63%300 or more33%
4266490012WELLMONT LEE REGIONAL MEDICAL CENTER127 HEALTH CARE DRIVEPENNINGTON GAPVA24277LEE27654614404%10%86%5%15%80%4%13%83%12%19%69%15%8%77%0%5%95%5%27%68%83%17%8%18%74%6%26%68%Between 100 and 29920%
4267490013HALIFAX REGIONAL HOSPITAL2204 WILBORN AVENUEHALIFAXVA24558HALIFAX43451731004%15%81%2%11%87%9%22%69%7%21%72%16%18%66%8%19%73%6%28%66%87%13%6%25%69%3%31%66%300 or more35%
4268490017BON SECOURS MARYVIEW MEDICAL CENTER3636 HIGH STREETPORTSMOUTHVA23707PORTSMOUTH CITY75739822009%18%73%5%14%81%18%25%57%10%23%67%25%17%58%17%22%61%12%24%64%87%13%13%28%59%11%33%56%300 or more32%
4269490018AUGUSTA HEALTH78 MEDICAL CENTER DRIVEFISHERSVILLEVA22939AUGUSTA54093240005%20%75%3%15%82%10%31%59%7%24%69%19%19%62%10%20%70%14%35%51%86%14%9%25%66%5%26%69%300 or more36%
4270490019CULPEPER REGIONAL HOSPITAL501 SUNSET LANECULPEPERVA22701CULPEPER54082941004%19%77%5%16%79%14%23%63%8%21%71%18%20%62%7%17%76%14%31%55%85%15%12%23%65%7%24%69%300 or more29%
4271490020JOHN RANDOLPH MEDICAL CENTER411 WEST RANDOLPH ROADHOPEWELLVA23860HOPEWELL CITY80454116009%18%73%6%13%81%17%27%56%13%20%67%24%17%59%11%17%72%11%24%65%85%15%12%27%61%8%32%60%300 or more32%
4272490021CENTRA HEALTH, INC1920 ATHERHOLT ROADLYNCHBURGVA24501LYNCHBURG CITY43420047893%14%83%3%13%84%8%24%68%5%21%74%16%17%67%9%17%74%9%29%62%87%13%6%19%75%3%18%79%300 or more33%
4273490022MARY WASHINGTON HOSPITAL, INC1001 SAM PERRY BOULEVARDFREDERICKSBURGVA22401FREDERICKSBURG CITY54074111006%19%75%6%18%76%13%27%60%8%24%68%24%18%58%9%20%71%13%35%52%84%16%11%25%64%6%28%66%300 or more30%
4274490023THE FAUQUIER HOSPITAL, INC500 HOSPITAL DRIVEWARRENTONVA20186FAUQUIER54031650004%18%78%5%15%80%10%25%65%7%26%67%19%18%63%6%17%77%8%32%60%86%14%7%22%71%4%24%72%300 or more28%
4275490024CARILION ROANOKE MEMORIAL HOSPITAL1906 BELLEVIEW AVENUE, SEROANOKEVA24014ROANOKE CITY54098170005%17%78%5%17%78%7%29%64%6%22%72%24%19%57%15%26%59%10%37%53%86%14%9%22%69%5%21%74%300 or more40%
4276490032MEDICAL COLLEGE OF VIRGINIA HOSPITALS1250 EAST MARSHALL STREET - BOX 980510RICHMONDVA23298RICHMOND CITY80482809385%17%78%4%16%80%11%28%61%7%23%70%17%18%65%12%20%68%14%30%56%88%12%7%21%72%4%20%76%300 or more38%
4277490033WARREN MEMORIAL HOSPITAL1000 NORTH SHENANDOAH AVEFRONT ROYALVA22630WARREN70363603006%17%77%7%15%78%11%25%64%7%25%68%22%14%64%8%20%72%12%34%54%82%18%15%22%63%10%30%60%300 or more20%
4278490037RIVERSIDE SHORE MEMORIAL HOSPITAL9507 HOSPITAL AVENUENASSAWADOXVA23413NORTHAMPTON75741480005%17%78%5%14%81%11%20%69%8%25%67%24%19%57%8%20%72%11%29%60%82%18%15%27%58%9%37%54%300 or more21%
4279490038SMYTH COUNTY COMMUNITY HOSPITAL245 MEDICAL PARK DRIVEMARIONVA24354SMYTH27637810005%16%79%7%13%80%11%24%65%8%24%68%23%17%60%7%15%78%11%27%62%84%16%13%18%69%8%22%70%300 or more30%
4280490040INOVA ALEXANDRIA HOSPITAL4320 SEMINARY RDALEXANDRIAVA22304ALEXANDRIA CITY70350431676%21%73%6%17%77%14%28%58%7%27%66%22%19%59%12%25%63%15%32%53%80%20%11%26%63%7%26%67%300 or more35%
4281490041MARY IMMACULATE HOSPITAL2 BERNARDINE DRIVENEWPORT NEWSVA23602NEWPORT NEWS CITY75788660007%20%73%4%15%81%15%28%57%9%27%64%24%16%60%19%23%58%9%29%62%88%12%11%24%65%8%25%67%300 or more34%
4282490042CARILION NEW RIVER VALLEY MEDICAL CENTER2900 LAMB CIRCLECHRISTIANSBURGVA24073MONTGOMERY54073120002%16%82%4%16%80%6%23%71%8%23%69%17%18%65%6%24%70%11%31%58%87%13%5%18%77%3%16%81%300 or more42%
4283490043INOVA LOUDOUN HOSPITAL44045 RIVERSIDE PARKWAYLEESBURGVA20176LOUDOUN70385866004%20%76%3%20%77%9%32%59%7%26%67%20%21%59%11%26%63%16%41%43%87%13%7%28%65%4%25%71%300 or more32%
4284490044SENTARA OBICI HOSPITAL2800 GODWIN BOULEVARDSUFFOLKVA23439SUFFOLK CITY75793440004%14%82%4%14%82%8%20%72%6%19%75%17%17%66%9%17%74%6%27%67%87%13%6%16%78%4%22%74%300 or more32%
4285490045PRINCE WILLIAM HOSPITAL8700 SUDLEY RDMANASSASVA20110MANASSAS CITY70336980006%24%70%5%18%77%15%30%55%10%26%64%23%20%57%8%22%70%15%34%51%85%15%11%31%58%7%31%62%300 or more26%
4286490046SENTARA LEIGH HOSPITAL830 KEMPSVILLE ROADNORFOLKVA23502NORFOLK CITY75726166015%17%78%4%15%81%11%25%64%6%20%74%17%17%66%14%23%63%14%29%57%90%10%7%22%71%5%19%76%300 or more36%
4287490048LEWISGALE MEDICAL CENTER1900 ELECTRIC ROADSALEMVA24153SALEM54077640006%20%74%4%17%79%14%30%56%7%24%69%24%20%56%15%22%63%15%33%52%87%13%8%23%69%4%22%74%300 or more39%
4288490050VIRGINIA HOSPITAL CENTER1701 NORTH GEORGE MASON DRIVEARLINGTONVA22205ARLINGTON70355850002%15%83%4%14%82%7%22%71%5%20%75%14%16%70%5%14%81%7%31%62%86%14%3%15%82%2%12%86%300 or more37%
4289490052RIVERSIDE REGIONAL MEDICAL CENTER500 J CLYDE MORRIS BLVDNEWPORT NEWSVA23601NEWPORT NEWS CITY75759420005%19%76%5%17%78%15%27%58%6%27%67%23%20%57%11%21%68%13%31%56%83%17%8%28%64%4%25%71%300 or more27%
4290490053JOHNSTON MEMORIAL HOSPITAL16000 JOHNSTON MEMORIAL DRIVEABINGDONVA24211WASHINGTON27625810008%19%73%5%15%80%16%25%59%10%25%65%22%19%59%11%18%71%10%29%61%84%16%14%21%65%9%27%64%300 or more26%
4291490057SENTARA VIRGINIA BEACH GENERAL HOSPITAL1060 FIRST COLONIAL ROADVIRGINIA BEACHVA23454VIRGINIA BEACH CITY75739580003%16%81%4%17%79%8%25%67%5%21%74%19%18%63%12%20%68%9%32%59%90%10%5%20%75%5%18%77%300 or more30%
4292490059BON SECOURS ST MARYS HOSPITAL5801 BREMO RDRICHMONDVA23226HENRICO80428520114%16%80%4%16%80%9%27%64%6%23%71%18%19%63%11%21%68%8%30%62%88%12%7%20%73%3%19%78%300 or more32%
4293490060CLINCH VALLEY MEDICAL CENTER2949 WEST FRONT STREETRICHLANDSVA24641TAZEWELL27659660006%17%77%3%12%85%8%25%67%8%21%71%19%19%62%11%19%70%9%30%61%85%15%8%25%67%5%28%67%300 or more34%
4294490063INOVA FAIRFAX HOSPITAL8110 GATEHOUSE ROAD, 400 WESTFALLS CHURCHVA22042FAIRFAX70377633326%22%72%5%19%76%13%32%55%7%26%67%20%19%61%13%23%64%17%35%48%84%16%10%25%65%5%20%75%300 or more34%
4295490066SENTARA WILLIAMSBURG REGIONAL MEDICAL CENTER100 SENTARA CIRCLEWILLIAMSBURGVA23188JAMES CITY75798460003%16%81%2%14%84%10%31%59%5%24%71%16%18%66%7%21%72%8%30%62%89%11%3%18%79%1%17%82%300 or more29%
4296490067SOUTHSIDE REGIONAL MEDICAL CENTER200 MEDICAL PARK BOULEVARDPETERSBURGVA23805PETERSBURG CITY80476550006%16%78%4%16%80%12%23%65%8%21%71%21%17%62%11%20%69%12%28%60%84%16%8%24%68%5%27%68%300 or more32%
4297490069BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER8260 ATLEE ROADMECHANICSVILLEVA23116HANOVER80476460005%17%78%3%16%81%8%25%67%7%23%70%20%18%62%14%21%65%13%30%57%87%13%7%22%71%4%21%75%300 or more31%
4298490075DANVILLE REGIONAL MEDICAL CENTER142 SOUTH MAIN STREETDANVILLEVA24541DANVILLE CITY43479921008%18%74%7%15%78%18%25%57%12%25%63%24%17%59%13%20%67%12%28%60%81%19%15%32%53%11%41%48%300 or more31%
4299490077MARTHA JEFFERSON HOSPITAL500 MARTHA JEFFERSON DRIVECHARLOTTESVILLEVA22911ALBEMARLE43465470002%16%82%1%14%85%8%23%69%5%25%70%20%16%64%9%17%74%5%26%69%88%12%5%14%81%2%16%82%300 or more48%
4300490079MEMORIAL HOSPITAL OF MARTINSVILLE & HENRY COUNTY320 HOSPITAL DRIVEMARTINSVILLEVA24115HENRY27666672009%20%71%10%17%73%17%29%54%14%24%62%29%16%55%14%21%65%10%29%61%83%17%15%32%53%13%36%51%300 or more34%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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