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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
751100049HIGHLANDS REGIONAL MEDICAL CENTER3600 S HIGHLANDS AVESEBRINGFL33870HIGHLANDS86338561019%23%68%7%20%73%17%30%53%13%28%59%29%21%50%11%23%66%17%36%47%84%16%16%31%53%11%32%57%300 or more31%
752100050PALM SPRINGS GENERAL HOSPITAL1475 W 49TH STHIALEAHFL33012MIAMI-DADE30555825009%13%78%8%9%83%18%19%63%12%17%71%25%13%62%8%14%78%18%27%55%74%26%16%24%60%12%26%62%300 or more19%
753100051SOUTH LAKE HOSPITAL1900 DON WICKHAM DRCLERMONTFL34711LAKE35239440717%20%73%9%19%72%11%25%64%9%25%66%24%20%56%10%21%69%10%32%58%84%16%10%24%66%7%27%66%300 or more25%
754100052WINTER HAVEN HOSPITAL200 AVE F NEWINTER HAVENFL33881POLK86329311217%17%76%10%17%73%10%23%67%10%20%70%25%19%56%8%21%71%18%29%53%83%17%10%23%67%7%22%71%300 or more27%
755100053HIALEAH HOSPITAL651 E 25TH STHIALEAHFL33013MIAMI-DADE30569361009%18%73%5%15%80%16%26%58%10%21%69%28%14%58%14%16%70%15%26%59%76%24%15%25%60%13%26%61%300 or more36%
756100054TWIN CITIES HOSPITAL2190 HWY 85 NNICEVILLEFL32578OKALOOSA85067841314%17%79%2%13%85%7%22%71%5%20%75%18%16%66%10%19%71%10%31%59%91%9%5%20%75%3%19%78%300 or more32%
757100055FLORIDA HOSPITAL NORTH PINELLAS1395 S PINELLAS AVETARPON SPRINGSFL34689PINELLAS72794250005%18%77%4%17%79%12%28%60%10%24%66%26%17%57%9%18%73%14%33%53%82%18%10%24%66%7%25%68%300 or more31%There were discrepancies in the data collection process
758100057FLORIDA HOSPITAL WATERMAN1000 WATERMAN WAYTAVARESFL32778LAKE35225333006%21%73%7%20%73%11%26%63%8%26%66%24%18%58%8%20%72%10%35%55%85%15%11%23%66%6%26%68%300 or more32%There were discrepancies in the data collection process
759100062MUNROE REGIONAL MEDICAL CENTER1500 SW 1ST AVEOCALAFL34474MARION35235172007%20%73%8%20%72%12%31%57%8%25%67%26%19%55%12%23%65%14%33%53%82%18%10%24%66%6%22%72%300 or more31%
760100063MORTON PLANT NORTH BAY HOSPITAL6600 MADISON STREETNEW PORT RICHEYFL34652PASCO72784284684%19%77%9%20%71%11%26%63%7%29%64%24%18%58%8%21%71%15%35%50%86%14%9%20%71%5%21%74%300 or more26%There were discrepancies in the data collection process
761100067ST ANTHONY'S HOSPITAL1200 7TH AVENUE NORTHSAINT PETERSBURGFL33705PINELLAS72782511006%20%74%8%18%74%13%27%60%9%26%65%25%15%60%10%22%68%13%32%55%81%19%10%20%70%6%18%76%300 or more26%
762100068FLORIDA HOSPITAL MEMORIAL MEDICAL CENTER301 MEMORIAL MEDICAL PARKWAYDAYTONA BEACHFL32117VOLUSIA38667660004%17%79%5%16%79%9%24%67%6%24%70%19%17%64%7%18%75%5%24%71%86%14%5%14%81%3%14%83%300 or more33%There were discrepancies in the data collection process
763100069FLORIDA HOSPITAL CARROLLWOOD7171 NORTH DALE MABRYTAMPAFL33614HILLSBOROUGH81393222226%18%76%6%17%77%11%26%63%9%23%68%21%16%63%11%19%70%11%30%59%87%13%11%23%66%8%24%68%300 or more27%There were discrepancies in the data collection process
764100070VENICE REGIONAL MEDICAL CENTER540 THE RIALTOVENICEFL34285SARASOTA94148577116%23%71%7%17%76%15%30%55%9%28%63%28%19%53%16%24%60%16%38%46%83%17%13%29%58%8%27%65%300 or more51%
765100071BROOKSVILLE REGIONAL HOSPITAL17240 CORTEZ BLVDBROOKSVILLEFL34601HERNANDO352796511111%25%64%10%19%71%22%30%48%14%29%57%33%19%48%15%21%64%19%38%43%79%21%22%32%46%16%34%50%300 or more28%
766100072FLORIDA HOSPITAL FISH MEMORIAL1055 SAXON BLVDORANGE CITYFL32763VOLUSIA38691750005%20%75%6%19%75%11%27%62%9%24%67%22%16%62%9%21%70%12%29%59%84%16%11%26%63%8%30%62%300 or more28%There were discrepancies in the data collection process
767100073HOLY CROSS HOSPITAL INC4725 N FEDERAL HWYFORT LAUDERDALEFL33308BROWARD95477180005%21%74%5%16%79%13%32%55%8%24%68%25%19%56%11%22%67%17%30%53%81%19%8%21%71%4%20%76%300 or more35%
768100075ST JOSEPH'S HOSPITAL3001 W MARTIN LUTHER KING JR BLVDTAMPAFL33677HILLSBOROUGH81387043985%17%78%5%16%79%11%27%62%7%22%71%21%18%61%7%16%77%10%27%63%85%15%7%17%76%4%17%79%300 or more24%
769100076METROPOLITAN HOSPITAL OF MIAMI5959 NW 7TH STMIAMIFL33126MIAMI-DADE3052641000Not AvailableResults are not available for this reporting period
770100077PEACE RIVER REGIONAL MEDICAL CENTER2500 HARBOR BLVDPORT CHARLOTTEFL33952CHARLOTTE941766412213%24%63%10%21%69%21%27%52%13%26%61%36%17%47%15%20%65%23%34%43%79%21%20%30%50%15%31%54%300 or more33%
771100080JFK MEDICAL CENTER5301 S CONGRESS AVEATLANTISFL33462PALM BEACH561965730011%20%69%9%19%72%18%27%55%15%25%60%25%17%58%17%23%60%17%32%51%77%23%14%28%58%10%26%64%300 or more31%
772100081HEALTHMARK REGIONAL MEDICAL CENTER4413 US HWY 331 SDEFUNIAK SPRINGSFL32435WALTON85095145004%13%83%0%5%95%2%19%79%7%8%85%20%11%69%5%12%83%0%15%85%91%9%5%9%86%4%31%65%Between 100 and 29946%
773100084LEESBURG REGIONAL MEDICAL CENTER600 E DIXIE AVELEESBURGFL34748LAKE35232357627%24%69%10%24%66%16%31%53%10%27%63%28%17%55%12%22%66%20%32%48%77%23%12%31%57%9%31%60%300 or more34%
774100086BROWARD HEALTH NORTH201 E SAMPLE RDPOMPANO BEACHFL33064BROWARD95478669505%17%78%7%16%77%12%25%63%7%20%73%18%15%67%9%20%71%10%27%63%86%14%9%18%73%6%20%74%300 or more25%
775100087SARASOTA MEMORIAL HOSPITAL1700 S TAMIAMI TRLSARASOTAFL34239SARASOTA94191790003%16%81%4%15%81%9%25%66%6%22%72%18%16%66%9%20%71%13%32%55%87%13%5%18%77%2%16%82%300 or more41%
776100088BAPTIST MEDICAL CENTER800 PRUDENTIAL DRJACKSONVILLEFL32207DUVAL90420220005%21%74%5%19%76%11%27%62%6%23%71%22%19%59%10%19%71%11%30%59%84%16%7%23%70%4%21%75%300 or more26%
777100090FLAGLER HOSPITAL400 HEALTH PARK BLVDSAINT AUGUSTINEFL32086SAINT JOHNS90481944266%19%75%6%18%76%12%26%62%9%24%67%25%16%59%8%19%73%12%32%56%83%17%11%19%70%6%22%72%300 or more31%
778100092WUESTHOFF MEDICAL CENTER ROCKLEDGE110 LONGWOOD AVEROCKLEDGEFL32955BREVARD321637260310%23%67%8%19%73%18%28%54%13%28%59%27%18%55%15%24%61%18%34%48%81%19%22%29%49%15%35%50%300 or more26%
779100093BAPTIST HOSPITAL1000 W MORENO STPENSACOLAFL32501ESCAMBIA85043440115%15%80%4%13%83%10%23%67%6%22%72%18%16%66%10%17%73%8%27%65%87%13%8%18%74%4%20%76%300 or more33%
780100099LAKE WALES MEDICAL CENTER410 S 11TH STLAKE WALESFL33853POLK86367614337%18%75%8%16%76%12%31%57%9%23%68%23%16%61%9%21%70%12%28%60%83%17%11%23%66%7%30%63%300 or more33%
781100102SHANDS LAKE SHORE REGIONAL MEDICAL CENTER368 NE FRANKLIN STLAKE CITYFL32055COLUMBIA38629280008%20%72%7%19%74%16%27%57%10%24%66%29%17%54%12%23%65%16%35%49%74%26%19%30%51%11%35%54%300 or more17%
782100105INDIAN RIVER MEDICAL CENTER1000 36TH STVERO BEACHFL32960INDIAN RIVER77256743116%20%74%4%19%77%13%31%56%9%24%67%24%18%58%12%23%65%18%36%46%81%19%10%27%63%5%27%68%300 or more35%
783100106DOCTOR'S MEMORIAL HOSPITAL INC333 N BYRON BUTLER PKWYPERRYFL32348TAYLOR85058408004%16%80%6%14%80%8%22%70%5%23%72%15%17%68%3%14%83%6%29%65%84%16%7%22%71%5%24%71%Between 100 and 29926%
784100107LEHIGH REGIONAL MEDICAL CENTER1500 LEE BLVDLEHIGH ACRESFL33936LEE239369210113%27%60%9%22%69%24%28%48%18%31%51%36%21%43%13%23%64%18%34%48%74%26%25%31%44%20%38%42%300 or more24%
785100109FLORIDA HOSPITAL HEARTLAND MEDICAL CENTER4200 SUN N' LAKE BLVDSEBRINGFL33871HIGHLANDS86331444664%19%77%6%19%75%11%26%63%7%26%67%22%18%60%8%18%74%8%32%60%86%14%8%26%66%5%26%69%300 or more33%There were discrepancies in the data collection process
786100110OSCEOLA REGIONAL MEDICAL CENTER700 WEST OAK STREETKISSIMMEEFL34741OSCEOLA407846226610%18%72%8%16%76%14%25%61%12%21%67%28%15%57%15%19%66%14%29%57%81%19%14%27%59%11%27%62%300 or more29%
787100113UF HEALTH SHANDS HOSPITAL1600 SW ARCHER RDGAINESVILLEFL32610ALACHUA35226580006%16%78%4%16%80%14%25%61%4%26%70%19%20%61%17%18%65%15%29%56%89%11%5%21%74%2%19%79%300 or more34%
788100117BAPTIST MEDICAL CENTER BEACHES1350 13TH AVE SJACKSONVILLE BEACHFL32250DUVAL90424729004%17%79%6%15%79%9%27%64%7%22%71%22%16%62%9%18%73%10%29%61%87%13%5%22%73%3%19%78%300 or more30%
789100118FLORIDA HOSPITAL FLAGLER60 MEMORIAL MEDICAL PKWYPALM COASTFL32164FLAGLER38658620005%22%73%4%17%79%14%26%60%6%25%69%22%18%60%8%20%72%13%35%52%83%17%11%25%64%7%28%65%300 or more35%There were discrepancies in the data collection process
790100121BARTOW REGIONAL MEDICAL CENTER2200 OSPREY BLVDBARTOWFL33831POLK86353381118%21%71%8%17%75%16%26%58%11%27%62%28%20%52%10%23%67%16%32%52%78%22%17%28%55%12%30%58%300 or more28%
791100122NORTH OKALOOSA MEDICAL CENTER151 REDSTONE AVE SECRESTVIEWFL32539OKALOOSA85068981006%16%78%7%15%78%10%23%67%10%22%68%21%16%63%11%19%70%12%27%61%82%18%10%23%67%8%27%65%300 or more33%
792100124SANTA ROSA MEDICAL CENTER6002 BERRYHILL RDMILTONFL32570SANTA ROSA85062677628%19%73%7%15%78%15%22%63%11%24%65%25%17%58%9%18%73%14%33%53%82%18%16%29%55%12%37%51%300 or more22%
793100125HOMESTEAD HOSPITAL975 BAPTIST WAYHOMESTEADFL33033MIAMI-DADE78624380003%16%81%4%14%82%12%21%67%6%20%74%15%16%69%10%15%75%5%19%76%84%16%6%18%76%4%18%78%300 or more16%
794100126PALMS OF PASADENA HOSPITAL1501 PASADENA AVE SOUTHSAINT PETERSBURGFL33707PINELLAS72738110006%17%77%4%13%83%11%22%67%7%22%71%23%17%60%9%20%71%11%31%58%81%19%10%20%70%6%23%71%300 or more37%
795100127MORTON PLANT HOSPITAL300 PINELLAS STCLEARWATERFL33756PINELLAS72746270004%19%77%6%17%77%9%25%66%7%24%69%21%16%63%7%18%75%15%36%49%86%14%6%18%76%3%16%81%300 or more32%There were discrepancies in the data collection process
796100128TAMPA GENERAL HOSPITAL1 TAMPA GENERAL CIRCLETAMPAFL33606HILLSBOROUGH81384470005%18%77%6%17%77%10%26%64%7%24%69%20%17%63%14%22%64%13%31%56%84%16%8%17%75%4%16%80%300 or more27%
797100130LAKESIDE MEDICAL CENTER39200 HOOKER HWYBELLE GLADEFL33430PALM BEACH56199665713%25%72%0%18%82%9%31%60%3%31%66%21%25%54%2%18%80%4%26%70%80%20%7%30%63%6%30%64%300 or more39%
798100131AVENTURA HOSPITAL AND MEDICAL CENTER20900 BISCAYNE BLVDAVENTURAFL33180MIAMI-DADE305682700012%18%70%9%14%77%18%23%59%14%20%66%27%15%58%16%18%66%12%23%65%78%22%11%25%64%8%27%65%300 or more26%
799100132SOUTH FLORIDA BAPTIST HOSPITAL301 N ALEXANDER STPLANT CITYFL33563HILLSBOROUGH81375712004%18%78%5%17%78%9%23%68%8%23%69%19%20%61%6%17%77%11%32%57%87%13%8%19%73%5%22%73%300 or more25%There were discrepancies in the data collection process
800100135TALLAHASSEE MEMORIAL HOSPITAL1300 MICCOSUKEE RDTALLAHASSEEFL32308LEON85043111555%19%76%5%15%80%12%28%60%9%21%70%16%18%66%6%20%74%9%34%57%84%16%7%25%68%3%23%74%300 or more27%

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cms cms

created Sep 23, 2011

updated Apr 16, 2014

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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Hospital Compare
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hospital compare, hcahps, quality, ratings, patient survey, patient survey results
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: over 1 year ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: over 1 year ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: over 1 year ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: almost 2 years ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: about 2 years ago

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: about 2 years ago

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: almost 3 years ago

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: almost 3 years ago

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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