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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
151030093BANNER DEL E WEBB MEDICAL CENTER14502 WEST MEEKER BOULEVARDSUN CITY WESTAZ85375MARICOPA62321440005%17%78%5%18%77%9%28%63%6%24%70%20%18%62%12%20%68%14%36%50%87%13%9%22%69%6%23%71%300 or more31%
152030094ARROWHEAD HOSPITAL18701 NORTH 67TH AVENUEGLENDALEAZ85308MARICOPA62356110005%21%74%5%18%77%8%27%65%6%26%68%23%20%57%11%25%64%12%37%51%86%14%9%24%67%7%25%68%300 or more33%There were discrepancies in the data collection process
153030101WESTERN ARIZONA REGIONAL MEDICAL CTR2735 SILVER CREEK ROADBULLHEAD CITYAZ86442MOHAVE92876322736%18%76%9%18%73%10%26%64%8%24%68%20%19%61%12%21%67%11%29%60%83%17%10%24%66%6%24%70%300 or more34%
154030103MAYO CLINIC HOSPITAL5777 EAST MAYO BOULEVARDPHOENIXAZ85054MARICOPA48051562962%13%85%2%12%86%3%19%78%4%19%77%13%18%69%6%17%77%6%30%64%90%10%1%8%91%1%7%92%300 or more37%There were discrepancies in the data collection process
155030105BANNER HEART HOSPITAL6750 EAST BAYWOOD AVENUEMESAAZ85206MARICOPA48085450503%17%80%6%20%74%5%23%72%5%20%75%18%16%66%10%20%70%12%38%50%87%13%5%18%77%3%15%82%300 or more36%
156030107ARIZONA SPINE AND JOINT HOSPITAL4620 EAST BASELINE ROADMESAAZ85206MARICOPA48083247703%14%83%4%14%82%4%18%78%6%24%70%13%14%73%7%14%79%4%27%69%91%9%4%13%83%3%10%87%300 or more62%
157030108SURGICAL HOSPITAL OF PHOENIX, THE6501 NORTH 19TH AVENUEPHOENIXAZ85015MARICOPA60279560202%13%85%6%14%80%4%15%81%8%21%71%16%17%67%5%12%83%6%17%77%88%12%3%18%79%3%15%82%300 or more47%
158030110WEST VALLEY HOSPITAL13677 WEST MCDOWELL ROADGOODYEARAZ85395MARICOPA62388215007%19%74%7%18%75%11%28%61%8%23%69%24%19%57%16%23%61%12%32%56%84%16%12%24%64%10%26%64%300 or more28%There were discrepancies in the data collection process
159030111UNIVERSITY OF ARIZONA MEDICAL CTR- SOUTH CAM, THE2800 EAST AJO WAYTUCSONAZ85713PIMA52029444717%23%70%6%20%74%17%31%52%8%26%66%21%19%60%13%22%65%23%33%44%76%24%18%25%57%10%30%60%300 or more21%
160030112ARIZONA ORTHOPEDIC AND SURGICAL SPECIALITY HOSP2905 WEST WARNER ROADCHANDLERAZ85224MARICOPA48060390003%11%86%5%10%85%4%16%80%6%20%74%17%17%66%4%14%82%5%20%75%93%7%5%12%83%2%12%86%300 or more63%
161030113WHITERIVER PHS INDIAN HOSPITAL200 WEST HOSPITAL DRIVE (PO BOX 860)WHITERIVERAZ85941NAVAJO9283384911Not AvailableResults are not available for this reporting period
162030114ORO VALLEY HOSPITAL1551 EAST TANGERINE ROADORO VALLEYAZ85755PIMA52090135005%19%76%5%17%78%10%30%60%7%27%66%22%18%60%12%20%68%11%37%52%88%12%8%20%72%5%18%77%300 or more41%
163030115BANNER ESTRELLA MEDICAL CENTER9201 WEST THOMAS ROADPHOENIXAZ85037MARICOPA62332740004%17%79%3%16%81%9%26%65%6%22%72%18%16%66%11%20%69%8%26%66%88%12%6%18%76%4%18%78%300 or more28%
164030117VALLEY VIEW MEDICAL CENTER5330 SOUTH HIGHWAY 95FORT MOHAVEAZ86426MOHAVE92878822737%18%75%11%21%68%10%31%59%11%22%67%22%19%59%8%15%77%10%33%57%83%17%10%22%68%6%21%73%300 or more29%
165030118YAVAPAI REGIONAL MEDICAL CENTER-EAST7700 EAST FLORENTINE ROADPRESCOTT VALLEYAZ86314YAVAPAI92844281654%20%76%7%17%76%9%28%63%8%26%66%26%18%56%9%16%75%13%30%57%88%12%6%23%71%3%23%74%300 or more32%
166030119MERCY GILBERT MEDICAL CENTER3555 SOUTH VAL VISTA DRIVEGILBERTAZ85296MARICOPA48072883274%20%76%6%19%75%10%27%63%5%26%69%18%20%62%8%20%72%7%26%67%86%14%7%15%78%4%16%80%300 or more27%
167030120GILBERT HOSPITAL5656 SOUTH POWER ROADGILBERTAZ85295MARICOPA48027958353%20%77%9%22%69%9%22%69%9%24%67%15%20%65%7%13%80%5%31%64%87%13%11%17%72%7%18%75%Between 100 and 29927%
168030121MOUNTAIN VISTA MEDICAL CENTER, LP1301 SOUTH CRISMON ROADMESAAZ85209MARICOPA48035861008%20%72%9%18%73%13%27%60%9%23%68%21%20%59%15%22%63%11%29%60%83%17%13%23%64%11%24%65%300 or more32%
169030122BANNER GATEWAY MEDICAL CENTER1900 NORTH HIGLEY ROADGILBERTAZ85234MARICOPA48054320004%18%78%3%17%80%9%30%61%5%24%71%18%18%64%15%27%58%7%30%63%89%11%6%17%77%3%17%80%300 or more31%
170030123SCOTTSDALE HEALTHCARE-THOMPSON PEAK HOSPITAL7400 EAST THOMPSON PEAK PARKWAYSCOTTSDALEAZ85255MARICOPA48032470044%17%79%5%19%76%8%26%66%5%21%74%19%20%61%8%20%72%6%27%67%81%19%5%17%78%4%14%82%300 or more38%
171030130BANNER IRONWOOD MEDICAL CENTER37000 NORTH GANTZEL ROADSAN TAN VALLEYAZ85140PINAL48039440303%18%79%2%15%83%5%24%71%5%21%74%12%18%70%9%19%72%6%23%71%90%10%6%13%81%4%16%80%300 or more28%
172030131OASIS HOSPITAL750 NORTH 40TH STREETPHOENIXAZ85008MARICOPA60279777003%15%82%4%13%83%7%19%74%7%24%69%16%14%70%7%14%79%6%25%69%90%10%6%13%81%4%12%84%300 or more59%
173030132FLORENCE HOSPITAL AT ANTHEM, LLC4545 NORTH HUNT HIGHWAYFLORENCEAZ85132PINAL5208683333Not AvailableResults are not available for this reporting period
174030134BANNER GOLDFIELD MEDICAL CENTER2050 WEST SOUTHERN AVENUEAPACHE JUNCTIONAZ85120PINAL4802373200Not AvailableResults are not available for this reporting period
175031300WICKENBURG COMMUNITY HOSPITAL520 ROSE LANEWICKENBURGAZ85390MARICOPA92868454211%10%89%5%12%83%4%23%73%6%10%84%17%15%68%11%9%80%8%26%66%84%16%2%28%70%3%20%77%Between 100 and 29948%
176031301BENSON HOSPITAL450 SOUTH OCOTILLO STREETBENSONAZ85602COCHISE5205862261Not AvailableResults are not available for this reporting period
177031302NORTHERN COCHISE COMMUNITY HOSPITAL901 WEST REX ALLEN DRIVEWILLCOXAZ85643COCHISE52038435414%16%80%8%13%79%5%21%74%5%29%66%17%20%63%11%21%68%18%29%53%75%25%8%27%65%7%31%62%Between 100 and 29944%
178031303DOUGLAS COMMUNITY HOSPITAL, INC2174 WEST OAK AVENUEDOUGLASAZ85607COCHISE5203647931Not AvailableResults are not available for this reporting period
179031304PAGE HOSPITAL501 NORTH NAVAJO DRIVEPAGEAZ86040COCONINO92864524242%17%81%1%15%84%5%19%76%4%20%76%11%19%70%7%19%74%6%30%64%91%9%7%20%73%2%24%74%Between 100 and 29931%
180031305HOPI HEALTH CARE CENTERHIGHWAY 264, MILEPOST 388POLACCAAZ86042NAVAJO9287376000Not AvailableResults are not available for this reporting period
181031309SAGE MEMORIAL HOSPITALSTATE ROUTE 264 SOUTH 191 PO BOX 457GANADOAZ86505APACHE9287554559Not AvailableResults are not available for this reporting period
182031311LITTLE COLORADO MEDICAL CENTER1501 NORTH WILLIAMSON AVENUEWINSLOWAZ86047NAVAJO9282894691Not AvailableResults are not available for this reporting period
183031312COPPER QUEEN COMMUNITY HOSPITAL101 COLE AVENUEBISBEEAZ85603COCHISE52043253830%15%85%4%13%83%3%29%68%9%32%59%13%16%71%3%17%80%11%36%53%80%20%6%32%62%5%18%77%Fewer than 10025%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
184031313CARONDELET HOLY CROSS HOSPITAL1171 WEST TARGET RANGE ROADNOGALESAZ85621SANTA CRUZ52028530006%20%74%3%16%81%8%25%67%7%23%70%19%13%68%3%11%86%12%28%60%80%20%10%29%61%8%32%60%Between 100 and 29929%
185031314COBRE VALLEY REGIONAL MEDICAL CENTER5880 SOUTH HOSPITAL DRIVEGLOBEAZ85501GILA92842532616%16%78%5%16%79%11%24%65%8%21%71%22%19%59%10%16%74%18%29%53%87%13%9%21%70%6%29%65%300 or more36%
186031315WHITE MOUNTAIN REGIONAL MEDICAL CENTER118 SOUTH MOUNTAIN AVENUESPRINGERVILLEAZ85938APACHE92833343685%18%77%2%10%88%8%16%76%10%24%66%15%13%72%0%17%83%5%26%69%87%13%7%18%75%5%18%77%Fewer than 10042%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
187033302PHOENIX CHILDREN'S HOSPITAL1919 EAST THOMAS ROADPHOENIXAZ85016MARICOPA6029330400Not AvailableResults are not available for this reporting period
188040001SILOAM SPRINGS REGIONAL HOSPITAL603 NORTH PROGRESS AVENUESILOAM SPRINGSAR72761BENTON47952441415%18%77%4%13%83%8%26%66%7%23%70%19%18%63%8%18%74%10%27%63%87%13%8%24%68%6%29%65%300 or more33%
189040002JOHNSON REGIONAL MEDICAL CENTER1100 EAST POPLAR STREETCLARKSVILLEAR72830JOHNSON47975454547%21%72%5%14%81%10%22%68%7%27%66%21%19%60%5%16%79%9%32%59%79%21%11%30%59%7%30%63%300 or more25%
190040004WASHINGTON REGIONAL MED CTR AT NORTH HILLS3215 N NORTH HILLS BLVDFAYETTEVILLEAR72703WASHINGTON47946351134%16%80%5%14%81%8%24%68%7%23%70%18%17%65%7%18%75%7%28%65%86%14%7%20%73%5%18%77%300 or more37%
191040007ST VINCENT INFIRMARY MEDICAL CENTERTWO ST VINCENT CIRCLELITTLE ROCKAR72205PULASKI50155230007%17%76%2%14%84%13%26%61%7%24%69%20%18%62%13%22%65%8%26%66%84%16%9%20%71%5%21%74%300 or more35%
192040010MERCY HOSPITAL NORTHWEST ARKANSAS2710 RIFE MEDICAL LANEROGERSAR72758BENTON47933880004%18%78%2%16%82%8%31%61%5%24%71%20%21%59%9%20%71%9%32%59%88%12%4%19%77%3%17%80%300 or more47%There were discrepancies in the data collection process
193040011CHAMBERS MEMORIAL HOSPITAL719 DETROIT STREETDANVILLEAR72833YELL47949522412%13%85%1%9%90%6%20%74%5%20%75%15%15%70%1%13%86%4%23%73%79%21%6%17%77%1%28%71%300 or more24%
194040014WHITE COUNTY MEDICAL CENTER3214 EAST RACE AVENUESEARCYAR72143WHITE50127831005%17%78%4%13%83%10%25%65%7%22%71%18%16%66%11%20%69%6%25%69%81%19%7%21%72%6%24%70%300 or more36%
195040015MENA REGIONAL HEALTH SYSTEM311 NORTH MORROW STREETMENAAR71953POLK47939461005%19%76%5%14%81%7%25%68%12%21%67%24%22%54%6%23%71%8%29%63%83%17%13%22%65%9%40%51%Between 100 and 29923%
196040016UAMS MEDICAL CENTER4301 WEST MARKHAM STREET MAIL SLOT 612LITTLE ROCKAR72205PULASKI50168650005%20%75%6%16%78%11%28%61%7%24%69%19%20%61%10%22%68%7%26%67%81%19%7%20%73%4%19%77%300 or more22%
197040017NORTH ARKANSAS REGIONAL MEDICAL CENTER620 NORTH MAIN STREETHARRISONAR72601BOONE87041440005%19%76%4%14%82%10%24%66%8%25%67%22%19%59%6%15%79%7%28%65%80%20%10%26%64%7%31%62%300 or more29%
198040018SUMMIT MEDICAL CENTEREAST MAIN AND SOUTH 20TH STREETVAN BURENAR72956CRAWFORD47947143003%17%80%7%13%80%9%19%72%5%23%72%15%16%69%8%19%73%6%25%69%81%19%11%28%61%8%27%65%Between 100 and 29925%
199040019FORREST CITY MEDICAL CENTER1601 NEWCASTLE ROADFORREST CITYAR72335SAINT FRANCIS87026100007%16%77%3%13%84%12%23%65%8%21%71%22%18%60%17%16%67%8%24%68%83%17%8%25%67%6%30%64%300 or more26%
200040020ST BERNARDS MEDICAL CENTER225 E JACKSONJONESBOROAR72401CRAIGHEAD87097241003%16%81%3%14%83%10%25%65%6%22%72%17%17%66%8%19%73%6%26%68%82%18%6%20%74%3%22%75%300 or more34%

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created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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