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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
4201460004MCKAY DEE HOSPITAL CENTER4401 HARRISON BOULEVARDOGDENUT84403WEBER80138728003%19%78%3%16%81%5%31%64%2%28%70%10%21%69%8%20%72%11%37%52%90%10%5%19%76%2%17%81%300 or more41%
4202460005OGDEN REGIONAL MEDICAL CENTER5475 SOUTH 500 EASTOGDENUT84405WEBER80147921115%23%72%5%17%78%11%31%58%6%27%67%21%19%60%13%26%61%13%34%53%89%11%8%24%68%4%25%71%300 or more36%
4203460006LDS HOSPITAL8TH AVENUE AND C STREETSALT LAKE CITYUT84143SALT LAKE80140811002%18%80%1%15%84%6%26%68%2%23%75%11%21%68%6%19%75%6%35%59%89%11%5%19%76%3%16%81%300 or more37%
4204460007VALLEY VIEW MEDICAL CENTER1303 NORTH MAIN STREETCEDAR CITYUT84721IRON43586858002%16%82%2%14%84%5%27%68%1%22%77%10%19%71%6%20%74%8%36%56%91%9%6%15%79%3%17%80%300 or more40%
4205460009UNIVERSITY HEALTH CARE/UNIV HOSPITALS AND CLINICS50 NORTH MEDICAL DRIVESALT LAKE CITYUT84132SALT LAKE80158121213%22%75%4%18%78%8%29%63%7%25%68%17%20%63%5%18%77%9%30%61%88%12%5%18%77%3%16%81%300 or more32%
4206460010INTERMOUNTAIN MEDICAL CENTER5121 SOUTH COTTONWOOD STREETMURRAYUT84107SALT LAKE80150770003%20%77%3%16%81%7%31%62%2%26%72%12%20%68%6%20%74%8%35%57%90%10%6%19%75%3%16%81%300 or more36%
4207460011CASTLEVIEW HOSPITAL300 NORTH HOSPITAL DRIVEPRICEUT84501CARBON43563748005%21%74%3%17%80%7%26%67%5%24%71%20%18%62%11%19%70%11%32%57%90%10%9%27%64%7%34%59%300 or more39%
4208460013MOUNTAIN VIEW HOSPITAL1000 EAST 100 NORTHPAYSONUT84651UTAH80146571005%22%73%3%17%80%11%27%62%6%27%67%20%19%61%11%22%67%12%33%55%89%11%7%25%68%6%27%67%300 or more38%
4209460014MOUNTAIN WEST MEDICAL CENTER2055 NORTH MAIN STREETTOOELEUT84074TOOELE43584337004%18%78%5%16%79%7%25%68%6%18%76%19%20%61%9%17%74%7%31%62%88%12%9%24%67%6%31%63%300 or more33%
4210460015LOGAN REGIONAL HOSPITAL500 EAST 1400 NORTHLOGANUT84341CACHE43571610003%18%79%2%14%84%4%27%69%2%24%74%12%21%67%6%21%73%8%32%60%91%9%4%20%76%2%21%77%300 or more41%
4211460017BRIGHAM CITY COMMUNITY HOSPITAL950 SOUTH MEDICAL DRIVEBRIGHAM CITYUT84302BOX ELDER43573494716%16%78%4%12%84%7%24%69%5%22%73%17%28%55%7%19%74%9%30%61%87%13%8%23%69%6%27%67%Between 100 and 29936%
4212460019UINTAH BASIN MEDICAL CENTER250 WEST 300 NORTH (75-2)ROOSEVELTUT84066DUCHESNE43572261634%21%75%5%16%79%6%25%69%7%28%65%22%22%56%12%20%68%7%31%62%83%17%8%29%63%4%28%68%Between 100 and 29926%
4213460021DIXIE REGIONAL MEDICAL CENTER1380 EAST MEDICAL CENTER DRIVEST GEORGEUT84790WASHINGTON43525121002%18%80%2%14%84%4%26%70%2%24%74%10%19%71%7%19%74%8%33%59%90%10%4%16%80%2%13%85%300 or more39%
4214460023AMERICAN FORK HOSPITAL170 NORTH 1100 EASTAMERICAN FORKUT84003UTAH80185533053%19%78%2%15%83%5%28%67%2%26%72%10%19%71%6%21%73%11%43%46%92%8%5%21%74%3%19%78%300 or more42%
4215460026SEVIER VALLEY MEDICAL CENTER1000 NORTH MAIN STREETRICHFIELDUT84701SEVIER43589341002%13%85%0%12%88%2%16%82%0%23%77%5%16%79%3%13%84%5%33%62%90%10%3%16%81%2%27%71%Between 100 and 29938%
4216460030ASHLEY REGIONAL MEDICAL CENTER150 WEST 100 NORTHVERNALUT84078UINTAH43578933427%20%73%5%15%80%10%24%66%9%26%65%17%22%61%11%22%67%12%34%54%86%14%12%27%61%9%38%53%300 or more34%
4217460033GARFIELD MEMORIAL HOSPITAL200 NORTH 400 EASTPANGUITCHUT84759GARFIELD43567688113%9%88%1%11%88%4%18%78%0%24%76%6%12%82%2%14%84%5%36%59%94%6%4%18%78%0%17%83%Fewer than 10036%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4218460035BEAVER VALLEY HOSPITAL1109 NORTH 100 WESTBEAVERUT84713BEAVER43543871024%16%80%2%12%86%5%19%76%6%30%64%14%29%57%2%16%82%6%25%69%86%14%14%4%82%4%18%78%Fewer than 10033%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4219460039BEAR RIVER VALLEY HOSPITAL905 NORTH 1000 WESTTREMONTONUT84337BOX ELDER43520747080%13%87%2%10%88%1%14%85%2%16%82%1%13%86%2%14%84%3%21%76%94%6%3%7%90%2%14%84%Between 100 and 29937%
4220460041DAVIS HOSPITAL AND MEDICAL CENTER1600 WEST ANTELOPE DRIVELAYTONUT84041DAVIS80180710004%20%76%2%14%84%7%29%64%4%27%69%18%19%63%6%20%74%8%38%54%89%11%8%22%70%6%25%69%300 or more38%
4221460042LAKEVIEW HOSPITAL630 EAST MEDICAL DRIVEBOUNTIFULUT84010DAVIS80129922114%20%76%3%15%82%7%31%62%5%25%70%15%21%64%7%22%71%10%36%54%90%10%5%25%70%4%26%70%300 or more39%
4222460043OREM COMMUNITY HOSPITAL331 NORTH 400 WESTOREMUT84057UTAH80171433072%17%81%2%15%83%3%28%69%3%21%76%8%21%71%4%20%76%8%38%54%93%7%5%9%86%2%12%86%Between 100 and 29943%
4223460044ALTA VIEW HOSPITAL9660 SOUTH 1300 EASTSANDYUT84094SALT LAKE80150126003%19%78%1%16%83%5%29%66%1%29%70%11%23%66%7%25%68%6%35%59%91%9%5%20%75%3%22%75%300 or more38%
4224460047ST MARKS HOSPITAL1200 EAST 3900 SOUTHSALT LAKE CITYUT84124SALT LAKE80126877006%24%70%4%18%78%13%33%54%6%27%67%23%23%54%11%25%64%12%35%53%85%15%9%25%66%6%25%69%300 or more40%
4225460049THE ORTHOPEDIC SPECIALTY HOSPITAL5848 SOUTH 300 EASTMURRAYUT84107SALT LAKE80131441003%16%81%1%12%87%4%22%74%2%24%74%11%16%73%5%15%80%3%27%70%91%9%5%15%80%2%12%86%300 or more58%
4226460051JORDAN VALLEY MEDICAL CENTER3580 WEST 9000 SOUTHWEST JORDANUT84088SALT LAKE80156188886%20%74%3%17%80%11%29%60%6%26%68%20%18%62%9%20%71%8%32%60%88%12%10%24%66%7%27%66%300 or more32%
4227460052TIMPANOGOS REGIONAL HOSPITAL750 WEST 800 NORTHOREMUT84057UTAH80171468004%20%76%4%18%78%8%28%64%5%25%70%21%21%58%6%20%74%6%31%63%87%13%6%23%71%5%24%71%300 or more38%
4228460054CACHE VALLEY SPECIALITY HOSPITAL2380 NORTH 400 EASTNORTH LOGANUT84341CACHE43571397002%16%82%3%14%83%5%20%75%5%20%75%11%16%73%4%19%77%5%23%72%91%9%5%21%74%3%19%78%Between 100 and 29956%
4229460057PARK CITY MEDICAL CENTER900 ROUND VALLEY DRIVEPARK CITYUT84060SUMMIT43565870001%15%84%1%12%87%3%21%76%2%22%76%5%19%76%6%17%77%3%22%75%92%8%4%13%83%2%12%86%300 or more48%
4230460058RIVERTON HOSPITAL3741 WEST 12600 SOUTHRIVERTONUT84065SALT LAKE80128540002%20%78%2%15%83%5%32%63%2%25%73%13%19%68%7%21%72%8%36%56%91%9%6%18%76%3%16%81%300 or more45%
4231461300DELTA COMMUNITY MEDICAL CENTER126 SOUTH WHITE SAGE AVENUEDELTAUT84624MILLARD43586455911%17%82%1%9%90%1%29%70%1%23%76%5%29%66%4%12%84%4%34%62%88%12%3%18%79%2%16%82%Fewer than 10037%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4232461301FILLMORE COMMUNITY MEDICAL CENTER674 SOUTH HIGHWAY 99FILLMOREUT84631MILLARD43574355914%13%83%1%10%89%1%27%72%1%26%73%6%14%80%3%28%69%6%41%53%94%6%1%12%87%3%9%88%Fewer than 10031%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4233461302MOAB REGIONAL HOSPITAL450 WEST WILLIAMS WAYMOABUT84532GRAND4357193501Not AvailableResults are not available for this reporting period
4234461303SANPETE VALLEY HOSPITAL - CAH1100 SOUTH MEDICAL DRIVEMOUNT PLEASANTUT84647SANPETE43576224412%15%83%2%11%87%1%15%84%3%20%77%5%15%80%6%18%76%10%27%63%92%8%6%17%77%3%26%71%Between 100 and 29941%
4235461304CENTRAL VALLEY MEDICAL CENTER - CAH48 WEST 1500 NORTHNEPHIUT84648JUAB43562330003%16%81%0%6%94%6%21%73%3%18%79%16%13%71%7%15%78%6%28%66%90%10%5%23%72%3%10%87%300 or more48%
4236461305MILFORD VALLEY MEMORIAL HOSPITAL850 NORTH MAIN STREETMILFORDUT84751BEAVER4353872411Not AvailableResults are not available for this reporting period
4237461306GUNNISON VALLEY HOSPITAL64 EAST 100 NORTHGUNNISONUT84634SANPETE4355287246Not AvailableResults are not available for this reporting period
4238461307HEBER VALLEY MEDICAL CENTER1485 SOUTH HIGHWAY 40HEBER CITYUT84032WASATCH43565425002%14%84%3%11%86%4%25%71%1%25%74%7%19%74%9%13%78%7%26%67%94%6%3%14%83%2%19%79%Between 100 and 29941%
4239461308SAN JUAN HOSPITAL380 WEST 100 NORTHMONTICELLOUT84535SAN JUAN4355872116Not AvailableResults are not available for this reporting period
4240461309KANE COUNTY HOSPITAL355 NORTH MAIN STREETKANABUT84741KANE4356445811Not AvailableResults are not available for this reporting period
4241461310BLUE MOUNTAIN HOSPITAL802 SOUTH 200 WESTBLANDINGUT84511SAN JUAN4356783993Not AvailableResults are not available for this reporting period
4242463301PRIMARY CHILDRENS MEDICAL CENTER100 NORTH MARIO CAPECCHI DRIVESALT LAKE CITYUT84113SALT LAKE8016626200Not AvailableResults are not available for this reporting period
4243470001CENTRAL VERMONT MEDICAL CENTERBOX 547BARREVT05641WASHINGTON80237141002%16%82%3%17%80%6%22%72%5%20%75%14%20%66%4%13%83%10%35%55%89%11%7%20%73%3%26%71%300 or more31%
4244470003FLETCHER ALLEN HOSPITAL OF VERMONT111 COLCHESTER AVEBURLINGTONVT05401CHITTENDEN80284700004%19%77%5%18%77%8%27%65%6%25%69%19%20%61%8%24%68%21%38%41%88%12%8%27%65%3%22%75%300 or more37%
4245470005RUTLAND REGIONAL MEDICAL CENTER160 ALLEN STRUTLANDVT05701RUTLAND80277571113%14%83%4%14%82%5%20%75%5%19%76%17%19%64%6%19%75%11%39%50%88%12%5%25%70%4%27%69%300 or more42%
4246470011BRATTLEBORO MEMORIAL HOSPITAL17 BELMONT AVEBRATTLEBOROVT05301WINDHAM80225703413%19%78%3%18%79%5%22%73%6%25%69%16%20%64%5%19%76%9%34%57%86%14%9%25%66%5%25%70%300 or more34%
4247470012SOUTHWESTERN VERMONT MEDICAL CENTER100 HOSPITAL DRIVEBENNINGTONVT05201BENNINGTON80244263613%16%81%3%14%83%3%24%73%6%20%74%13%18%69%4%18%78%15%39%46%90%10%5%20%75%2%23%75%300 or more32%
4248470024NORTHWESTERN MEDICAL CENTER INC133 FAIRFIELD STREETSAINT ALBANSVT05478FRANKLIN80252459114%18%78%5%16%79%9%26%65%6%24%70%19%18%63%6%18%76%12%36%52%87%13%8%22%70%5%19%76%300 or more26%
4249471300GRACE COTTAGE HOSPITALPO BOX 216TOWNSHENDVT05353WINDHAM80236579202%11%87%2%10%88%2%31%67%4%26%70%11%22%67%6%13%81%11%28%61%93%7%6%19%75%2%22%76%Fewer than 10037%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
4250471301GIFFORD MEDICAL CENTER44 SOUTH MAIN STREETRANDOLPHVT05060ORANGE80272844413%19%78%5%16%79%10%27%63%7%30%63%16%20%64%6%20%74%6%39%55%89%11%8%20%72%3%21%76%300 or more41%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: over 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: over 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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