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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
251041319DE QUEEN MEDICAL CENTER, INC1306 WEST COLLIN RAYE DRIVEDE QUEENAR71832SEVIER8705844111Not AvailableResults are not available for this reporting period
252041320LITTLE RIVER MEMORIAL HOSPITAL451 WEST LOCKE STREETASHDOWNAR71822LITTLE RIVER8708985011Not AvailableResults are not available for this reporting period
253041321BAPTIST HEALTH MEDICAL CENTER-ARKADELPHIA3050 TWIN RIVERS DRIVEARKADELPHIAAR71923CLARK87024526224%18%78%3%10%87%8%24%68%10%25%65%17%16%67%6%19%75%5%24%71%79%21%9%22%69%4%34%62%Between 100 and 29924%
254041322FULTON COUNTY HOSPITAL679 NORTH MAIN STREETSALEMAR72576FULTON8708952691Not AvailableResults are not available for this reporting period
255041323ASHLEY COUNTY MEDICAL CENTER1015 UNITY ROADCROSSETTAR71635ASHLEY87036441115%19%76%8%12%80%7%19%74%9%25%66%22%23%55%5%19%76%4%24%72%77%23%12%26%62%8%36%56%Between 100 and 29921%
256041324ST VINCENT MORRILTON#4 HOSPITAL DRIVEMORRILTONAR72110CONWAY50197723005%16%79%2%15%83%4%17%79%5%29%66%22%22%56%3%16%81%9%26%65%86%14%6%20%74%3%29%68%Between 100 and 29936%
257041326DELTA MEMORIAL HOSPITAL300 EAST PICKENSDUMASAR71639DESHA8703824303Not AvailableResults are not available for this reporting period
258041327BRADLEY COUNTY MEDICAL CENTER404 SOUTH BRADLEY STREETWARRENAR71671BRADLEY8702263731Not AvailableResults are not available for this reporting period
259041328CHICOT MEMORIAL MEDICAL CENTER2729 SOUTH HIGHWAY 65 & 82LAKE VILLAGEAR71653CHICOT8702655351Not AvailableResults are not available for this reporting period
260041329MERCY HOSPITAL BERRYVILLE214 CARTER STREETBERRYVILLEAR72616CARROLL87042333553%18%79%4%8%88%4%26%70%6%12%82%19%22%59%19%16%65%7%27%66%89%11%11%19%70%7%29%64%Fewer than 10045%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance., There were discrepancies in the data collection process
261041330PIGGOTT COMMUNITY HOSPITAL1206 GORDON DUCKWORTH DRIVEPIGGOTTAR72454CLAY8705983881Not AvailableResults are not available for this reporting period
262041331OZARKS COMMUNITY HOSPITAL OF GRAVETTE1101 JACKSON STREET SWGRAVETTEAR72736BENTON4797875291Not AvailableResults are not available for this reporting period
263043300ARKANSAS CHILDREN'S HOSPITAL800 MARSHALL STREET SLOT 301LITTLE ROCKAR72202PULASKI5013641100Not AvailableResults are not available for this reporting period
264050002ST ROSE HOSPITAL27200 CALAROGA AVEHAYWARDCA94545ALAMEDA51078262008%20%72%5%16%79%19%28%53%10%23%67%25%18%57%13%19%68%15%33%52%84%16%9%26%65%6%27%67%300 or more18%
265050006ST JOSEPH HOSPITAL2700 DOLBEER STEUREKACA95501HUMBOLDT70744581217%26%67%8%22%70%17%33%50%8%28%64%24%21%55%12%20%68%19%38%43%82%18%14%30%56%7%32%61%300 or more25%
266050007PENINSULA MEDICAL CENTER1501 TROUSDALE DRIVEBURLINGAMECA94010SAN MATEO65069652704%18%78%4%15%81%12%29%59%5%20%75%18%19%63%6%19%75%9%30%61%84%16%5%14%81%2%13%85%300 or more39%
267050008CALIFORNIA PACIFIC MEDICAL CTR-DAVIES CAMPUS HOSP45 CASTRO STREETSAN FRANCISCOCA94114SAN FRANCISCO41560060007%21%72%5%14%81%18%33%49%8%25%67%22%15%63%10%21%69%21%36%43%79%21%10%25%65%6%24%70%300 or more29%
268050009QUEEN OF THE VALLEY MEDICAL CENTER1000 TRANCAS STNAPACA94558NAPA70725244114%21%75%4%16%80%11%30%59%6%25%69%20%18%62%10%23%67%22%36%42%84%16%7%20%73%3%20%77%300 or more28%
269050013ST HELENA HOSPITAL10 WOODLAND ROADSAINT HELENACA94574NAPA70796336113%14%83%6%14%80%7%22%71%4%22%74%18%11%71%5%14%81%13%26%61%88%12%5%17%78%2%15%83%300 or more38%
270050014SUTTER AMADOR HOSPITAL200 MISSION BLVDJACKSONCA95642AMADOR20922375003%18%79%5%16%79%6%27%67%5%26%69%22%18%60%3%14%83%8%33%59%85%15%5%28%67%3%27%70%300 or more30%
271050016MARIAN REGIONAL MEDICAL CENTER, ARROYO GRANDE345 S HALCYON RDARROYO GRANDECA93420SAN LUIS OBISPO80548942615%18%77%4%16%80%10%25%65%8%22%70%17%16%67%8%23%69%20%33%47%85%15%9%19%72%6%22%72%300 or more40%
272050017MERCY GENERAL HOSPITAL4001 J STSACRAMENTOCA95819SACRAMENTO91645345454%20%76%5%16%79%11%26%63%7%24%69%17%20%63%10%22%68%17%35%48%85%15%8%23%69%5%25%70%300 or more37%
273050018PACIFIC ALLIANCE MEDICAL CENTER531 W COLLEGE STLOS ANGELESCA90012LOS ANGELES213624841111%24%65%11%21%68%18%27%55%13%27%60%24%23%53%13%24%63%26%36%38%79%21%14%31%55%12%34%54%300 or more17%
274050022RIVERSIDE COMMUNITY HOSPITAL4445 MAGNOLIA AVENUERIVERSIDECA92501RIVERSIDE95178830008%20%72%8%17%75%19%30%51%9%23%68%26%19%55%15%22%63%24%37%39%83%17%11%29%60%7%31%62%300 or more32%
275050024PARADISE VALLEY HOSPITAL2400 EAST 4TH STNATIONAL CITYCA91950SAN DIEGO61947043219%18%73%8%17%75%17%24%59%11%26%63%20%20%60%12%19%69%16%27%57%83%17%14%26%60%13%28%59%Between 100 and 2999%
276050025UNIVERSITY OF CALIFORNIA SAN DIEGO MEDICAL CENTER200 WEST ARBOR DRIVESAN DIEGOCA92103SAN DIEGO61954362224%19%77%5%15%80%8%28%64%5%24%71%19%19%62%11%18%71%12%32%56%85%15%7%21%72%4%18%78%300 or more28%
277050026GROSSMONT HOSPITAL5555 GROSSMONT CENTER DRIVE BOX 58LA MESACA91942SAN DIEGO61946507114%18%78%6%16%78%10%29%61%7%23%70%19%18%63%10%20%70%16%34%50%85%15%7%21%72%4%20%76%300 or more27%
278050028MAD RIVER COMMUNITY HOSPITAL3800 JANES RDARCATACA95521HUMBOLDT70782236214%19%77%8%18%74%7%24%69%5%24%71%18%16%66%8%18%74%14%41%45%86%14%9%26%65%5%22%73%300 or more26%
279050030OROVILLE HOSPITAL2767 OLIVE HIGHWAYOROVILLECA95966BUTTE53053385009%20%71%14%19%67%12%31%57%10%21%69%27%18%55%13%21%66%19%40%41%77%23%18%31%51%13%40%47%300 or more27%
280050036BAKERSFIELD MEMORIAL HOSPITAL420 34TH ST BOX 1888BAKERSFIELDCA93301KERN66132717927%22%71%8%19%73%15%29%56%8%24%68%23%18%59%8%19%73%13%34%53%84%16%10%23%67%6%23%71%300 or more21%
281050038SANTA CLARA VALLEY MEDICAL CENTER751 SOUTH BASCOM AVENUESAN JOSECA95128SANTA CLARA40888550009%20%71%4%18%78%17%32%51%9%25%66%22%18%60%14%25%61%25%35%40%78%22%9%30%61%10%33%57%Between 100 and 29928%
282050039ENLOE MEDICAL CENTER1531 ESPLANADECHICOCA95926BUTTE53033273003%17%80%4%17%79%8%26%66%6%22%72%15%18%67%7%18%75%12%36%52%88%12%6%19%75%3%20%77%300 or more25%
283050040LAC/OLIVE VIEW-UCLA MEDICAL CENTER14445 OLIVE VIEW DRIVESYLMARCA91342LOS ANGELES81836415558%24%68%5%16%79%19%27%54%9%25%66%20%21%59%13%23%64%29%37%34%80%20%9%26%65%5%25%70%300 or more25%
284050042ST ELIZABETH COMMUNITY HOSPITAL2550 SISTER MARY COLUMBA DRIVERED BLUFFCA96080TEHAMA53052980124%20%76%5%15%80%11%23%66%8%23%69%15%19%66%8%19%73%14%38%48%83%17%9%25%66%5%27%68%300 or more26%
285050043ALTA BATES SUMMIT MEDICAL CENTER350 HAWTHORNE AVENUEOAKLANDCA94609ALAMEDA51065540009%21%70%8%16%76%20%31%49%9%26%65%25%20%55%20%29%51%21%34%45%79%21%13%31%56%9%29%62%300 or more26%
286050045EL CENTRO REGIONAL MEDICAL CENTER1415 ROSS AVENUEEL CENTROCA92243IMPERIAL76033971008%23%69%10%19%71%17%26%57%8%26%66%23%16%61%8%20%72%22%29%49%84%16%13%28%59%8%33%59%300 or more17%
287050046OJAI VALLEY COMMUNITY HOSPITAL1306 MARICOPA HWYOJAICA93023VENTURA80564022803%13%84%2%14%84%4%22%74%4%25%71%18%21%61%4%21%75%9%32%59%86%14%5%22%73%4%24%72%Between 100 and 29931%
288050047CALIFORNIA PACIFIC MEDICAL CTR-PACIFIC CAMPUS HOSP2333 BUCHANAN STREETSAN FRANCISCOCA94115SAN FRANCISCO41560060004%22%74%5%19%76%9%29%62%6%25%69%22%19%59%7%24%69%26%39%35%81%19%7%26%67%3%22%75%300 or more37%
289050054SAN GORGONIO MEMORIAL HOSPITAL600 NORTH HIGHLAND SPRINGS AVENUEBANNINGCA92220RIVERSIDE95176921017%19%74%7%17%76%11%28%61%8%24%68%24%20%56%10%22%68%23%36%41%82%18%12%32%56%9%32%59%300 or more30%
290050055CALIFORNIA PACIFIC MEDICAL CTR - ST. LUKE'S CAMPUS3555 CESAR CHAVEZ STREETSAN FRANCISCOCA94110SAN FRANCISCO41564165627%24%69%6%17%77%13%27%60%8%22%70%23%19%58%10%20%70%16%33%51%81%19%11%30%59%8%23%69%300 or more22%
291050056ANTELOPE VALLEY HOSPITAL1600 W AVE JLANCASTERCA93534LOS ANGELES66194950007%19%74%7%17%76%14%26%60%8%23%69%26%17%57%13%21%66%22%33%45%81%19%12%24%64%9%30%61%300 or more36%
292050057KAWEAH DELTA MEDICAL CENTER400 W MINERAL KING AVEVISALIACA93291TULARE55962420006%17%77%8%19%73%13%27%60%8%26%66%22%21%57%10%21%69%16%31%53%82%18%11%25%64%6%25%69%300 or more27%
293050058GLENDALE MEM HOSPITAL & HLTH CENTER1420 S CENTRAL AVEGLENDALECA91204LOS ANGELES81850219008%21%71%8%14%78%17%25%58%10%22%68%22%19%59%14%21%65%16%33%51%82%18%13%25%62%9%25%66%300 or more20%
294050060COMMUNITY REGIONAL MEDICAL CENTER2823 FRESNO STREETFRESNOCA93715FRESNO55945960007%23%70%4%21%75%15%31%54%6%26%68%20%19%61%11%23%66%18%37%45%86%14%10%24%66%7%27%66%300 or more32%
295050063HOLLYWOOD PRESBYTERIAN MEDICAL CENTER1300 N VERMONT AVELOS ANGELESCA90028LOS ANGELES213413300010%25%65%9%20%71%16%28%56%10%29%61%26%21%53%16%23%61%12%34%54%81%19%16%25%59%11%29%60%300 or more24%
296050067OAK VALLEY DISTRICT HOSPITAL350 S OAK AVEOAKDALECA95361STANISLAUS20984730117%17%76%3%20%77%12%31%57%5%32%63%28%16%56%5%19%76%17%38%45%81%19%10%25%65%5%25%70%Between 100 and 29921%
297050069ST JOSEPH HOSPITAL1100 WEST STEWART DRORANGECA92868ORANGE71463391115%20%75%5%17%78%11%29%60%6%23%71%20%19%61%8%21%71%10%34%56%85%15%7%14%79%4%14%82%300 or more31%
298050070KAISER FOUNDATION HOSPITAL - SOUTH SAN FRANCISCO1200 EL CAMINO REALSOUTH SAN FRANCISCOCA94080SAN MATEO65074232003%18%79%3%15%82%10%23%67%6%21%73%16%20%64%7%21%72%20%36%44%86%14%5%23%72%3%21%76%300 or more37%
299050071KAISER FOUNDATION HOSPITAL-SANTA CLARA700 LAWRENCE EXPRESSWAYSANTA CLARACA95051SANTA CLARA40823664004%18%78%4%14%82%9%25%66%5%22%73%16%19%65%8%19%73%12%33%55%87%13%5%17%78%2%17%81%300 or more35%
300050072KAISER FOUNDATION HOSPITAL - WALNUT CREEK1425 S MAIN STWALNUT CREEKCA94596CONTRA COSTA92529540005%25%70%5%16%79%13%28%59%6%26%68%21%21%58%9%24%67%23%37%40%85%15%8%27%65%4%25%71%300 or more36%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: over 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: over 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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