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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
301050073KAISER FOUNDATION HOSPITAL AND REHAB CENTER975 SERENO DRVALLEJOCA94589SOLANO70765110005%20%75%4%15%81%10%26%64%7%24%69%19%18%63%10%22%68%12%33%55%85%15%6%23%71%3%21%76%300 or more30%
302050075KAISER FOUNDATION HOSPITAL OAKLAND/RICHMOND280 W MACARTHUR BLVDOAKLANDCA94611ALAMEDA51075210007%25%68%5%17%78%12%30%58%8%26%66%23%20%57%13%25%62%24%36%40%84%16%11%30%59%6%30%64%300 or more32%
303050076KAISER FOUNDATION HOSPITAL - SAN FRANCISCO2425 GEARY BLVDSAN FRANCISCOCA94115SAN FRANCISCO41583326464%18%78%4%15%81%9%23%68%6%20%74%17%19%64%9%23%68%12%35%53%85%15%5%21%74%2%21%77%300 or more38%
304050077SCRIPPS MERCY HOSPITAL4077 5TH AVESAN DIEGOCA92103SAN DIEGO61929481116%20%74%6%16%78%13%29%58%7%24%69%19%18%63%12%22%66%18%35%47%82%18%11%24%65%7%25%68%300 or more24%
305050078PROVIDENCE LITTLE CO OF MARY MED CTR SAN PEDRO1300 W 7TH STSAN PEDROCA90732LOS ANGELES31083233115%18%77%5%16%79%12%23%65%7%20%73%20%15%65%5%17%78%21%30%49%80%20%8%20%72%6%21%73%300 or more26%
306050079DOCTORS MEDICAL CENTER - SAN PABLO2000 VALE RDSAN PABLOCA94806CONTRA COSTA510970500010%24%66%8%18%74%21%31%48%13%26%61%28%17%55%14%25%61%29%33%38%73%27%22%31%47%14%36%50%300 or more23%
307050082ST JOHNS REGIONAL MEDICAL CENTER1600 N ROSE AVEOXNARDCA93030VENTURA80598825006%22%72%6%19%75%16%32%52%7%27%66%21%19%60%8%22%70%13%31%56%83%17%9%21%70%6%24%70%300 or more26%
308050084ST JOSEPHS MEDICAL CENTER OF STOCKTON1800 N CALIFORNIA STSTOCKTONCA95204SAN JOAQUIN20994320007%21%72%6%18%76%14%27%59%7%25%68%21%20%59%15%20%65%22%31%47%81%19%11%23%66%6%24%70%300 or more26%
309050089COMMUNITY HOSPITAL OF SAN BERNARDINO1805 MEDICAL CENTER DRIVESAN BERNARDINOCA92411SAN BERNARDINO90988763337%23%70%10%23%67%19%28%53%10%24%66%17%15%68%14%20%66%17%30%53%80%20%12%25%63%10%28%62%300 or more15%
310050090SONOMA VALLEY HOSPITAL347 ANDRIEUX STSONOMACA95476SONOMA70793550004%20%76%5%17%78%8%25%67%3%22%75%21%15%64%10%23%67%19%32%49%87%13%6%31%63%5%24%71%Between 100 and 29932%
311050091COMMUNITY HOSPITAL OF HUNTINGTON PARK2623 E SLAUSON AVEHUNTINGTON PARKCA90255LOS ANGELES32358319318%19%73%8%16%76%11%26%63%10%23%67%21%19%60%12%19%69%19%31%50%76%24%12%25%63%11%30%59%300 or more30%
312050093SAINT AGNES MEDICAL CENTER1303 E HERNDON AVEFRESNOCA93710FRESNO55945030005%21%74%4%17%79%11%30%59%7%23%70%23%21%56%12%21%67%15%29%56%85%15%7%24%69%4%25%71%300 or more34%
313050096DOCTORS HOSPITAL OF WEST COVINA, INC725 S ORANGE AVEWEST COVINACA91790LOS ANGELES62633884810%8%92%0%0%100%0%7%93%0%3%97%10%11%79%12%0%88%0%0%100%100%0%11%0%89%11%0%89%Fewer than 10035%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
314050099SAN ANTONIO COMMUNITY HOSPITAL999 SAN BERNARDINO RDUPLANDCA91786SAN BERNARDINO71498528115%19%76%5%16%79%12%30%58%7%22%71%21%18%61%11%24%65%22%35%43%85%15%7%24%69%4%20%76%300 or more27%
315050100SHARP MEMORIAL HOSPITAL7901 FROST STSAN DIEGOCA92123SAN DIEGO85893934003%15%82%4%14%82%8%22%70%5%19%76%15%18%67%7%18%75%8%27%65%86%14%4%12%84%2%12%86%300 or more34%
316050101SUTTER SOLANO MEDICAL CENTER300 HOSPITAL DRVALLEJOCA94589SOLANO70755452806%18%76%6%15%79%17%25%58%10%25%65%22%18%60%9%21%70%13%28%59%83%17%11%27%62%7%27%66%300 or more26%
317050102PARKVIEW COMMUNITY HOSPITAL MEDICAL CENTER3865 JACKSON STREETRIVERSIDECA92503RIVERSIDE951688221112%21%67%9%19%72%16%29%55%11%25%64%30%18%52%15%22%63%29%34%37%82%18%17%32%51%14%34%52%300 or more19%
318050103WHITE MEMORIAL MEDICAL CENTER1720 E CESAR AVENUELOS ANGELESCA90033LOS ANGELES32326850006%16%78%4%16%80%12%25%63%8%21%71%23%18%59%8%22%70%13%32%55%84%16%8%14%78%5%19%76%300 or more38%
319050104SAINT FRANCIS MEDICAL CENTER3630 EAST IMPERIAL HIGHWAYLYNWOODCA90262LOS ANGELES310900890011%21%68%12%18%70%17%29%54%12%26%62%28%18%54%16%21%63%16%28%56%79%21%14%20%66%10%26%64%300 or more18%
320050107MARIAN REGIONAL MEDICAL CENTER1400 E CHURCH STSANTA MARIACA93454SANTA BARBARA80573930005%20%75%7%17%76%11%30%59%6%28%66%15%17%68%6%14%80%8%30%62%86%14%7%18%75%4%21%75%300 or more29%
321050108SUTTER GENERAL HOSPITAL2801 L STREETSACRAMENTOCA95816SACRAMENTO91673389994%18%78%4%15%81%12%29%59%6%25%69%18%19%63%9%21%70%16%37%47%86%14%7%24%69%4%24%72%300 or more32%
322050110LOMPOC VALLEY MEDICAL CENTER1515 E OCEAN AVENUELOMPOCCA93436SANTA BARBARA80573733006%22%72%5%17%78%12%26%62%8%26%66%20%21%59%6%19%75%16%32%52%84%16%9%24%67%6%29%65%300 or more27%
323050111TEMPLE COMMUNITY HOSPITAL235 N HOOVER STLOS ANGELESCA90004LOS ANGELES213382725210%18%72%7%13%80%14%21%65%15%24%61%23%9%68%11%19%70%14%25%61%80%20%16%20%64%18%19%63%Between 100 and 2999%
324050112SANTA MONICA - UCLA MED CTR & ORTHOPAEDIC HOSPITAL1250 16TH STREETSANTA MONICACA90404LOS ANGELES31031940005%24%71%6%17%77%11%32%57%5%29%66%24%14%62%8%20%72%12%32%56%80%20%6%20%74%5%19%76%300 or more26%
325050113SAN MATEO MEDICAL CENTER222 W 39TH AVESAN MATEOCA94403SAN MATEO65057322227%22%71%4%20%76%16%31%53%4%29%67%21%17%62%10%23%67%20%34%46%77%23%11%26%63%8%28%64%300 or more24%
326050115PALOMAR HEALTH DOWNTOWN CAMPUS555 E VALLEY PARKWAYESCONDIDOCA92025SAN DIEGO76073930004%21%75%7%16%77%9%28%63%7%25%68%19%20%61%8%16%76%14%30%56%81%19%8%21%71%6%20%74%300 or more32%
327050116NORTHRIDGE HOSPITAL MEDICAL CENTER18300 ROSCOE BLVDNORTHRIDGECA91325LOS ANGELES81888585007%24%69%6%19%75%19%32%49%9%26%65%21%20%59%9%23%68%20%37%43%82%18%11%26%63%6%28%66%300 or more25%
328050118DOCTORS HOSPITAL OF MANTECA1205 E NORTH STMANTECACA95336SAN JOAQUIN20982331116%18%76%2%14%84%9%28%63%6%23%71%19%17%64%12%22%66%12%33%55%85%15%8%24%68%6%22%72%300 or more41%
329050121ADVENTIST MEDICAL CENTER115 MALL DRIVEHANFORDCA93230KINGS55958290007%23%70%6%19%75%13%30%57%8%26%66%21%21%58%8%20%72%15%32%53%84%16%11%25%64%8%32%60%300 or more21%
330050122DAMERON HOSPITAL525 WEST ACACIA STREETSTOCKTONCA95203SAN JOAQUIN20994455506%20%74%5%18%77%12%26%62%7%25%68%20%18%62%8%20%72%17%35%48%84%16%10%25%65%7%28%65%300 or more25%
331050124USC VERDUGO HILLS HOSPITAL1812 VERDUGO BLVDGLENDALECA91209LOS ANGELES81879071004%18%78%5%15%80%8%24%68%7%22%71%19%18%63%6%17%77%15%38%47%80%20%8%22%70%5%22%73%300 or more36%
332050125REGIONAL MEDICAL CENTER OF SAN JOSE225 N JACKSON AVENUESAN JOSECA95116SANTA CLARA408259500012%21%67%9%17%74%20%26%54%13%23%64%26%18%56%15%20%65%21%28%51%80%20%13%28%59%11%31%58%300 or more23%
333050126VALLEY PRESBYTERIAN HOSPITAL15107 VANOWEN STVAN NUYSCA91406LOS ANGELES81890239066%25%69%8%20%72%17%34%49%7%27%66%30%19%51%16%22%62%23%36%41%79%21%9%32%59%6%33%61%300 or more22%
334050127WOODLAND MEMORIAL HOSPITAL1325 COTTONWOOD STREETWOODLANDCA95695YOLO53066239614%18%78%4%14%82%8%26%66%5%20%75%17%12%71%7%17%76%13%34%53%86%14%9%20%71%5%21%74%Between 100 and 29928%
335050128TRI-CITY MEDICAL CENTER4002 VISTA WAYOCEANSIDECA92056SAN DIEGO76072484117%20%73%6%17%77%13%29%58%11%25%64%19%23%58%11%21%68%20%35%45%85%15%12%29%59%9%29%62%Between 100 and 29928%
336050129ST BERNARDINE MEDICAL CENTER2101 N WATERMAN AVESAN BERNARDINOCA92404SAN BERNARDINO90988144406%20%74%7%17%76%14%27%59%7%24%69%23%17%60%15%21%64%14%30%56%81%19%9%22%69%5%24%71%300 or more26%
337050131NOVATO COMMUNITY HOSPITAL180 ROWLAND WAYNOVATOCA94945MARIN41520913003%16%81%4%13%83%7%23%70%7%19%74%19%18%63%5%22%73%8%29%63%86%14%3%17%80%2%11%87%300 or more34%
338050132SAN GABRIEL VALLEY MEDICAL CENTER438 W LAS TUNAS DRIVESAN GABRIELCA91776LOS ANGELES626289545410%25%65%8%22%70%18%30%52%11%29%60%25%20%55%13%24%63%20%36%44%78%22%14%32%54%9%36%55%300 or more23%
339050133RIDEOUT MEMORIAL HOSPITAL726 4TH STMARYSVILLECA95901YUBA53074943009%25%66%8%18%74%21%30%49%12%26%62%29%17%54%15%25%60%30%32%38%74%26%23%32%45%16%40%44%300 or more22%
340050135SOUTHERN CALIFORNIA HOSPITAL AT HOLLYWOOD6245 DE LONGPRE AVEHOLLYWOODCA90028LOS ANGELES323462227120%21%59%18%17%65%32%23%45%23%24%53%34%19%47%20%20%60%24%26%50%72%28%24%27%49%23%29%48%300 or more14%
341050136PETALUMA VALLEY HOSPITAL400 N MCDOWELL BLVDPETALUMACA94954SONOMA70777811114%19%77%6%17%77%7%25%68%6%24%70%17%20%63%4%14%82%11%35%54%85%15%7%27%66%4%25%71%300 or more28%
342050137KAISER FOUNDATION HOSPITAL - PANORAMA CITY13652 CANTARA STPANORAMA CITYCA91402LOS ANGELES81837533335%21%74%5%15%80%11%26%63%7%23%70%19%19%62%5%16%79%10%30%60%85%15%6%17%77%4%18%78%300 or more32%
343050138KAISER FOUNDATION HOSPITAL - LOS ANGELES4867 SUNSET BLVDLOS ANGELESCA90027LOS ANGELES32378340115%19%76%5%15%80%9%22%69%6%22%72%20%19%61%8%20%72%12%30%58%85%15%6%17%77%4%17%79%300 or more35%
344050139KAISER FOUNDATION HOSPITAL - DOWNEY9333 IMPERIAL HIGHWAYDOWNEYCA90242LOS ANGELES56246160075%18%77%4%15%81%10%25%65%6%23%71%19%18%63%6%18%76%10%30%60%85%15%6%16%78%4%16%80%300 or more28%
345050140KAISER FOUNDATION HOSPITAL FONTANA9961 SIERRA AVEFONTANACA92335SAN BERNARDINO90942755005%19%76%4%14%82%10%25%65%7%22%71%18%18%64%9%20%71%15%32%53%87%13%7%17%76%4%19%77%300 or more29%
346050145COMMUNITY HOSPITAL OF THE MONTEREY PENINSULA23625 W R HOLMAN HIGHWAYMONTEREYCA93940MONTEREY83162453114%19%77%5%14%81%7%25%68%6%20%74%18%17%65%4%14%82%12%29%59%86%14%5%13%82%3%14%83%300 or more40%
347050146CITY OF HOPE HELFORD CLINICAL RESEARCH HOSPITAL1500 E DUARTE ROADDUARTECA91010LOS ANGELES62635981112%16%82%2%11%87%9%27%64%3%22%75%13%20%67%5%21%74%9%24%67%91%9%3%12%85%1%8%91%300 or more35%
348050149CALIFORNIA HOSPITAL MEDICAL CENTER LA1401 SOUTH GRAND AVENUELOS ANGELESCA90015LOS ANGELES213748241111%23%66%9%18%73%21%28%51%11%28%61%25%20%55%17%22%61%18%33%49%76%24%13%26%61%9%29%62%300 or more14%
349050150SIERRA NEVADA MEMORIAL HOSPITAL155 GLASSON WAYGRASS VALLEYCA95945NEVADA53027460004%22%74%7%20%73%10%27%63%5%23%72%19%19%62%10%22%68%11%38%51%87%13%11%28%61%6%28%66%300 or more31%
350050152SAINT FRANCIS MEMORIAL HOSPITAL900 HYDE STSAN FRANCISCOCA94109SAN FRANCISCO41535360009%25%66%7%20%73%16%30%54%11%29%60%22%20%58%11%25%64%19%38%43%83%17%11%24%65%7%25%68%300 or more23%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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