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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
801100137HEART OF FLORIDA REGIONAL MEDICAL CENTER40100 US HWY 27 NDAVENPORTFL33837POLK863422497113%26%61%12%20%68%23%26%51%16%27%57%34%15%51%15%22%63%23%29%48%75%25%21%30%49%16%33%51%300 or more28%
802100140BAPTIST MEDICAL CENTER - NASSAU1250 S 18TH STFERNANDINA BEACHFL32034NASSAU90432135004%16%80%3%12%85%9%24%67%8%21%71%19%20%61%11%21%68%6%26%68%83%17%7%17%76%4%17%79%300 or more26%
803100142JACKSON HOSPITAL4250 HOSPITAL DRMARIANNAFL32446JACKSON85071826204%15%81%1%10%89%9%24%67%6%22%72%16%16%68%10%16%74%5%28%67%89%11%6%21%73%4%25%71%300 or more30%
804100150LOWER KEYS MEDICAL CENTER5900 COLLEGE ROADKEY WESTFL33040MONROE30529455316%22%72%5%16%79%11%21%68%10%20%70%26%16%58%14%25%61%17%32%51%81%19%16%34%50%9%39%52%300 or more25%
805100151MAYO CLINIC4500 SAN PABLO RDJACKSONVILLEFL32224DUVAL90495320002%16%82%3%11%86%6%26%68%4%23%73%15%18%67%5%16%79%5%27%68%90%10%2%9%89%1%7%92%300 or more35%There were discrepancies in the data collection process
806100154SOUTH MIAMI HOSPITAL, INC6200 SW 73RD STSOUTH MIAMIFL33143MIAMI-DADE78666240003%12%85%3%11%86%9%21%70%5%19%76%16%14%70%6%17%77%10%23%67%82%18%5%13%82%3%15%82%300 or more27%
807100156LAKE CITY MEDICAL CENTER340 NW COMMERCE DRLAKE CITYFL32055COLUMBIA38671990005%18%77%3%15%82%10%21%69%7%21%72%21%17%62%11%20%69%13%30%57%86%14%7%21%72%4%21%75%300 or more34%
808100157LAKELAND REGIONAL MEDICAL CENTER1324 LAKELAND HILLS BLVDLAKELANDFL33805POLK86368711005%18%77%6%17%77%11%27%62%7%25%68%20%18%62%13%23%64%12%32%56%82%18%9%23%68%4%23%73%300 or more28%
809100161CENTRAL FLORIDA REGIONAL HOSPITAL1401 W SEMINOLE BLVDSANFORDFL32771SEMINOLE40732145006%19%75%6%17%77%13%25%62%9%24%67%23%17%60%14%20%66%14%28%58%85%15%9%28%63%6%29%65%300 or more27%
810100166DOCTORS HOSPITAL OF SARASOTA5731 BEE RIDGE RDSARASOTAFL34233SARASOTA94134211005%19%76%5%17%78%11%29%60%8%24%68%22%19%59%10%18%72%10%33%57%87%13%7%20%73%5%19%76%300 or more34%
811100167PLANTATION GENERAL HOSPITAL401 NW 42ND AVEPLANTATIONFL33317BROWARD95458750108%19%73%6%14%80%16%25%59%10%21%69%22%17%61%13%18%69%12%25%63%80%20%12%23%65%9%25%66%300 or more25%
812100168BOCA RATON REGIONAL HOSPITAL800 MEADOWS RDBOCA RATONFL33486PALM BEACH56136250025%20%75%4%15%81%14%27%59%6%24%70%24%18%58%10%25%65%17%34%49%78%22%8%22%70%4%20%76%300 or more40%
813100173FLORIDA HOSPITAL TAMPA3100 E FLETCHER AVETAMPAFL33613HILLSBOROUGH81361572006%20%74%7%17%76%15%25%60%9%25%66%24%19%57%11%23%66%13%31%56%83%17%13%27%60%9%28%63%300 or more26%There were discrepancies in the data collection process
814100175DESOTO MEMORIAL HOSPITAL900 N ROBERT AVEARCADIAFL34265DE SOTO86349435355%19%76%5%16%79%9%26%65%6%22%72%25%19%56%9%22%69%10%36%54%81%19%9%24%67%6%30%64%300 or more35%
815100176PALM BEACH GARDENS MEDICAL CENTER3360 BURNS RDPALM BEACH GARDENSFL33410PALM BEACH56162214117%17%76%4%13%83%12%22%66%8%21%71%23%17%60%16%21%63%13%31%56%81%19%10%23%67%7%22%71%300 or more46%
816100177CAPE CANAVERAL HOSPITAL701 W COCOA BEACH CAUSEWAYCOCOA BEACHFL32932BREVARD32179971113%16%81%5%17%78%8%24%68%6%19%75%15%18%67%4%14%82%10%30%60%85%15%7%21%72%4%19%77%300 or more34%
817100179MEMORIAL HOSPITAL JACKSONVILLE3625 UNIVERSITY BLVD SJACKSONVILLEFL32216DUVAL90439961118%18%74%8%18%74%18%27%55%10%22%68%27%20%53%14%20%66%11%27%62%83%17%10%26%64%7%27%66%300 or more29%
818100180ST PETERSBURG GENERAL HOSPITAL6500 38TH AVE NSAINT PETERSBURGFL33710PINELLAS72738414146%18%76%8%16%76%11%25%64%11%21%68%19%18%63%8%18%74%11%28%61%86%14%8%22%70%7%25%68%300 or more24%
819100181LARKIN COMMUNITY HOSPITAL7031 SW 62ND AVESOUTH MIAMIFL33143MIAMI-DADE30528475009%18%73%11%14%75%15%26%59%12%23%65%19%11%70%8%13%79%16%27%57%82%18%13%22%65%16%28%56%Between 100 and 29919%
820100183CORAL GABLES HOSPITAL3100 DOUGLAS RDCORAL GABLESFL33134MIAMI-DADE305445846110%17%73%5%12%83%15%23%62%9%24%67%24%12%64%10%15%75%14%26%60%77%23%14%28%58%12%27%61%300 or more33%
821100187PALMETTO GENERAL HOSPITAL2001 W 68TH STHIALEAHFL33016MIAMI-DADE30582350007%18%75%5%12%83%11%21%68%8%22%70%27%13%60%8%15%77%12%28%60%75%25%13%27%60%12%26%62%300 or more37%
822100189NORTHWEST MEDICAL CENTER2801 N STATE RD 7MARGATEFL33063BROWARD954974040012%21%67%10%19%71%20%30%50%13%26%61%29%19%52%19%21%60%17%29%54%77%23%16%30%54%11%30%59%300 or more28%
823100191MEDICAL CENTER OF TRINITY9330 SR 54TRINITYFL34655PASCO72784817338%18%74%8%16%76%12%26%62%11%23%66%26%18%56%9%18%73%9%26%65%82%18%11%20%69%8%22%70%300 or more29%
824100200BROWARD HEALTH IMPERIAL POINT6401 N FEDERAL HWYFORT LAUDERDALEFL33308BROWARD95477685006%21%73%7%18%75%12%29%59%7%25%68%20%17%63%11%20%69%12%30%58%83%17%8%22%70%6%18%76%300 or more22%
825100204NORTH FLORIDA REGIONAL MEDICAL CENTER6500 NEWBERRY RDGAINESVILLEFL32605ALACHUA35233341008%20%72%6%16%78%14%29%57%10%24%66%24%18%58%14%25%61%16%30%54%82%18%10%24%66%6%22%72%300 or more34%
826100206MEMORIAL HOSPITAL OF TAMPA2901 SWANN AVETAMPAFL33609HILLSBOROUGH81387364007%19%74%5%17%78%14%25%61%9%24%67%26%18%56%11%20%69%10%27%63%81%19%10%24%66%8%26%66%300 or more29%
827100209KENDALL REGIONAL MEDICAL CENTER11750 BIRD RDMIAMIFL33175MIAMI-DADE30522330008%17%75%7%14%79%13%25%62%9%21%70%26%16%58%11%16%73%14%28%58%79%21%14%23%63%11%26%63%300 or more23%
828100211PASCO REGIONAL MEDICAL CENTER13100 FT KING ROADDADE CITYFL33525PASCO35256831749%25%66%8%20%72%16%28%56%14%26%60%33%18%49%12%21%67%18%33%49%75%25%17%28%55%10%29%61%300 or more26%
829100212OCALA REGIONAL MEDICAL CENTER1431 SW 1ST AVEOCALAFL34478MARION35240110009%19%72%8%18%74%17%27%56%11%24%65%25%19%56%14%21%65%15%27%58%85%15%12%23%65%8%23%69%300 or more35%
830100213BLAKE MEDICAL CENTER2020 59TH ST WBRADENTONFL34209MANATEE94179266119%21%70%7%18%75%15%28%57%11%25%64%29%18%53%15%22%63%19%31%50%83%17%11%27%62%8%26%66%300 or more33%
831100217SEBASTIAN RIVER MEDICAL CENTER13695 US HWY 1SEBASTIANFL32978INDIAN RIVER77258931879%24%67%5%16%79%19%29%52%10%27%63%27%20%53%13%21%66%11%34%55%79%21%17%24%59%9%26%65%300 or more39%
832100220GULF COAST MEDICAL CENTER LEE MEM HEALTH SYSTEM13681 DOCTOR'S WAYFORT MYERSFL33912LEE23976850005%20%75%9%22%69%12%25%63%8%23%69%25%17%58%11%25%64%12%35%53%84%16%11%24%65%7%23%70%300 or more32%
833100223FORT WALTON BEACH MEDICAL CENTER1000 MAR-WALT DRFORT WALTON BEACHFL32547OKALOOSA85086211118%18%74%6%17%77%13%26%61%8%24%68%23%17%60%14%22%64%8%27%65%85%15%12%27%61%9%27%64%300 or more34%
834100224UNIVERSITY HOSPITAL AND MEDICAL CENTER7201 N UNIVERSITY DRTAMARACFL33321BROWARD954721220012%20%68%9%17%74%17%29%54%11%26%63%29%15%56%16%22%62%16%27%57%79%21%14%33%53%10%32%58%300 or more28%
835100226ORANGE PARK MEDICAL CENTER2001 KINGSLEY AVEORANGE PARKFL32073CLAY90427685008%20%72%9%18%73%16%31%53%11%23%66%24%17%59%12%19%69%15%31%54%85%15%12%26%62%9%31%60%300 or more28%
836100228WESTSIDE REGIONAL MEDICAL CENTER8201 W BROWARD BLVDPLANTATIONFL33324BROWARD954473660011%21%68%8%16%76%18%27%55%12%24%64%29%18%53%15%21%64%21%28%51%78%22%14%29%57%12%28%60%300 or more29%
837100230MEMORIAL HOSPITAL PEMBROKE7800 SHERIDAN STPEMBROKE PINESFL33024BROWARD95496296505%15%80%7%17%76%8%21%71%6%25%69%19%17%64%7%17%76%12%25%63%84%16%7%20%73%5%19%76%300 or more25%
838100231WEST FLORIDA HOSPITAL8383 N DAVIS HWYPENSACOLAFL32514ESCAMBIA85049440005%16%79%5%17%78%10%25%65%8%22%70%19%18%63%14%20%66%9%28%63%86%14%6%20%74%3%21%76%300 or more34%
839100232PUTNAM COMMUNITY MEDICAL CENTER611 ZEAGLER DRPALATKAFL32177PUTNAM38632685009%18%73%7%16%77%15%27%58%13%22%65%25%15%60%13%21%66%13%33%54%81%19%12%29%59%10%38%52%300 or more28%
840100234WEST PALM HOSPITAL2201 45TH STWEST PALM BEACHFL33407PALM BEACH56184461418%17%75%8%14%78%13%22%65%13%19%68%22%14%64%12%19%69%9%24%67%82%18%10%23%67%7%23%70%300 or more30%
841100236FAWCETT MEMORIAL HOSPITAL21298 OLEAN BLVDPORT CHARLOTTEFL33952CHARLOTTE94162911818%19%73%8%18%74%16%30%54%8%25%67%24%18%58%13%26%61%22%33%45%87%13%11%27%62%8%26%66%300 or more34%
842100238NORTHSIDE HOSPITAL6000 49TH STREET NSAINT PETERSBURGFL33709PINELLAS81352150008%19%73%9%17%74%12%28%60%15%24%61%26%19%55%11%18%71%17%31%52%82%18%12%24%64%9%26%65%300 or more28%
843100239EDWARD WHITE HOSPITAL2323 9TH AVE NSAINT PETERSBURGFL33713PINELLAS72732311118%21%71%7%16%77%13%28%59%8%22%70%20%15%65%10%18%72%10%28%62%85%15%10%23%67%8%22%70%300 or more30%
844100240ANNE BATES LEACH EYE HOSPITAL900 NW 17TH STMIAMIFL33136MIAMI-DADE30532660009%4%87%1%12%87%0%0%100%6%13%81%34%7%59%17%14%69%13%16%71%68%32%9%9%82%9%11%80%Fewer than 10040%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
845100242GULF COAST REGIONAL MEDICAL CENTER449 W 23RD STPANAMA CITYFL32405BAY85074779266%19%75%6%17%77%13%29%58%8%24%68%24%19%57%14%19%67%17%31%52%86%14%9%25%66%5%23%72%300 or more32%
846100243BRANDON REGIONAL HOSPITAL119 OAKFIELD DRBRANDONFL33511HILLSBOROUGH81368155519%22%69%8%18%74%15%30%55%11%25%64%29%17%54%14%21%65%12%29%59%82%18%14%28%58%10%33%57%300 or more26%
847100244CAPE CORAL HOSPITAL636 DEL PRADO BLVDCAPE CORALFL33990LEE23957423234%20%76%7%20%73%14%28%58%7%24%69%21%18%61%10%22%68%13%31%56%85%15%10%28%62%7%29%64%300 or more36%
848100246LAWNWOOD REGIONAL MEDICAL CENTER & HEART INSTITUTE1700 S 23RD STFORT PIERCEFL34950SAINT LUCIE772461400010%19%71%10%18%72%15%30%55%13%21%66%25%18%57%15%23%62%18%32%50%81%19%13%30%57%10%31%59%300 or more27%
849100248LARGO MEDICAL CENTER201 14TH ST SWLARGOFL33770PINELLAS72758852009%21%70%9%19%72%14%27%59%10%27%63%26%17%57%14%22%64%19%30%51%81%19%13%27%60%11%27%62%300 or more32%
850100249SEVEN RIVERS REGIONAL MEDICAL CENTER6201 N SUNCOAST BLVDCRYSTAL RIVERFL34428CITRUS35279565606%22%72%7%21%72%14%29%57%10%27%63%28%19%53%14%28%58%20%36%44%80%20%15%27%58%8%29%63%300 or more37%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: about 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: over 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: over 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: about 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: about 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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